Sovereign Practice
Princes Park Health Ctr, 7 Wartling Road, Eastbourne, East Sussex, BN22 7PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Claire - Posted on 22 August 2024
Getting through to the practice first thing was a bit frustrating, but when I tried a bit later no problems. Very polite & helpful receptionist who arranged for GP to call back. GP visited and was very helpful, kind & reassuring. Highly recommend
Visited August 2024
Review titled Sovereign Practice
Replied on 23 August 2024
Dear Claire, Thank you for your feedback. We are delighted to hear of your positive experience at the practice. I do understand that it can be a frustration getting through to the practice first thing. We are looking at a new model to help improve this. I will pass your feedback on to the reception team and GPs. We value all patient feedback. It enables us to continue to provide a proactive service and make improvements wherever possible. Many thanks Steph Williams Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
Passive aggressive receptionist who asks very prying questions to avoid offering an appointment. In the past I have spoken with this reception team who advised that I hit a lump on my wrist with a bible. I understand the need to triage but their behaviour is inappropriate.
Visited March 2024
Review titled Sovereign Practice
Replied on 07 June 2024
Dear Patient, Thank you for your feedback. It is important that we hear from patients when things have gone wrong as this can help us learn and make improvements. I am very sorry to hear of your unsatisfactory experience, particularly the advice you have been given, that is certainly not the advice we expect any staff member to give a patient. I will raise this with the reception team so they can learn from your experience. We are currently working on a total triage model, which is in the planning stages. We hope that this will help patients have a better access to the practice & offered the most appropriate care and treatment. Our new GP appointment books offer more appointments each day per GP. This commenced 3 June 2024. I would like to advise you that the practice also offers Engage Consult which is an online messaging service. Patients can submit a clinical or admin query. It will advise you when all the consultations have been fully booked. Here is the link to Engage Consult: https://engage.gp/8830/#/login I do hope you have a more positive experience when you contact the practice again. Steph Williams - Practice Manager
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Review titled Wonderful Doctors and staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
I have had a nasty bout of illness this month and have been helped immensely by the surgery. The knowledgeable doctor prescribed meds which have helped me hugely and also took the time to reassure me which was much appreciated. A great surgery. Thank you for all you do.
Visited December 2023
Review titled Sovereign Practice
Replied on 03 January 2024
Dear patient, Thank you for your feedback. We are delighted to hear of your positive experience at the practice. I will pass your feedback on to the staff team as we do value all patient feedback. It enables us to continue to provide a proactive service and make improvements wherever possible. Kind regards, Steph Williams Practice Manager