Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
I always seem to be reading about how difficult it is to get a GP appointment, but that has never been the case for us at SMC. In the last few years we have called up for an urgent appointment for myself or my daughter four times. Each time it has been well after the usual 8am due to things getting worse during the day and realising we need to be seen. Every time, we've been called back within an hour or so and seen in person almost straight away, once at nearly 6pm on a Friday! On the most recent occasion earlier this week, my daughter was seen by a nurse practitioner who was amazing. Really kind, caring, professional and lovely with my daughter (and with me as a worried mum!). She particularly loved the mermaid bravery certificate! Thank you to everyone at the practice who works so hard. Yes, the phone lines can be busy, but the triage system clearly works well. And I've seen that you can now submit non-urgent queries online which I think is a great idea. Keep up the brilliant work!
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave some feedback for us about our services. I am very pleased to hear that you have had some good experiences with using our surgery and I will be happy to pass on your comments to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
Arrived 8 minutes early. Seen 7 minutes early. Blood test booked there and then for 10 minutes later. Perfect.
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for your kind comments. I will ensure that your feedback is relayed to our team. Kind regards Danielle Croucher Practice Manager
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Review titled 8 am appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2023
Had a 8 am appointment which I arrived in plenty of time , signed in at reception and sat for 30 minutes waiting, checked with reception to be told doctor was in a meeting, finally saw Doctor after 45 minutes waiting, they did apologise but very unprofessional
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave feedback for our service. We always appreciate any feedback received as it allows us to reflect on the things that have gone well and the things that haven't. I am not able to provide any specific feedback regarding this review as I don't have enough information to enable me to do that, however I would like to apologise for any delays in you being seen for your appointment. I will discuss your feedback with members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Vicki Gardner - Posted on 19 October 2023
Rang up at 2.15pm with a non urgent appointment request. Was seen the same afternoon. Treated with respect and courtesy by the Dr. and suitable treatment agreed. The medical centre always try their best often in difficult circumstances. Thank you.
Visited October 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Dear Vicki, Thank you for taking the time to leave some feedback for us about the service you have received. I am pleased to hear it was a positive experience for you. I will ensure that your feedback is relayed to our team members. Kind regards Danielle Croucher Practice Manager
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Review titled Very good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Very impressed by my new GP. It was like having a chat with someone I'd known for years. He discussed my reason for being there in a friendly and informative manner, and I departed feeling that all the various options had been fully explored and explained.
Visited September 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave feedback about our services. I am really pleased to hear that you feel you have received a good level of service. I will ensure that this feedback is relayed to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Post Partum Care
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
I have been very disappointed with the care that I have received during my pregnancy and post partum. During my pregnancy I saw different midwives , resulting in inconsistencies of information on my babies size. A high co2 reading at one appointment which I was told must be a faulty machine. My babys size and growth was told at one point not a concern and then at another point it was and I was informed that I should of had a growth scan, but fortunately I had elected for a planned ceaserean section. I have spoken to doctors regarding a blood test which I was told by midwife I should book due to having blood loss after birth. I was then told on arrival to appointment that I needed to wait. I contacted the medical centre, months later to enquire for blood test as I had not been contacted.
Visited September 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to feed back about the service that you have received. Unfortunately, I am not able to respond as the feedback that you have left relates to the midwifery service. Whilst this service uses our building, they are not employees of the surgery. I will of course provide a copy of your feedback to the midwifery team. Kind regards Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Called up at 3pm asking for advice for my 8 week old daughter, they offered us an appointment for 4:30 the same day. Brilliant to be able to actually get through to a gp, which has been a problem with my previous surgery.
Visited August 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for your kind comments. It is always really nice to hear when we have done something well. I will ensure that your comments are fed back to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Great menopause support
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
My doctor has offered thorough advice and support with regard to the menopause and made me feel empowered and supported- thank you !
Visited August 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave some positive feedback for us. We are really grateful that you have taken the time to comment on the service you have received. I will ensure that I pass on your comments to our team. Kind regards Danielle Croucher Practice Manager
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Review titled The best of the NHS
Rated 5 stars out of 5
by Emma S - Posted on 04 August 2023
Spoke to a GP on Monday morning who referred me to Newark for a scan. Scan appointment booked same day for 4 days later. Scan completed and results passed back to doctor in a matter of hours. Follow up phone call from same GP Friday pm. Amazing service. Thank you.
Visited July 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Excellent fast response
Rated 5 stars out of 5
by Ian Baird-Smith - Posted on 05 July 2023
I called the practice this morning and was given an appointment at 10:20. The doctor was thorough, very friendly and listened well to what I explained. She gave me a diagnosis and some treatment. I was very pleased with the whole experience and the speed of response of the practice.
Visited July 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave some positive feedback for the surgery. I will pass on your comments to our team at the next team meeting. Kind regards Danielle Croucher Practice Manager