Spring Hall Group Practice
173C Spring Hall Lane, Halifax, West Yorkshire, HX1 4JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
The practitioner has been an absolute god send and is amazing at her job and shows kindness and empathy towards patients and remains professional at all times.
Visited April 2025
Review titled Spring Hall Group Practice
Replied on 01 May 2025
We’re truly grateful for your 5-star review and kind words. It’s wonderful to hear that our practitioner made such a positive impact through her professionalism, empathy, and dedication. We’re incredibly proud of our team and the care they provide, and feedback like this is always deeply appreciated. Thank you again for taking the time to share your experience.
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Review titled Thankyou
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2025
I had painful symptoms ,tried to get an over the counter ‘remedy’ in town but was told by a pharmacist I needed to see my gp. I was advised by the helpful receptionist in southowram to call at the surgery early to get an appointment, she also said a sample would be needed which saved another trip. I saw the doctor at 9.40 the next day who prescribed meds for 3 days . These eased the symptoms but unfortunately did not clear the infection and the discomfort increased. I contacted the surgery again by phone and call back took almost 3hrs , however they arranged for another call back (2hrs) and another course of meds was prescribed and issued that day by the great team at southowram pharmacy . The infection seems to have cleared . I was dealt with sympathetically and although the wait for call back seemed lengthy because of the discomfort I have every confidence that the practise staff do the best they can . I’m also reassured to get a message that the samples were ok , I hear from friends that this is not always the case elsewhere. Thank you
Visited April 2025
Review titled Spring Hall Group Practice
Replied on 01 May 2025
Dear Patient, Thank you so much for taking the time to share your recent experience with us. We’re really pleased to hear that, despite the challenges, you felt well-supported by our team throughout your care. It’s wonderful to know that our Southowram receptionist was helpful in guiding you through the process and that the doctor and pharmacy team were able to assist quickly once you were seen. We understand that the wait for call-backs can feel long—especially when you’re in discomfort—and we truly appreciate your patience and understanding. We’re especially glad to hear that your infection has now cleared and that you felt reassured and cared for throughout. Feedback like yours means a great deal to our team, and we’ll be sure to share your kind words with everyone involved. Thank you again for your thoughtful message. Warm regards, Tracy Worrall Practice Manager
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Review titled Understanding GP with great practise
Rated 5 stars out of 5
by Mohammad - Posted on 19 March 2025
Dr is a very understanding doctor, he listens thoroughly to me before providing me with advice and care. I don’t feel rushed with him- he is thorough in his explanation and will always go over and beyond to provide me and am sure other patients too with the best care. What I really like about doctor is that he is very attentive and with me personally he took urgent action to refer me to relevant departments to help me get the diagnosis and the care I need. When I speak to him on follow ups he will remember exactly what was discussed previously and this clearly suggests he has a lot of care for his patients.
Visited March 2025
Review titled Spring Hall Group Practice
Replied on 01 May 2025
Thank you, Mohammad, for your thoughtful and detailed feedback. We’re delighted to hear about your positive experience with the doctor. It’s clear that his attentiveness, thorough explanations, and commitment to patient care have made a real difference. Taking the time to listen and act promptly on concerns is exactly the standard we strive for, and it's wonderful to know this has been reflected in your care. We truly appreciate you sharing your experience—it means a lot to the team and reinforces the importance of compassionate, patient-centred care. Tracy Worrall Practice Manager
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Review titled Very Caring
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
I've taken my son to Springhall today 14.02.25 and on a few occasions over the past month with an ongoing health problem and the doctor we have been seeing is fantastic, the care, the attention has been amazing. My son has special needs and the doctors at Springhall know how to handle him and have looked after us immensely. Always good to know we can rely on the surgery for help when needed. Thank you Springhall you are amazing 👏 ❤️
Visited February 2025
Review titled Spring Hall Group Practice
Replied on 12 March 2025
Thank you so much for your kind words and for taking the time to share your experience. We’re truly grateful for your feedback and delighted to hear that you and your son have felt well cared for at Springhall. Providing compassionate and attentive care is always our priority, and it means a lot to know that our team has been able to support you both. Your appreciation is incredibly encouraging, and we’ll make sure to share your kind words with the team. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Wishing you and your son all the best!
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Review titled First class service
by Anonymous - Posted on 25 February 2025
Thought it only right to take the time to say what fabulous service I received this morning at Siddal Surgery. The young lady on Reception was an absolute credit to the Surgery.Also the lovely Doctor nothing was too much trouble I left feeling that I’d received the best care possible. So thank you so much keep up the great work, your an absolute credit to the NHS both of you.
