St John's Medical Centre
High Street, Walsall Wood, Walsall, West Midlands, WS9 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Alan Mills - Posted on 13 May 2025
Thank you to all the nursing staff at St John’s . Very happy with the care and empathy shown over a very stressful time during my cancer care. Thank you very much keep up the great work 👍
Visited May 2025
St John's Medical Centre has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2025
After submitting an online form, I have received no communication. This is not the first time, but will it will definitely be the last. My health is paramount, modality need a real kick up the bum.
Visited May 2025
Review titled St John's Medical Centre
Replied on 15 May 2025
Dear Patient, Thank you for your feedback. I am sorry to learn that you had no communication following an online form submission. I hope that you have since received a communication to your satisfaction. If this is not the case, please contact me at the surgery so that I can investigate this as a matter of urgency. Please accept my apologies for any distress this has caused you.. Yours sincerely, Angela Timms Practice Manager
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Review titled Useless texts
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2025
Because of my lack of mobility I have been waiting for arrangements for a blood test to be taken at my home so my medication can be reviewed. I am still receiving texts to make an appointment to go down to the medical centre after spending nearly three weeks in hospital and requests have been sent from the Manor Hospital, the community nurse, my husband and a call from myself. If I were able to walk more than a few steps, did not have wounds to my feet and I was stronger I would go to the medical centre. I just need them to help not send a useless text.
Visited April 2025
Review titled St John's Medical Centre
Replied on 15 May 2025
Dear Patient, Thank you for your feedback. I am sorry to learn that you are receiving texts to make an appointment at the surgery when you are unable to do so. Please contact me at the surgery so that we can investigate this and make the necessary arrangements to meet your needs and I can address any concerns that you have. Please accept our apologies for any distress this has caused you Yours sincerely, Angela Timms Practice Manager
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Review titled Top Practice
Rated 5 stars out of 5
by Tony Holden - Posted on 07 March 2025
Recently had my health check for adults in their 50s at St John’s, you know the one!, Blood & urine, height & weight. Waiting time at the surgery minimal and the lovely nurse was extremely friendly, professional and very informative and clear with test results and any further queries that I did have. All in in, very pleased indeed with my recent visit to St John’s Medical surgery..
Visited March 2025
Review titled St John's Medical Centre
Replied on 11 March 2025
Dear Patient, Thank you for your feedback. We are pleased that you have had a positive experience at your consultation with a member of the nurse team. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Great nurse
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2025
Been to the surgery this morning for a blood test, to my surprise there was no queuing. Nurse was very polite and explained everything I needed to know
Visited February 2025
Review titled St John's Medical Centre
Replied on 11 March 2025
Dear Patient, Thank you for your feedback. We are pleased that you have had a positive experience at your consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Rude receptionist, impossible to get appointment
Rated 1 star out of 5
by Donna Wood - Posted on 03 January 2025
I have been at this practice for years and the standard of professionalism had plummeted. There is no care from any of the staff with the exception of 2 nurses. It is impossible to get an appointment especially if you work and is like pulling teeth trying to get information from the reception staff. I called today and asked if they still did extended appointments and the receptionist said I don’t know. I had to push and in the end said ‘so you’re telling me that you don’t accommodate people who work’ she then said yes we have an out of hours appointment on 22nd January but it’s up to the doctor if you can have it. I asked how I made a complaint and she said go online. I asked for the information to do this and she said I don't know you’ll have to find it yourself. I expressed my frustration and disappointment at the lack of support and she eventually put the phone down on me. Called back to speak to the practice manager but she was unavailable and was told I’d need to speak to the receptionist manager but she was also unavailable. The surgery is shocking and feels as though it’s being run as a money spinner rather than a care facility. They spam you with offers of appointments for vaccinations and diabetic reviews but when you actually need help there is none.
