St. Catherine's Surgery - Ratings and reviews
Reviews
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Referred for an X-ray to check for any abnormalities for permanent chronic migraines. Waited an hour for the technician to tell me she wasn’t prepared to do the X-ray because my GP had written instructions in the notes to check my neck aswell.
Visited July 2023
St. Catherine's Surgery has not yet replied.
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Review titled Lack of service and support.
Rated 2 stars out of 5
by Paul Thomson - Posted on 28 November 2022
For the last few years the sevice has gone down. I went into the surgery to check on my supposed annual Heart and diabeties checkup and was told they are catching up! there were no patients in the waiting room, this is not unusual, usually it is lately 1-2, previously there would be at least half a dozen. I dont know any of the doctors and was told last time I saw one he didn't even know the latest heart tablet I was on. and the surgery chemist reviewed and modified my medicines without a consoltaion with the doctor checking my condition.
Visited November 2022
St. Catherine's Surgery has not yet replied.
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Review titled Cancelled Appointment
Rated 2 stars out of 5
by T.Peters - Posted on 11 October 2022
Having been invited to have a health check I contacted the surgery to make an appointment. After holding for more than 20mins got through and made the appointment. It was weeks ahead but felt the others needed to take priority as they were actually poorly. The day of the appointment I got a text message to say it was cancelled. No reason or apology given, just instructions to say contact us in 2wks for a new appointment. I’d taken a half days holiday to make the appointment. I’ve just received another text from the surgery asking that I make an appointment for my flu jab so gave them a call. Couldn’t speak to anyone due to staff training. This isn’t the first time. When checking their phone number on the website it states that they are still taking on new patients. Why, if they are unable to see existing ones in a timely fashion and to mutual convenience. I’m sure there must be elderly patients who just give up and are not seen because the contact/appointments system is one sided in favour of the doctors.
Visited October 2022
St. Catherine's Surgery has not yet replied.
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Review titled Lack of competence concerning maternity services
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
New mum, recommend to contact Gp via Hv for help. Contacted 18/10, receptionist said I wasn’t registered there, I registered back in April and have records to prove this. Wanted to book for my new borns vaccines too, she said he wasn’t registered either, again I have letters to prove he is. She said she would register us and got a text giving a date and time for his appt afterwards. Following day got a second text changing the date and time, followed by another text saying to ignore it and go for the original date and time. Rang up a few days later to cancel the appt and rearrange, she once again stated we were not registered at the Gp, yet I have these texts as proof it’s from St Catherine’s and another letter received from the Gp saying about his vaccines. She was extremely unhelpful, didn’t seem bothered to help us, and only after I expressed I was registered there and extremely upset with the situation, did she say she’d register us again. Doubt she has, and it was the same receptionist I dealt with both times, the first time 18/10 and second time 26/10. Training needs revisiting for this receptionist before something bad happens due to her lack of professionalism and empathy.
Visited October 2022
St. Catherine's Surgery has not yet replied.
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Review titled How is anyone supposed to see a doctor
Rated 2 stars out of 5
by Sharron - Posted on 15 September 2022
I have just come out of hospital, had a blood test which hospital told me to do as I had sepsis and was very poorly. I called for my results and told the doctor wanted to see me, I asked the receptionist to make me an appointment. The next on was 11th October. Absolutely ridiculous 6 weeks wait. I was feeling very poorly again yesterday, call the doctors and told I needed to fill out a form which is sent by text, I filled it in and sent if off, never had a call back, just a text message the next day with an appointment which I never got till after the appointment time. I have been with St Catherine's Surgery for 52 years and it upsets me that you are not treated when needed. Very disappointed patient.
Visited September 2022
St. Catherine's Surgery has not yet replied.