Visited February 2025
Review titled Spring Hall Group Practice
Replied on 12 March 2025
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you received such excellent care at Siddal Surgery. Our team works hard to provide the best possible service, and it’s wonderful to know that both our receptionist and doctor made such a positive impact on your visit. Your feedback is truly appreciated and will be shared with the team—it means a lot to us! Thank you again for your support, and we look forward to continuing to provide great care.
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Review titled Great Gp
Rated 4 stars out of 5
by Amanda shepherd - Posted on 03 February 2025
Doctor that I saw at Siddal surgery today was very informative and helpful. He explained everything in great detail whilst having g my best interest through out the session. Thank you so much again. We definitely need more gps like you .
Visited February 2025
Review titled Spring Hall Group Practice
Replied on 04 February 2025
Thank you for your kind words! We're delighted to hear that you had a positive experience at Siddal Surgery. Our team strives to provide the best care possible, and it's wonderful to know that our doctor was able to offer the support and information you needed. Your feedback is truly appreciated, and we will continue working hard to ensure excellent patient care.
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Review titled Rubbish communications
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2025
After months of trying to sort out medication, I thought they have finally got it. After receiving lots of medication which I didn't need and they were informed, my daughter went up and sorted this out. Yesterday, I received medication which I had told them I didn't need every month as my consultant had changed my meds, this has cost the NHS hundreds of pounds. My daughter tried to call the surgery today and was in the queue for 40 minutes waiting to speak to someone. Since this surgery has consolidated with other surgeries, the service is terrible.
Visited February 2025
Review titled Spring Hall Group Practice
Replied on 12 March 2025
Thank you for sharing your concerns. I'm sorry to hear about the difficulties you've experienced with your medication and the long wait times on the phone. Unfortunately, as there are no patient details provided, I am unable to investigate this specific situation. However, I would be happy to review your concerns if you would like to raise them formally through the surgery. Please do get in touch so we can look into this further and work towards a resolution. We appreciate your feedback and understand how frustrating this must be for you. Your comments will be shared with the team as we continue to work on improving our service.
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2025
I have steri strips and requested help with removal from hip replacement surgery.Reply through patches is we can get you an appointment on 20/3/25 find this unbelievable you might as well say we are not really interested in you or your problem.Granted it said on the message that I could go down to the hospital for them sorting.I guess the practice views these sort of things not really a priority so you can forget about it.A months waiting list to see a nurse to perform a simple task is absolutely ridiculous.Who is behind this ridiculous administration .It is bureaucracy gone mad.It undermines the medical ethics of the professional doctors when the admin are basically running things and running the practice as a business that is bent on sending people on to the hospital.
Visited February 2025
Review titled Spring Hall Group Practice
Replied on 12 March 2025
Thank you for your feedback. I’m sorry to hear that you’re unhappy with the wait time for a nursing appointment. Unfortunately, as no specific details have been provided, it is difficult for us to review this case. To clarify, our nursing appointments are typically booked up to four weeks in advance, and while we do our best to accommodate urgent wound care, finding a same-day appointment is not always possible as we are not an emergency service. Had you of contacted the surgery to book in advance when you initially had your surgery we may have been able to assist. We understand your frustration and appreciate your concerns. Your feedback will be shared with the team as we continue working to improve access to appointments. If you would like us to review this further, please do get in touch with the surgery directly.
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Review titled Amazing service
Rated 5 stars out of 5
by Amanda Rumak - Posted on 12 January 2025
Had an appt early jan and within a week 2 referrals processed and both appt attended by Monday 13 th Jan 25 Great service and credit where it’s due !!!
Visited January 2025
Review titled Spring Hall Group Practice
Replied on 15 January 2025
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had such a smooth experience with your appointments and referrals. Our team works hard to ensure timely and efficient care, and it’s wonderful to know that our efforts made a difference for you. We truly appreciate your recognition—your support means a lot to us!
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Review titled Great physiotherapist
Rated 5 stars out of 5
by Amanda - Posted on 02 January 2025
Saw him today and he actually listened . No time limit and no assumptions . We formulated a plan and have already had my referral within 2 days . Fabulous unexpected time scale
Visited January 2025
Review titled Spring Hall Group Practice
Replied on 05 January 2025
Thank you for sharing your positive experience. We are delighted to hear that you felt listened to and supported throughout your visit. It’s great to know that the plan you formulated together was effective and that the referral process exceeded your expectations in terms of speed. We are especially pleased to hear that the use of ARRS (Additional Roles Reimbursement Scheme) staff worked well for you, ensuring you saw the right clinician at the right time, in this instance the first contact physiotherapist,. Your feedback reaffirms our commitment to providing patient-centered care that is both efficient and collaborative. Thank you for taking the time to let us know – it means a lot to the team