Springfield Medical Centre - Ratings and reviews
Reviews
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Review titled GPs are Fantastic Pity you can never get Through
Rated 2 stars out of 5
by Gary - Posted on 09 April 2024
The GP's are fantastic its just a pity that it takes on average 80+ phone calls to get through and once you do actually get through there are no appointments left with the GP you are trying to book with or any others for that matter. This is not good enough, I understand that it can be busy but not being able to pre-book appointments like we used to do in the not so distant past and being told to call at 8am to try and get through to attempt to get an appointment is just going round and round. I have been trying to get through to attempt to book an appointment since last Thursday, everyday sorry no appointments left once you do get through. Due to my epilepsy i need to speak with my GP Dr L as he knows all my medical history but trying to get a Pre-booked Appointment i would need to wait for a minimum of 2/3 weeks. So yet again the issue's that i am having with my health will have to wait yet another day possibly more. The Practice seriously needs to bring back appointments that can be booked in advance a few days later rather than having to keep calling at 8am to never get through to be told there's no appointments left. The Practice Manager and her Team have to sit down and figure something out and rectify these issues as it's not just myself that clearly has this issue with trying to get an appointment.
Visited April 2024
Springfield Medical Centre has not yet replied.
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Review titled Hung up on
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
I was hung up on three times today, first two trying to book an appointment and then when I called to ask for an email or number to call to.
Visited May 2023
Review titled Springfield Medical Centre
Replied on 12 May 2023
Dear Anonymous, I am very sorry to hear about your experience and I would like to look into this further for you. Please can you call the surgery today and ask for the Service Manager or send an email to the surgery email with an appropriate time to contact you. Please be ensured that we take this complaint seriously and I will investigate this for you. Best wishes - Service Manager
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Review titled Quick response
Rated 4 stars out of 5
by Zubia - Posted on 01 February 2023
I filled the online appointment form and received a phone call from the doctor within 10 minutes.. Pleased with the quick response and appointment was smooth and reliable. Keep up the good work.
Visited February 2023
Review titled Springfield Medical Centre
Replied on 12 May 2023
Dear Zubia, thank you for taking the time to leave a positive review we are glad that the service you received was effective and efficient for you. Best Wishes Springfield Medical Centre
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
Had hip pain for long time ,in November my hip pain was so bad made difficult to walk , stand sleep went to gp to be seen she just said its your sciatica do exercises and take the painkillers , got so fed up with the treatment received that she was not believing how painfull was for me ended up paying a private MRI to find that had a tear , that was causing the unbearable pain,
Visited November 2022
Review titled Springfield Medical Centre
Replied on 12 May 2023
Dear Anonymous, I am very sad to hear that you have had a bad experience and it sounds like you have had a lot to deal with. Please can you contact the surgery and ask for the Service Manager so that she can look into the treatment you did receive from us. Best Wishes Springfield Medical Centre
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Review titled Amazing Practice
Rated 5 stars out of 5
by JasonC - Posted on 07 July 2022
I would just like to express my appreciation to your amazing practice. I know people are more likely to complain than compliment and that is how I know how lucky I am. My friends wait weeks for an appointment at their surgeries I always get one with you the day I contact you as long as I contact you before 10am - how amazing is that! My friends cannot get through to their surgery - I call and if your busy I press a number and I get a call back when its my turn - no long queues or cut offs - no sore arms or huffs and puffs here. Your secretary team is amazing- they chase the hospital up for me, send messages to the GP for me, freeing up time for them speeding things making things so much easier for your patients. They are superheroes the unsung heroes behind the scenes doing the amazing work that they do, they have been so supportive and helpful, moving things on behind the scenes I cannot thank them enough. Your GP’s are outstanding my experience has been so positive I have never felt so cared for and empowered by healthcare professionals in all my life. My initial GP has been outstanding and then I get an appointment with and another outstanding GP who cares deeply about her patients, with empathy and care and also empowering the patient to have control over what is happening as well. From an initial call with another GP there was clearly some curiosity and not being happy with what specialist at hospital had recommended and had a fresh pair of eyes with some other ideas. After nearly 2 years of being unwell I have always felt that the GP’s at your surgery care no matter who I have seen, it has never been a case of just dealing with me and passing me on or just ticking a box. It has been constant evaluations, checking how I am re-evaluating I have not been just left or dosed up and put to the side. Everyone I have seen or spoken to nurses, phlebotomy, receptionists, secretaries,GP’s has been absolutely awesome. You have been through Covid, given us our vaccines and been through so much yourselves. I know you the NHS don’t get many thanks and people don’t appreciate what happens behind the scenes and the demands that you work too. All I can say is as a patient I consider myself extremely lucky to be a patient of your practice. I would be in a far worse position today if I did not have an amazing GP support that I have. I would have definitely lost my job by now and my life would be far worse now. That is the difference having an amazing GP practice like yours is to someone like me. Please remember for those people that do complain their situations would be far worse with another practice. My personal experience is I have been a ping pong ball around the hospital which has batted me around and this has been completely out of your control. Keep being awesome and thank you for everything you are all fantastic - remember for everyone that complains there are hundreds like me that are really happy with you and your service.
Visited July 2022
Review titled Springfield Medical Centre
Replied on 18 July 2022
Dear Jason, Thank you for your kind words of support and positive feedback regarding your experience with us. The team will very much appreciate your words and we hope that we continue to support you and all our patients registered with us. Your positive experience is of great value! Regards Springfield Medical Centre