Spring House Health - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Normally can get appointment and extended hours make it easier for an appointment with working hours.
Visited June 2023
Spring House Health has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
During the strep scare with children I contacted the surgery and was immediately offered a same day appointment. Receptionist was very attentive to my concerns and my child was seen that morning by a GP who also advised me of abx shortage and most likely pharmacy to visit to get medication
Visited January 2023
Review titled Spring House Health
Replied on 18 January 2023
Thank you so much for taking the time to provide us with this very positive feedback. We do think we have responded to our patients feedback and continue to try and do this. It is always good to have our patient's own views, so we can continue doing things well but also expand our services and constantly try and improve. We have all worked so hard over the last challenging couple of years and I am so glad to receive some lovely news that I will now share with the team. I am sure all of us will find this very motivational and I cannot thank you enough.
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Review titled Lovely supportive team
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The Spring House team are kind and supportive and do their best to help patients. Even when very busy they listen to your issues and do they can to fit you in with a doctor. The doctors are also kind and proactive in helping you . Overall the team do their very best to help you with your health and make you feel they have time to listen to you.
Visited December 2022
Review titled Spring House Health
Replied on 15 December 2022
Thank you so much for your positive comments. I have shared these with all our staff today and can only say it was a real boost to morale. So often patients only provide us with comments if they are negative so it is lovely to receive some positive feedback at this very busy time and we really appreciate you taking the time to do this. I do hope we continue to provide you with a caring and efficient service throughout future years.
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Review titled Bad Service
Rated 1 star out of 5
by Jaleesa - Posted on 26 November 2022
I was booked this service by my GP surgery for Saturday clinic (26/11/22) The lady on reception barely looked up at me. No sympathy or compassion, just said “you can’t be seen” for being 5 mins late. I know it’s not good to be late but I’m an ex-practice manager, if you see someone in pain or distress it doesn’t take much to ask the doctor themselves if it’s still ok for a patient to be seen. Receptionists are trained to say “I’m not medically trained” so a word of advice would be, don’t make medical decisions on your own. I’ve got funny coloured stools coming out. God knows what’s wrong with me. A smile or a bit of compassion would have been nice today but I’ve left untreated and feeling worse then I did to start with. Glad I’m not a regular patient. Thanks Springfield Receptionist!
Visited November 2022
Review titled Spring House Health
Replied on 15 December 2022
Dear Jaleesa I notice that you mention Springfield? We are Spring House Medical Centre and I just wanted to check that you have the correct practice. However, if you do have the correct surgery and this complaint is aimed at us, I can only apologise that you are unhappy with our service. We do have to set a limit on lateness and it is 5 minutes. We have signs in the waiting room to make patients aware of this. I am sure you are aware, as an ex-practice manager how our clinicians are under so much pressure to see as many patients in their 12.5 minute appointment slots. If a patient is 5 mins or over late for their appointment, the clinician is likely to have moved onto another patient. These are professionals with a difficult job to do and seeing patients late, means that other patients who have arrived on time, would then also be impacted which is really not fair. We understand that sometimes patients might be late for several unavoidable reasons but if you phone the surgery to warn us prior to your arrival, we can often swap things around to accomodate you so I would politely ask you to bear this in mind in future. We would always want to be flexible if we are given enough notice. Thank you.
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Review titled Very supportive team
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2022
I have called and visited Springhouse numerous times over about a decade. Of course they can’t magic appointments up when not javailable, however they are very attentive to patients needs. For example they called me recently with a late cancellation. They often give you the extra time and reassure you when you need it most. I am most appreciative of the reception team, doctors, nurses and pharmacists. I have found staff in all these roles go over and above to help you .
Visited September 2022
Review titled Spring House Health
Replied on 15 December 2022
Thank you so much for your positive comments which have been shared with the whole team here, today. It really helps morale at a time that we are under so much pressure. We work hard on providing a friendly and effective service so I very pleased that we have been successful Thanks again. Corinne Nightingale - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by R Ibraheem - Posted on 28 September 2022
Reception and office staff are really kind and helpful. The GP’s are equally amazing. Always take time to listen and discuss before prescribing any medication
Visited September 2022
Review titled Spring House Health
Replied on 29 September 2022
Thank you so much for this positive feedback. I have shared this with all the staff here as these comments will be very motivational. The staff here, all work very hard to try to be caring and patient. It is good to see that you are appreciative of all our hard work and I can only thank you for taking the time to provide this feedback.
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Review titled Used to be a great practice
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
The practice which used to be 8am to 8pm Mon to Sun, with walk-in appointments was so great that we would tell our family members we had the best practice in town. Now with limited times and no appointments with a flawed system where calling at 8am and 1pm gets you no appointments other than time wasted on the phone queue - they really have gone down the drain. It's a shame really as the doctors are really great. But when they tell you to make an appointment urgently to discuss results from tests taken and the next available appointment is two weeks away .. you might end up dead before they ever call you back. Other than the general practice area been so badly managed with the doctors timings, the midwife and nurse appointments were available abit more readily for myself during pregnancy and my new baby and his vaccinations. Bring back 8am to 8pm, and walk-in appointments! Serve your community! What sucks even more is that the urgent care centre across the road from this practice has also reduced thier hours. What is wrong with this system? Shame on you nhs!
Visited April 2022
Review titled Spring House Health
Replied on 15 December 2022
Dear Anon I am so sorry to read that you are unhappy with the service we are providing at Spring house. It was not our choice to change our hours but I am confident that in the majority, we offer an exceptional service to our patients. It can be busy at 8am and 1pm but we have added a large number of additional telephone lines and more staff at these peak times so I can reassure you that even if you are held in a queue, your call will be picked up quickly. We have been offering a choice of face to face appointments or telephone for all our patients throughout the pandemic. If you have any further issues, please contact me _ Practice Manager so that I can try and resolve any issues for you, quickly. Thank you Corinne Nightingale - Practice Manager