Visited January 2025
Review titled St John's Medical Centre
Replied on 03 January 2025
Dear Donna Thank you for leaving a review. I am sorry to learn of your experience when contacting the surgery. I apologise for the distress this has caused and that neither myself nor the reception manager were available to take your call. I understand you have since spoken to Nicola and your concerns have been resolved. Please do not hesitate to contact me if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager
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Review titled Disappointed
Rated 3 stars out of 5
by charlotte walker - Posted on 26 November 2024
Yesterday 25/11/24 I filled out an online form as been told to do many times in regards to booking an appt. I filled one out for my sick child at bang on 8 o'clock (even took a screenshot once submitted) we are now at 13:05 the next day and still no reply in regards to it. This is very poor service and normally I'm nothing but praise for this surgery and the staff (I've never had a problem with any staff member, think they're all lovely and polite and with the stress that gets thrown at them, maybe people should look at their own attitudes if they feel they get a rude response) but today I feel totally let down that his own GP surgery couldnt even response. Thankfully the pharmacy seen him at lazy hill and said that he'd had blood in his ear and if his no better in 24hrs to contact GP, but what good that if I still havnt had a response from the first form.
Visited November 2024
Review titled St John's Medical Centre
Replied on 26 November 2024
Dear Charlotte,, Thank you for leaving a review. I am sorry to learn of your experience and disappointment with our online system. Please accept my apologies on behalf of the Practice for any distress this has caused. I am investigating this and I will be in touch with a response. Please do not hesitate to contact me if I can be of any assistance in the meantime. Yours sincerely, Angela Timms Practice Manager
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Review titled Great consultation
Rated 3 stars out of 5
by Tammy Teague - Posted on 02 October 2024
Today's consultation was fantastic. This doctor listened and was fantastic. The last 2 doctors have been great
Visited October 2024
Review titled St John's Medical Centre
Replied on 01 November 2024
Dear Tammy We are happy to see that you have received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Holly Patient Experience Team
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Review titled Rudeness on telephone
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
I called the surgery to ask if I could be sent another booking link as the one I had been sent did not work. The person who answered the phone right from the outset was abrupt. I tried to ask for a new link to be sent and she would not allow me to finish my sentence, snapping at me that there were no appointments available and that she couldn’t book it over the phone. I reattempted to explain the problem but again she cut me off. I had to ask if she would allow me to finish my sentence to even request a new link. I hadn’t any intention of booking over the phone! She then told me that I would just have to try the link tomorrow at which point I explained that I would be in the same position if it did not work and I am working so it is difficult to phone the surgery. She grudging replied that she could see if someone could send me a link. I left the phone in shock that I had been treated in this manner when I just had a simple request and was quite upset with the experience. I work in the service industry on the phone myself and if I had spoken to a client this way I would have a disciplinary on my hands. People deserve to be treated with respect especially when they are unwell. I did get sent a 2nd link but this also did not work. To end on a positive, I subsequently received a phone call from the surgery an hour later which was a much more pleasant experience. On this occasion I spoke to a different individual who was helpful and courteous and who was able to book an appointment for me. Why this couldn’t have been done in this manner in the first place is beyond me.
Visited October 2024
Review titled St John's Medical Centre
Replied on 01 November 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Holly Patient Experience Officer
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Review titled Discussted
Rated 1 star out of 5
by Susan aulton - Posted on 01 August 2024
I rang st johns today at 3oclock I am asthmatic could not get to see anyone and was told I would be getting a phone call which I was happy with then a hour and a half later got a message saying that would not happen I am under asthma nurse and have always been told to contact them if in trouble with my asthma I have had trouble with my Airways for about a week and needed to see somebody as I cannot stop coughing and eventually is making me sick I have up the dose if my inhalers but I think the Airways are so irrited that they are not having the correct effect it come to something when you cannot get to see anyone with such a potentially serious condition I was given a telephone number to ring for out of hours appointments the receptionist then said to me I have given you the number so I covered myself I asked what she meant didn't really get a reply what has happened at St johns the service alway used to be first class as far as dealing with asthma but now it's diabolical
Visited August 2024
Review titled St John's Medical Centre
Replied on 02 August 2024
Dear Susan Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Kelly Patient Experience Team