St. Andrew's Surgery
166 Market Street, Eastleigh, Hampshire, SO50 5PTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Annoying.
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
Every time I call the surgery up, I’m stuck listening to music for 20-40 minutes. No idea on queue times. It honestly feels like it’s endlessly ringing and not going to anyone… it’s terrible. Very rarely. 1 in 10 calls I would say are answered at all, even when waiting for ages. What’s annoying though is sometimes if I call back straight after hanging up, it can connect instantly. This has been an issue for years and I’m trying so hard to not turn up and scream at the reception. This is disgusting service.
Visited February 2024
Review titled St. Andrew's Surgery
Replied on 21 February 2024
Thank you for taking the time to review. We are quite surprised by the review and would welcome the opportunity to discuss your concerns. In the past we have found several reviews are not related to St Andrew's Surgery in Eastleigh, Hampshire as there are similarly named surgeries elsewhere in the country. We have for example completely changed the telephone system in the last couple of years and now regularly check queue lengths and waiting times and they are not at the length suggested. Please call the surgery on 02380 612472 and ask to speak to the Practice Manager and we can look into why you appear to have a different experience to the majority of patients.
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Review titled Great Practice
Rated 5 stars out of 5
by Brittany Keith - Posted on 23 January 2024
I have only been with St Andrews for about 1-2 years but honestly it is the best practice I have been with. Everyone is so lovely and they never make you feel like your being a pest. I had my smear today and the nurse was one of the nicest nurses I have ever dealt with.
Visited January 2024
Review titled St. Andrew's Surgery
Replied on 25 January 2024
Thank you for taking the time to post a review. All feedback is reviewed and considered for how we might be able to improve and positive comments on staff are always shared with them and greatly appreciated. We will share this with the nursing team.
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Lynne - Posted on 22 May 2023
I have been with St Andrews since November 2020, I have never been more than number 2 in the call queue and have never had a problem getting a same day appointment, I called at 8am this morning for an urgent appointment for my daughter who had been unwell over the weekend, got through on the phone straight away and was offered 9.30, we where seen promptly and actually home by 10am with a prescription sent over to the chemist of my choice for antibiotics for my daughter, amazing service. Thank you
Visited May 2023
Review titled St. Andrew's Surgery
Replied on 25 January 2024
Thank you for taking the time to post a review. All feedback is reviewed and considered for how we might be able to improve and positive comments on staff are always shared with them and greatly appreciated.