St Johns House Surgery - Ratings and reviews
Reviews
-
Review titled Absolutely abysmal
Rated 1 star out of 5
by John - Posted on 02 May 2024
Absolutely abysmal. I cannot believe this is what passes for healthcare in a developed country in 2024. Try somewhere else if you have a choice, but maybe everywhere is like this these days... Was told I needed a phone appointment just for repeat medication - earliest appointment was a 1month + wait! They said they would call me within a 3h window. I missed the call by 2 minutes due to being a normal person with a job. Currently have been on hold for 20+ minutes trying to get through.
Visited May 2024
St Johns House Surgery has not yet replied.
-
Review titled Very impressed
Rated 5 stars out of 5
by Mrs Clarke - Posted on 20 April 2024
Quick response and appointment straight away after getting in touch online. Friendly staff and the Doctor was lovely. I felt at ease and well looked after.
Visited April 2024
Review titled St Johns House Surgery
Replied on 22 April 2024
Dear Mrs Clarke, Thank you, we appreciate your positive feedback! Best wishes, St Johns House Medical Centre
-
Review titled Awful practice
Rated 1 star out of 5
by Lisa - Posted on 18 April 2024
I only go when i absolutely need to , I told the doctor I have an ache down my left arm into my breast he checked me over my jumper and said it’s just muscular. Awful practice stay away if you can !!!!!!!
Visited April 2024
Review titled St Johns House Surgery
Replied on 18 April 2024
Dear Lisa, We are very sorry to hear that you feel our practice is awful. If you wish to discuss this in more detail and allow us to undertake a full investigation, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
-
Review titled Great service
Rated 5 stars out of 5
by Jacqui - Posted on 13 April 2024
Another great service experience at the surgery yesterday. This was a booked appointment with a nurse. As usual excellent parking to start with, then excellent check in system, great time keeping, clean and orderly surgery and a friendly caring nurse who took great care with the procedure. I also has need to go to reception where I was dealt with promptly with a helpful and friendly receptionist. A very satisfied patient. Thank you.
Visited April 2024
Review titled St Johns House Surgery
Replied on 15 April 2024
Dear Jacqui, Thank you! We are pleased that you found our service and setting very satisfying and appreciate your positive feedback. Best wishes, St Johns House Medical Centre
-
Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
I had 1 appt for a blood test which was undertaken with efficiency, care and warmth. The surgery is clean and accessible. Easy parking. Good check in service. Friendly and informative nurse practitioner. During the test the nurse advised me to contact tge surgery for advice in some symptoms I have had that I thought might be related to anemia. I emailed the surgery with a description of my symptoms and asked if I could have advice. I wasn't expecting a call straightaway as I didn't consider my situation to be urgent. I was delighted to have a call within an hour of my email showing concern and taking more detail which has resulted in me having an appointment for a range of blood tests. As usual for me I've had a great service and response at the surgery and I wanted to share this with any existing or potential patients.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, Thank you for submitting your positive feedback! It is great to hear that you were delighted with the service you received. St Johns House Medical Centre
-
Review titled Helpful, nothing is too much trouble.
Rated 5 stars out of 5
by Charlotte - Posted on 21 March 2024
I had been suffering a migraine for 3 days, it has become unbearable. I sent a appointment request online which in a few hours had a phonecall reply. I was called into the surgery for an appointment. When I attended I was wearing sunglasses as I was so sensitive to light, when I went in to see the doctor, he turned the lights off and adjusted the blinds to make me comfortable, he spoke softly and listened to all my concerns. He was very lovely, he made recommendations about how to recover and also provided me a prescription to help with my migraine and explained what to do if I suffered such an attack in the future. I'm now recovering and can't thank the staff enough for their kindness and advice.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Charlotte, Thank you, we are delighted to receive such positive feedback from one of our patients and would like to thank you for posting your comments. St Johns House Medical Centre
-
Review titled Unimpressed with triage system
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
My husband filled out the online triage form, on behalf of our teenage daughter. This was sent at just after 8am. It was not an urgent problem, but we both assumed a phone call would be received at some point during the day, to see whether our daughter would need to speak to a GP, or be offered an appointment. Well, we were not triaged, didn’t receive any call back, and at the end of the day, have been left with not knowing if we will need to complete another online triage form after the weekend, or the GP will eventually get back to us. Obviously, we would have chased the surgery today if my daughter’s condition had warranted it,(it was enough for her to be off school), but we still feel we should have received a telephone call. Not sure if this is the norm, but unhappy with a ‘triage’ system that doesn’t triage!.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, We are very sorry to hear you had this experience. If you wish to discuss this in more detail and allow us to undertake a full investigation into why you did not receive a response to your triage request, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
-
Review titled Long waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2024
30 minutes after my appointment time, I got to see a GP. However, the hour waiting for the prescription to be pinged to the onsite pharmacy was very annoying. Completely wasted my afternoon. The system is not working, maybe we should go back to printing out prescriptions thus giving the power back to the patient to choose which pharmacy to use. I was not impressed.
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, We are very sorry to hear that you were not impressed with your experience. Patients do have the ability to receive printed prescriptions, rather than use the EPS system. The next time you require a prescription please indicate that you would rather receive a printed prescription. If you wish to discuss this in more detail, please do not hesitate to contact us via our surgery email address, hwicb.stjohnshousesurgery@nhs.net. We would like to thank you for raising your concerns. All complaints are reviewed thoroughly to see how we can improve the service that we provide to our patients. St Johns House Medical Centre
-
Review titled Great proactive service
Rated 5 stars out of 5
by Eugene Martin Egan - Posted on 19 March 2024
I was invited for some checkups due to my age and medical history. All correspondence was clear and easy to follow Staff where very helpful and treated me very well I am delighted to be a patient of St. John’s House surgery
Visited March 2024
Review titled St Johns House Surgery
Replied on 22 March 2024
Dear Patient, Thank you, we are delighted to receive such positive feedback from one of our patients and would like to thank you for posting your comments. St Johns House Medical Centre
-
Review titled Caring and friendly service
Rated 5 stars out of 5
by JB - Posted on 24 March 2024
I attended the surgery for a blood test with a nurse practitioner on a Friday morning. Parking and access very easy. The surgery 2as clean calm and peaceful. Check in for my appointment quick and easy. There is a choice of on screen or in person at the reception desk. I was seen on time by a friendly caring nurse who put me at ease. I have a moderate bleeding disorder so injections can be a problem, but this was all dealt with with confidence and support. I was very satisfied with the service today. Thank you.
Visited March 2024
Review titled St Johns House Surgery
Replied on 04 April 2024
Dear JB, Thank you! We are always delighted to receive positive feedback. It is great to hear that you were pleased with the service you received. Best wishes, St Johns House Medical Centre