St Gabriel's Medical Centre - Ratings and reviews
Reviews
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Review titled Very rude receptionist
Rated 1 star out of 5
by Martin Duxbury - Posted on 16 April 2024
Just move to the area, went to get application form 2 weeks prior from the receptionist how said fill out and bring back ID with address. I did this today and the same receptionist was on duty. I gave my resignation from as new patient and ask for ID and prove of address. I had changed my Driving License to my new address 3 weeks ago. This is a legal ID and address Document. The receptionist now wanted a letter of proof of address which was never said on getting the application form. This was refused and had was told not in a pleasant manner to come back. The customer service was very poor not even sorry or any apology she was vey cold. At this point I ripped up my application form and walked out. This receptionist needs training in customer service. This place I wanted come to when I’m ill.
Visited April 2024
Review titled St Gabriel's Medical Centre
Replied on 17 April 2024
Good morning Mr Duxbury, Thank you for taking the time to leave feedback. My name is Lauren and I am the Practice Manager at St Gabriel's Medical Centre. I am truly sorry to hear that your experience was not satisfactory and this incident was raised with me after your visit to the surgery yesterday. I would welcome the opportunity to discuss this episode further with you. If you would like to contact me to do so, I can be reached at 01617731791 or by emailing gmicb-bu.sgmc@nhs.net. Lauren Clarence Practice Manager
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2023
Leaving this practice as they are happy to leave you in pain forcing us into using other services such as 111. Good job I did as the fantastic doctor at bardoc said it was a good job I came in. They are very quick to call and apologise when they have realised they made a mistake but it is a common thing here. They just will not see people face 2 face. My child has also needed a gp and had to wait 2 days for someone to answer the phone to then tell me "sorry but we close soon ring 111" Disgraceful I have been registered here since 2005 and since covid this place has become unprofessional and dangerous
Visited June 2023
Review titled St Gabriel's Medical Centre
Replied on 22 November 2023
Dear Patient, Thank you for taking the time to leave feedback. My name is Lauren and I am the Practice Manager at St Gabriel's Medical Centre. I am truly sorry to hear that your experience in June was not satisfactory. If you would like to, I would welcome the opportunity to discuss this episode of care further with you. If you would like to contact me to do so, I can be reached at 01617731791 or by emailing gmicb-bu.sgmc@nhs.net. Lauren Clarence Practice Manager
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Review titled response great
Rated 5 stars out of 5
by mikeo - Posted on 21 May 2023
I am new to the practice. Receptionist very welcoming and gave clear instructions how to access system. Rang with problem. Doctor rang back in a couple of hours. After discussion she suggested I come into surgery for consultation. Very helpful
Visited May 2023
Review titled St Gabriel's Medical Centre
Replied on 22 November 2023
Good morning MikeO, Thank you for taking the time to leave feedback. It's great to hear that your experience with both reception and clinical teams were positive. Your review will be passed to the relevant teams. Lauren Clarence Practice Manager
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Review titled Worst GP to go to for an urgent appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
Called them for a gp appointment got told to go on bot chat these went on for 3 days and today I ended up in urgent treatment centre. Ministry of Health really needs to do an audit on this gp practice less of a gp and more like a pillar to post call centre. I told the receptionist that I need to be seen as the area is in a sensitive place on Monday and they told me to ring back if there was any availability for Wednesday. So I waited and the area got worse and then I called on Wednesday they asked me to put a request on askmygp third time which didn’t help. I highly do not recommend this gp to anyone who requires medical attention.
Visited May 2023
Review titled St Gabriel's Medical Centre
Replied on 22 November 2023
Dear Patient, Thank you for taking the time to leave feedback. My name is Lauren and I am the Practice Manager at St Gabriel's Medical Centre. Firstly, I would like to apologise that your review has not yet been responded to. I am truly sorry to hear that your experience in May was not satisfactory. Our administrative staff are trained to signpost requests based on the information given to them to get our patients seen by the right person, at the right time. We endeavour to deal with all requests for consultations made to us within two working days. I would welcome the opportunity to discuss this episode of care with you in more depth and to be able to provide you with a further explanation or apology. If you would like to contact me to discuss this further, I can be reached at 01617731791 or by emailing gmicb-bu.sgmc@nhs.net. Lauren Clarence Practice Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2022
Despite reaching out on ask my gp as required I didn't hear back until the surgery was closed. Day later I am still waiting for a call back. This is a regular occurance. It seems the surgery is oversubscribed and very few available Doctors day to day. Its impossible to get appointments and it seems Dr's are reluctant to see Patients face to face since Covid hit over 2 years ago.
Visited June 2022
Review titled St Gabriel's Medical Centre
Replied on 22 November 2023
Dear Patient, Thank you for taking the time to leave feedback. My name is Lauren and I am the Practice Manager at St Gabriel's Medical Centre. Firstly, I would like to apologise that your review has not yet been responded to. I am truly sorry to hear that your experience in June 2022 was not satisfactory. We have been working hard over the past 18 months to ensure we can provide as much clinician capacity as possible for our patients and I hope that the improvements we have made to our processes and capacity have been reflected in any care you have recently received. If you would like to, I would welcome the opportunity to discuss this episode of care further with you. If you would like to contact me to do so, I can be reached at 01617731791 or by emailing gmicb-bu.sgmc@nhs.net. Lauren Clarence Practice Manager