St Albans Medical Centre - Ratings and reviews
Reviews
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Review titled 4 weeks behind on vaccines and cancelled again
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
My new born was due his 8 week vaccinations, upon arrival it was cancelled and booked 4 weeks later! Due tomorrow and they cancelling it again, he is now 12 weeks and is going to be behind! I am furious especially with everything going around!
Visited January 2023
Review titled St Albans Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager
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Review titled No time for patient
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
After having blood tests do to be told my cholesterol was high , then you can ear different foods or take tablets for a very long time wasn't even given a diet sheet .told to go home and read up about . Also 2 appointments to see the asthma nurse was cancelled after waiting 3 weeks for each one . Put on medication was told I'd get a phone to review it 6 weeks later I had to go asking for the nurse to phone me the list goes on . Happy to say I'll be going to a different practise
Visited January 2023
Review titled St Albans Medical Centre
Replied on 07 March 2023
Dear Patient, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at [insert surgery email address]. Thank you, Luke Practice Manager
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Review titled Very poor service again
Rated 1 star out of 5
by John Edwards - Posted on 05 November 2022
Receptionist phoned me to advise me the Doctor had ordered a blood test so would I like to book an appointment. Booked an appointment for Thursday 03/11/22 at 11:00am. Arrived for the appointment in plenty of time signed in with reception and was told take a seat. I was sitting on that seat for 40 minutes that’s how late the appointment was. I was called in to see the nurse who couldn’t find any Doctors orders for blood test on the computer.
Visited November 2022
Review titled St Albans Medical Centre
Replied on 20 December 2022
Dear John Edwards, Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at nnicb-nn.c84004@nhs.net Thank you, Luke Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by John edwards - Posted on 21 October 2022
I’m very disappointed with the practice I’ve been trying to book a colorectal cancer blood test without success. All I get from the receptionist is no appointments available for the near future you will have to go to the hospital.
Visited October 2022
Review titled St Albans Medical Centre
Replied on 31 October 2022
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at NNCCG.c84004@nhs.net. Thank you, Practice Manager
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Review titled This surgery is getting sooo much worse
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
I really didn’t think it was possible to be any worse than it was, but alas here we are. Appointment book for 2 things nurse not given time to do both things, so have to wait for another appointment that is after waiting for 8 weeks for this appointment. Prescription has been with a dr for 7 days and still hasn’t been signed off, urgent from the hospital as the tablet this surgery have been giving me for 5+ years are not the right thing and here I am still waiting. Do not go here if you ever want to see an actual dr as I am not sure they even have one
Visited October 2022
Review titled St Albans Medical Centre
Replied on 31 October 2022
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at NNCCG.c84004@nhs.net. Thank you, Practice Manager
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Review titled on hold message
Rated 2 stars out of 5
by Anonymous - Posted on 09 September 2022
once one can get through a monotonous and continuous message saying ''you are number **in the queue'' is activated ,bad enough if you are number 1 in the queue let alone hanging on for 10 mins listening to it -it 's enough to drive you suicidal, perhaps it's there to make you hang up! what happened to the music with intermittent message telling you what number you are ?
Visited August 2022
Review titled St Albans Medical Centre
Replied on 20 September 2022
Dear Patient, Thank you for your feedback, the hold music was changed owing to a theme of feedback from patients that stated the hold music was crackly and causing negative experiences. We will take your feedback on and have requested to change this back to the hold music. Kind regards, Practice Manager The Practice St Albans
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Review titled Reception
Rated 1 star out of 5
by Dawn - Posted on 22 July 2022
I attended an appointment well on time and was left at reception waiting to book in for over 5 minutes. The receptionist was dealing with a member of the pharmacy but priority should be given to people trying to book in for their appointment. When I did get to see the GP he commented I was 8 minutes late which I most definitely was not! Or should I say I would have been if reception had booked me in on time. This is unacceptable and a better booking in system is needed. I have no faith in this surgery anymore.
Visited July 2022
Review titled St Albans Medical Centre
Replied on 28 July 2022
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and would welcome the opportunity to put this right. We would be grateful if you could contact the surgery personally, so we can work together to review your comment to help us improve our service to you and other patients. Please send us an email at NNCCG.c84004@nhs.net. Thank you, Practice Manager
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Review titled Pleasantly surprised
Rated 5 stars out of 5
by Malgorzata Strydom - Posted on 21 May 2022
I'm a new patient that was transferred from a surgery due to closure. Phones are a problem at every practice and I wasn't expecting miracles, because the demand is just too high and the poor receptionists do what they can to meet it. I unfortunately had to use the surgery twice in one week, and I was very pleased with both doctors and how caring and responsive they were. The receptionists were lovely and made me feel very welcome. Thank you all for your help and hard work.
Visited May 2022
Review titled St Albans Medical Centre
Replied on 21 July 2022
Thank you for your feedback. We are happy to hear that we met your standards and expectation on this occasion. Thank you, Practice Manager