St Heliers Medical Practice
15 St. Heliers Road, Birmingham, B31 1QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant experience of cervical screening
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2025
I had my cervical screening appointment today and the nurse was amazing. She was kind, knowledgeable and made me feel totally at ease. I was really nervous and she didn't make me feel rushed and the appointment was much better than previous experiences at other practices!
Visited April 2025
Review titled St Heliers Medical Practice
Replied on 24 April 2025
Dear Patient, Thank you so much for your kind words. We're so glad to hear that your cervical screening experience was a positive one. Our nurse will be pleased to know she made you feel comfortable and supported throughout the appointment. We understand how nerve-wracking these visits can be, and it's great to know that you felt at ease and not rushed. Your feedback means a lot to us, and we really appreciate you taking the time to share it. Kind regards Rajeev Pathak Practice Manager
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Review titled Wonderful
Rated 5 stars out of 5
by Chika - Posted on 11 April 2025
Straight to the point with key points on how to continue supporting myself. She gave me an elaborate awareness on the issue of concern and appreciated whatever I am doing for staying and keeping within the borderline. Furthermore, shared interactive site to support my learnings
Visited April 2025
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Dear Chika, Thank you for your thoughtful review. We're so glad to hear that your experience was positive and that the support provided was clear and helpful. It's wonderful that the information shared has helped you understand your concerns more deeply, and we truly appreciate your commitment to staying on track with your health. If you ever need further assistance, don't hesitate to reach out. We're here to help. Rajeev Pathak Practice Manager
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Review titled Super GP
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2025
Very caring and supportive GP that genuinely seems to care for her patients . Takes time during appointments, doesn’t rush you out the door even though you’ve potentially over run. Continues to follow up and care. Simple yet effective. Would be of huge benefit to be able to request the same GP when you call to book an appointment .
Visited April 2025
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Thank you so much for your kind and thoughtful review. We're delighted to hear that you’ve had such a positive experience with your GP and that you feel well-supported and cared for. We also appreciate your suggestion about being able to request the same GP when booking appointments. However, as we offer a same-day GP appointment line to ensure timely care, it can be difficult to guarantee specific doctors due to availability. We will certainly continue to explore ways to improve this process while maintaining access to care. Your feedback is incredibly helpful, and we’re grateful for your support. Rajeev Pathak Practice Manager
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Review titled Fab doctors surgery
Rated 5 stars out of 5
by Kelly - Posted on 09 September 2024
I switched to this surgery after frustration with previous doctors and impossible appointment system. St Heliers are amazing, I can not praise and thank them enough. Clear and simple system - yes you have to wait a bit on the phone but you will be spoken to by a doctor and if needed seen that day. Follow ups and communication/call backs then happen so you know what is going on. I have only experienced 100% polite and kindness from the whole staff team, from the reception team and nurses to all the doctors. Thank you St Heliers, you are amazing x x
Visited September 2024
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Dear Kelly, Thank you so much for your kind words. We're absolutely thrilled to hear that your experience with St. Heliers has been positive. We understand how frustrating appointment systems can be, and we're so glad to know that our system has made a difference for you. Your feedback means a lot to us, and we will continue working hard to maintain this level of care and service. Thank you for choosing us, and we're here whenever you need us. Rajeev Pathak Practice Manager
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Review titled Designed to prevent patients being seen
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2024
It is almost impossible to get an appointment with a doctor at this surgery. Phone lines are open only a few hours per day, at times when most people are at work, and the wait on hold is always at least 30 mins. You can’t even make an appointment in person at reception - they tell you that you have to call! I actually sat in the waiting room today on hold trying to make an appointment, a few metres from the reception. I am now changing surgeries as the service is awful.
Visited August 2024
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Dear Patient, Thank you for your feedback, and we sincerely apologise for the frustration you’ve experienced. To clarify, the phone line you are directed to is the GP appointment line, which is answered by a GP to assess your needs and determine the best course of action. If they feel it’s necessary for you to be seen in person, they will arrange a time for you to attend. Rajeev Pathak Practice Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
I called to book an appointment for my daughter at 11.30 in the morning, already missed two days off school. Receptionist aware of this. I was advised to call back again in the afternoon, did not state what time. I called at 16.31, on hold for 3 mins to be told to call back the following day as its outside of hours. Appalling service.
Visited December 2023
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Dear Patient, Thank you for sharing your feedback, we understand how important it is to get an appointment, especially when your daughter has already missed school. Im sorry you were not given clear instructions about what time to call back. Thank you for bringing this to our attention and we are sorry for the frustration this caused. Rajeev Pathak Practice Manager
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Review titled a long time on the phone
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I was 14th in the queue but waited for my turn. Explained that I was asked to return after 2 months to see how treatment was working only to be put through to clinical support. On hold for one hour before I was cut off. This is appalling service. Phoned again in the afternoon and was on hold to clinical support for 50 min. Gave up and will look for another surgery.
Visited August 2023
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Thank you for your feedback, and im sorry for the frustration you experienced. We understand how stressful it can be to wait on hold for such long periods, especially when you're trying to follow up on your treatment. To clarify, the clinical support line is our GP appointment line, where you speak with a GP during a telephone appointment to discuss your concerns or treatment. We regret that your call was cut off and that you had to wait so long to speak with someone. This is certainly not the level of service we aim to provide. If you continue to face issues, please don't hesitate to let us know so we can discuss this with you. Rajeev Pathak Practice Manager
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Review titled Gone down hill
Rated 2 stars out of 5
by Tony - Posted on 16 May 2023
I contacted this practice about seeing a certain Dr, and was told I’m not allowed to pick who I want to see, and now trying to get an appointment on line (as they keep suggesting) well there are no appointments for the next minimal 16 weeks!! How pathetic with any of the doctors suggested!! And as I can’t use my phone at work during the times that they want you to call I’m not able to book an appointment but the staff that sit at the desk who just natter to one another when phones are ringing and haven’t got any manners at all.
Visited May 2023
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Dear Tony, Thank you for sharing your concerns, and we are truly sorry for the inconvenience you've experienced. We understand how frustrating it can be when you're trying to get an appointment, While we regret that online appointments are currently limited, please know that any of our GPs are fully able to support you with your health concerns. We also appreciate your feedback about the phone lines and the behavior of the staff, and we will address this with our team to ensure better service and professionalism moving forward. If you continue to face issues, please don't hesitate to let us know so we can discuss this with you. Rajeev Pathak Practice Manager
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Review titled Frustrating service
Rated 2 stars out of 5
by Dawn Simmonds - Posted on 06 April 2023
I have been asked to ring my Doctor to discuss my medication before I can get it on repeat. Have now rang 3 times, get put through to the clinical team and my call is never answered, the shortest time I hung on for was 42 mins, the longest 53 mins. I will try once more then will go to the surgery and wait in there until I get to speak to a Doctor, even if I have to sit there until midnight or longer. The conversation will be very short so this is now ridiculous and so annoying.
Visited April 2023
Review titled St Heliers Medical Practice
Replied on 14 April 2025
Dear Miss Simmonds, Thank you for sharing your experience, and im really sorry for the frustration you experienced. We appreciate your patience and feedback, and we are actively working to improve our phone lines and response times. If you continue to face issues, please don't hesitate to let us know so we can discuss this with you. Rajeev Pathak Practice Manager