Southgate Medical Group - Ratings and reviews
Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Jay - Posted on 03 April 2024
I have been with SMG for about 10 plus years, they're fantastic. They listen to you, and never fail to give full details or your situation. Today I was worried an issue, my Doctor listened and gave me correct information about what to except, they're honest and said if this doesn't work due complicated issues, we can try this future etc. I know I'm in good hands. Thank SMG you're all fantastic. I would highly recommend this practice, and I have a few times.
Visited April 2024
Southgate Medical Group has not yet replied.
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Review titled Blood test
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2024
I was seen on time and the blood test was quick and painless. The nurse was very friendly, altogether good service.
Visited February 2024
Southgate Medical Group has not yet replied.
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Review titled Avoid this gp
Rated 1 star out of 5
by Vanessa - Posted on 14 April 2023
Since I registered with them I haven’t received any services because they keep avoid to investigate my heath issues. I needed it to pay for an appointment with my private gynaecologist only because they won’t take any action ,even from the easiest request. Even with the pressure of my private gynaecologist, they won’t their jobs. When you are lucky enough to have a call from the doctor, they won’t let the phone ring enough in order to pick up and if you try to call the practice again,the receptionist always find excuses. I had my phone in my hand for all afternoon but I never get the call. It’s really frustrating and disappointing.
Visited April 2023
Southgate Medical Group has not yet replied.
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Review titled Wonderful care received
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Had a jaydess IUD fitted today and both female staff members were wonderful. Offered reassurance, humour, kept me distracted when necessary. The nurse ensured I was very well informed about the procedure and any risks/complications that could arise before I consented to the fitting. I felt very well cared for. Thank you so much ladies. I really value what you did for me today.
Visited January 2023
Southgate Medical Group has not yet replied.
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Review titled Appointment bookings awful
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2022
This practice has a telephone booking system where you are required to call at 8:30am even if it's not an emergency and you only need an appointment to discuss your treatment with a doctor. Almost every time you call, you're kept on the phone for about half an hour only to be told that there are no available appointments remaining for the day. If you try to explain that you do not need an appointment on that day, you're still required to try again the next working day. This morning, I've tried to book an appointment as my daughter has had a fever and cough and I'm a bit worried with all this news about the scarlet fever. When i called, i was caller number, and my wife called at the same time and she was also number 3 in the queue. We persevered until after 36mins and then my wife decided to go to the practice and try to book at reception. She got there, booked the appointment while i was still at position 3 on the call. I am highlighting this now because this is not the first time this is happening and clearly this practice needs to review their booking system.
Visited December 2022
Southgate Medical Group has not yet replied.
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Review titled Not responsible for patients
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Had an appointment by phone today. And check the link for time. Appointment was gone not on the list .Have used the link ,same !!! Was waiting for the appointment for 3weeks,and they just deleted. Erase removed from the list od waiting patients.
Visited October 2022
Southgate Medical Group has not yet replied.
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
Always fully booked. Never return calls. They send you to Livi and Livi send you back to them to hear again that they are fully booked. Even private health insurance gets blocked with this GP. Is like no having GP at all.
Visited April 2022
Southgate Medical Group has not yet replied.
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Review titled Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2022
Sadly there's two receptionist who go out there way to be rude and unhelpful who think they are doctors! To the extent of saying well you should of done this or not that, you are not there to give a opinion! You don't have all the information! 😡
Visited April 2022
Southgate Medical Group has not yet replied.