Southend Medical Centre - Ratings and reviews
Reviews
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Review titled They listened to me.
Rated 4 stars out of 5
by Richard - Posted on 27 January 2023
I had an issue a year ago with my medication review and not getting my medication on time. After a discussion with the practice manager and prescribing nurse we worked together to resolve the issue. I now get only one medication review a year and a check up and my tablets have been on time every time I ordered them without fail. They listened to my issues and acted accordingly and professionally.
Visited January 2023
Review titled Southend Medical Centre
Replied on 30 January 2023
Thank you for taking the time to feedback on the good service you have received. Also, we thank you for allowing us the opportunity to to make changes for the better.
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Review titled I recently transferred to this GP Practice
Rated 1 star out of 5
by hww18 - Posted on 14 January 2023
Your Review: But very disappointed at the treatment I received and how I was spoken to by two of the Advanced Nurse Practitioners. I suffer from anxiety and currently have a lot of issues that I am dealing with. I have been a patient for many years with the same doctor and the only reason I changed to this surgery was because I had to move. I have no issue with any of the doctors at this surgery who have always looked after me. However I cannot face having to speak to the Advanced Nurse Practitioners in the future, so I will be transferring to a different GP Practice.
Visited January 2023
Review titled Southend Medical Centre
Replied on 16 January 2023
I was very sorry to learn that you are unhappy with the service that you have received at the practice and I am grateful that you have brought this to my attention. At Southend Medical Centre we aim to not only meet but exceed our patient’s expectations. We take complaints extremely seriously and are grateful for the opportunity to respond and / or improve our services. We apologise that there has been cause to complain and we acknowledge any distress or upset this situation has caused you. Please be reassured that your care and treatment will not be compromised by raising a complaint. We would like the opportunity to investigate this further, please contact the surgery or email southendmedical.centre@nhs.net if you wish to do so. We will also respect your decision to register at another practice if you wish to do so. Regards Zoe Davis Practice Manager
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Review titled A fantastic practice with doctors who actually listen
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I cannot rate this surgery highly enough. They are responsive, polite, caring and go the extra mile to ensure that the patients' needs are met. Even the reception staff go the extra mile, very friendly and helpful. Every telephone appointment is kept, referrals are made quickly, and every effort is made to assist where they can. This practice has been brilliant and i am so glad that i registered with them when i moved to the area. Thank you - and keep up the good work!
Visited October 2022
Review titled Southend Medical Centre
Replied on 12 October 2022
Thank you so much for your comments. I will pass these on to the team who I know will gratefully receive such kind words as they try their best to support our patients in difficult times.
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Review titled Brilliant Practise
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2022
I haven’t been a patient at this surgery for long but have been throughly impressed so far. I’ve been able to get an emergency face to face appointment within an hour of phoning and a less urgent face to face appointment within a week. Considering this is a city centre surgery this is outstanding and is even better than waiting times in private healthcare. Previous GP surgeries I belonged too I had to wait 4-6 weeks for an appointment and an emergency appointment would be a 5 min phone call 5 or 6 hours after you called. This surgery is performing head and shoulders above the rest. Receptionists are helpful and friendly. The doctor and nurses I’ve seen have been very professional and knowledgeable and I’ve never felt rushed. Very fortunate I was in the catchment area for this practice.
Visited June 2022
Review titled Southend Medical Centre
Replied on 13 June 2022
Thank you for taking the time to feedback, I will pass on your comments to the team who will be grateful for your kind remarks.
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Review titled Great practice
Rated 5 stars out of 5
by Tickers - Posted on 23 June 2022
I am disappointed by a lot of the negative reviews about this surgery. I have been with them over 5 years. They are an extremely busy practise for one of this size and have always treated me in a patient, professional and courteous manner. Every GP or nurse I have dealt with have been attentive and very caring. These are very trying times for people in the health care sector and I truly believe you get back what you put out. Be patient and courteous and you get the same back from all the staff here. Cut them some slack and be a part of the solution, don't add to the problem. Well done guys, keep it up.
Visited June 2022
Review titled Southend Medical Centre
Replied on 23 June 2022
Thank you for taking the time to feedback on Southend Medical centre. I will pass your comments on to the team who will appreciate your kind words.