St. Johns Surgery - Ratings and reviews
Reviews
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Review titled Rude staff , no help and fobbed off everyday
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Honestly so fed up, you call almost everyday to get a pre booked appointment or even an appointment on the day and you’re constantly fobbed off to call tomorrow. The staff are rude telling you they’re trying to help but they do nothing to help…. The whole run of this practice is so so poor. Patients are not put first but yet only a number. If it wasn’t for the fact one doctor I like seeing because when you do eventually get an appointment they help but apart from that I would have left ages ago !
Visited November 2023
St. Johns Surgery has not yet replied.
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Review titled Good luck getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
The booking system is fundamentally flawed. It is mere impossible to get an appointment, even a non urgent one. The sheer lack of putting patients first is evident from the automated response on the telephone when calling the surgery; which does its best to warn you off attempting to make an appointment by saying you should only call if it is "urgent". Surely if it was urgent, you would be calling the emergency services. In any event, if you do not call within minutes of 8am to get an appointment on the day or within minutes of 1pm to get an appointment next week, you wont get one. Oh, and they can't book further ahead then that .... i'm not sure why?! On my third attempt today to get a routine appointment (non-urgent) and told to call again tomorrow. Waiting in a call queue of 30 people. Each time getting dismissed. I was told to come into the surgery in-person to book, but like many of us, I do have a job and like many of us, I am at work so cannot always call bang on 1pm. I am truly lost for words as to how difficult it is to get an appointment and such a waste of time for myself and the surgery having masses of people on hold, to be told that no appointments are available. The booking system doesn't work. It is unfair and entirely unrealistic to expect patients to have to abide by the regimented times to call, in order to get an appointment.
Visited October 2023
St. Johns Surgery has not yet replied.
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Review titled Worst Practice
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Long waiting hours after the appointment time to see a GP. have visited st johns surgery bromsgrove with my kids 6-7 times in the last 6 months and i have waited minimum 35 minus to 1 hour 30 minutes after my appointment time for all the times to see a GP except for vaccinations. I don't know if it happens only for me or all the people. but it's the worst experience with my 10 months, 4 and 6 years kids waiting hours to see a GP after my appointment time. and I have been in the GP almost 15-30 mins before the appointment and i haven't spent more than 15 mins on any appointment. Some of them are quick 5 mins too, because anything goes with specialist referral. Why do I need to waste my valuable 2 hours to see a GP after an appointment.
Visited May 2023
St. Johns Surgery has not yet replied.
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Review titled Amazing Practice
Rated 5 stars out of 5
by Adrian Millard - Posted on 14 April 2023
I can not rate this practice highly enough. They have been incredible from the day I went in to sign up with them, after moving house. Reception are happy, polite and massively helpful and the doctors are not watching every second of your appointment - they have time for you and I feel genuinely listened to. The appointment system is brilliant and the surgery itself is spotlessly clean and welcoming. I genuinely can not fault anything about it and fully recommend it to those within the catchment area.
Visited April 2023
St. Johns Surgery has not yet replied.
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Review titled Caring and thorough
Rated 5 stars out of 5
by Alice Roberts - Posted on 19 July 2022
Listened to, taken seriously, cared for and thorough. I always feel that if I go with a problem they will do whatever tests necessary to find out what's wrong. Never feel fobbed off. Would recommend this surgery to anyone.
Visited July 2022
St. Johns Surgery has not yet replied.
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Review titled Mistake after Mistake
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
Upon visiting your surgery today I'm horrified to say what a horrible experience I had! I had surgery on Friday the 20th July, not only did I spend 3days trying to get an appointment, you need to ring first thing, we'll I did all 3 days to be over number 30 in the que to then be told theirs no more appointments even though my situation was fully explained and in my eyes was an emergency!!!! To finally ringing 111 who then put in for a call from a doctor at the surgery to be placed to myself within 2 hours as I needed to be seen. With in an hour a doctor rang me (after being told there wasn't any emergency calls left for that day) I was asked to come to the surgery to be seen. Upton struggling to get to you due to pain and discomfort I was in. The lady I sore was absolutely amazing. I then get my prescription sent to the pharmacy downstairs. I'm on second floor, with infection where my surgery was, I walked their to find the pharmacy shut (this is at 2pm) I then struggle to get back up to reception to be told nothing they can do as they won't print out a secondary prescription, not my fault it was sent to a closed pharmacy, me, can it be called back please and sent somewhere else as I really need to collect this prescription, barring in mind I'm in pain and still being very polite, where as the attitude and tone of speaking from your staff is if you don't like it go else where!! What such a great presentaion and way of thinking your staff have to their pained patients! I then get told, no sorry we have to wait for the pharmacy to send it back. Also not my fault! They then state I can wait there for the hour until the pharmacy is shut. Seriously! I have just had surgery and I'm invited to sit and wait on a wooden chair whilst they sort out their mistake! I had to come home because I was in too much pain, I couldn't stay standing, walking around or sitting. And takes a good 25mins drive there. Not to mention the cost of fuel and the fact I couldn't have come back out. I am now sat here in agony because I have to wait to get my prescription tomorrow! I have never known such a shambles of organizational anywhere as i have in that place.
Visited July 2022
St. Johns Surgery has not yet replied.