Southglade Medical Practice - Ratings and reviews
Reviews
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Review titled Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I have had multiple instances (with the same doctor), where they just haven't listened to what I have requested, and I've come away feeling more frustrated than before. Trying to obtain a new prescription (both one-off and repeat) for an increase in medication (which they suggested in the first place), on two separate occasions, where I have been very clear about the two necessary steps, has resulted in me being charged nearly £50 instead of the expected £10. They also spoke about other medications that I could be on, that I had zero background on, and didn't even explain what it was/how it would help, while on the flip side made me feel stupid when they explained why I had to have blood tests with new medication, yet, if they read my history they would see I've been doing this for 3 years already. For someone with high blood pressure, it has certainly been made worse with these encounters!
Visited March 2024
Review titled Southglade Medical Practice
Replied on 22 March 2024
Thank you for your feedback. We are disappointed to learn of your experience at our Practice. Please be assured that we view this matter seriously and endeavour to provide a helpful and efficient service for our patients; feedback such as yours is very helpful. Should you wish to discuss this matter further, please send us an email at nnicb-nn.southglademedicalpractice@nhs.net. Thank you, J Bhogal Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
I have only been registered at this practice for a short while & have had two appointments in March 2024. All the staff are lovely and check in is very easy. Both nurse and doctor I seen are very patient and take their time. Nobody likes going to the GP but this was nothing but an easy visit, they really have your best interests at heart. Would recommend to anybody in the area!
Visited March 2024
Review titled Southglade Medical Practice
Replied on 22 March 2024
Thank you for your feedback. Comments such as these are very encouraging for the whole of the Practice team and we were very happy to hear you were pleased following your encounters and appointments with our team! Thank you for taking the time to leave a review. J Bhogal Practice Manager
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Review titled Poor management
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
I've try to book an appointment one day on the phone, second day I came 07:50am to gp practice. On both occasions I been turned away with answer we are full. I found it really annoying when you can't go and see consultant. Management should stop taking new patients and look after ones they have. It's all changed to worse when it's gone under new management. If I could give 0* I would. Soon you will end up with no patient s. Management needs replacement.
Visited March 2024
Review titled Southglade Medical Practice
Replied on 22 March 2024
Thank you for your feedback. We are disappointed to learn of your experience at our Practice. Please be assured that we view this matter seriously and endeavour to provide the best service we can for our patients under the unprecedented demands facing the entirety of the healthcare sector currently. Please be assured we are doing all we can to ensure we have the appropriate capacity for our list size and that patients are given the appropriate service for the condition they have. Thank you, J Bhogal Practice Manager
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Review titled Exellent practice
Rated 5 stars out of 5
by Kenneth Walker - Posted on 04 January 2024
Excellent customer care and the service from the manager and staff, the doctors are very good in the care for patients. By
Visited January 2024
Review titled Southglade Medical Practice
Replied on 18 January 2024
Thank you for your feedback. Comments such as these are very encouraging for the whole of the Practice team and we were very happy to hear we could meet your expectations. Thank you for taking the time to leave a review. J Smith Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
Imagine been booked for review of my chronic Medical conditions for over 1 month, came for the appointment, waited for 30 mins in the hall, only for them to tell me it's been cancelled. I was supposed to be at work, granted permission. This is absolutely very unprofessional. Same with my son's appointment which has been cancelled thrice. I am extremely worried and inured by these conducts.
Visited November 2023
Review titled Southglade Medical Practice
Replied on 07 November 2023
Thank you for your feedback. We are disappointed to learn of your experience at our Practice. Please be assured that we view this matter seriously and endeavour to provide a helpful and efficient service for our patients; feedback such as yours is very helpful. Where possible, the cancellation of appointments is only done in exceptional circumstances. Unfortunately, as you have not provided your details, we are unable to look into this further at the moment. Should you wish for us to investigate and reply, please send us an email at nnicb-nn.southglademedicalpractice@nhs.net. Thank you, J Bhogal Practice Manager
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Review titled Answering phones is a joke
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2023
I got a message saying one of my repeats need to be reviewed....so I called the surgery & when I got through I was caller number 4 .... in an hour 10 minutes I was caller number 1...... an hour and three quarters later I was cut off !!!
Visited June 2023
Review titled Southglade Medical Practice
Replied on 14 June 2023
Thank you for your feedback. We are disappointed that we were not able to meet your expectation on this occasion and we welcome your feedback to help us improve our service to you and other patients. The situation you have described is not what would expect and may be able to investigate this further. To do so, please contact the practice via email on nnicb-nn.southglademedicalpractice@nhs.net with the telephone number you called on and the time so that we can review our system. We assure you it is viewed very seriously and thank you for taking the time to provide this review. J Bhogal Practice Manager
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Review titled Worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Never answer the phone as can't be bothered..order medication when you get to pharmacy they haven't received anything from the practice and 9 times out 10 there is something missing..no excuse for the service people are receiving or not receiving needs a good management shake up
Visited January 2023
Review titled Southglade Medical Practice
Replied on 11 January 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the feedback you have provided in order to assist us to improve our patient service for you and other patients. You may wish to contact the surgery at nnicb-nn.southglademedicalpractice@nhs.net with your full name and contact details so that we can investigate the cause of your feedback further. Thank you for taking the time and for your patience. J Bhogal Practice Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2022
The ladies on reception were so kind and helpful with regard to helping me access treatment for my elderly housebound mother last week. Yes it took a while to arrange a video call with the Doctor, and then there were hospital transportation issues, but this is no surprise as we all know the NHS is on it's knees, waiting lists are through the roof, and the pressure on all NHS staff is immense. The surgery did their best under difficult circumstances and I'm sure my stressing made their job a lot more difficult! I'm really greatful for everything, thank you.
Visited November 2022
Review titled Southglade Medical Practice
Replied on 11 January 2023
Thank you for your feedback, this is much appreciated and will be shared with the practice team; I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you. J Bhogal Practice Manager
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Review titled Very good patient care
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2022
I recently had to have an emergency bowel operation and once home, needed to book daily appointments with the practice nurse at the surgery to have my wound dressed. Apart from one minor hiccup to do with a prescription, my treatment has been first class. The receptionists were thoughtful and understanding and went out of their way to ensure I continued to have appointments elsewhere to have my wounds dressed over the weekend when the surgery was closed. Whilst I understand the immense pressures the practice is under due to numbers of patients and the Covid pandemic, I have feel that I have been treated with professionalism, understanding and patience.
Visited August 2022
Review titled Southglade Medical Practice
Replied on 31 October 2022
Dear Patient Apologies that it has taken us a while to respond to your feedback. Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, D Clarke Practice Manager