Springfield Surgery - Ratings and reviews
Reviews
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Review titled What has happened?
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
I don't know what has happened to this once great GP surgery when once upon a time you could quickly get through to an actual person and ask your question or make an appointment, your appointment was usually within 48 hours of your phone call, but now you are lucky to get through on the phone within an hour, you are in a queue, it took my 40 minutes of hanging on to the phone listening to awful music and repeatedly a voice says if you are having chest pains or having difficulty breathing to dial 999 by the time I got to speak to an actual person (I was caller number one for a further 19 minutes?) I was so stressed out and almost to the point of having difficulty breathing! Then to be told that I can't even get a telephone appointment for 2 weeks is absolutely appalling! I repeat, what has happened to this once great GP surgery?
Visited March 2024
Review titled Springfield Surgery
Replied on 17 April 2024
Dear patient, Thank you for leaving feedback. I'm sorry that you had to wait a long time on the phone. We are encouraging our registered patients to use our website www.springfieldsurgery.com to request appointments rather than phoning, and you will have heard that on the telephone message. This is available between 6.30am-6.30pm Monday to Friday. You can also leave messages for us rather than waiting on the phone. This might be a good option in future. I'm sorry that you were told that you can't get even a telephone appointment for 2 weeks since that is not our policy. Our reception team do not give appointments directly but ask you to complete a consultation request or assist you with this if you don't have internet access or can't write English. All requests for a GP appointment are triaged by an experienced GP and the majority of those who request appointments will be offered an appointment by phone within 48 hours but if we consider your request not urgent; we are currently offering routine appointments within 3 weeks. There is lots of information on our website about our approach to appointments. We will check with our reception team that they are clear about the appointment policy. We would be very happy to speak to you further about your concerns if you would like to leave us a message at springfieldsurgery.com Dr Graeme Fleming Partner
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Review titled Wonderful service
Rated 5 stars out of 5
by Yousaf - Posted on 26 October 2023
I have been a patient at Springfield Practice for over 20 years and I have a named doctor who knows me and my health. The doctors and nurses are a credit to their profession, I feel listened to and cared for.
Visited October 2023
Springfield Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Jess - Posted on 13 February 2023
I have been with Springfield surgery for 8yrs, and have seen some staff come and go, but the care and support I have received, has never changed. I had bad experiences with a previous surgery from my original home town, and was apprehensive when I moved to Birmingham and needed to register, but wow, I have been so pleasantly surprised. From counselling, nurses, receptionists and the doctors, everyone is lovely to interact with. The online services available are such a god send, and follow ups are prompt. This practice and its staff deserve to be celebrated. Thank you for your continued care.
Visited January 2023
Review titled Springfield Surgery
Replied on 14 February 2023
Many thanks for your kind feedback. It is a great encouragement to us. We know there is lots to improve with our service but are glad that it is working well for you.
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Review titled Exceptional practice
Rated 5 stars out of 5
by Emma - Posted on 17 February 2023
I have been with the surgery for over 20 years & have always had a positive experience. Everyone is compassionate & helpful. I have found the online service fantastic & am proud to been one of the few who felt their GP practice were still available even during the pandemic. My father moved to them after his GP retired & the care & consideration they showed him was incredible and after he passed they showed me support which I will never forget. Even now under extreme pressure they continue to do their upmost best to put the patients first. I am very grateful to all the team & would like to thank everyone at the practice for their continuing hard work.
Visited June 2022
Springfield Surgery has not yet replied.