Southbroom Surgery
15 Estcourt Street, Devizes, Wiltshire, SN10 1LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Choose another praCticce
by mrs ethel james - Posted on 07 May 2024
Ibeing confined to the house after hip surgery and being well I developed a swollen leg which will not go down 2 weeks later nothing was done untill my daughter complained., since then I have has 3 nurses appear all giving different opinions. On phoning today the phone rang 10 minutes withou t any message. I gave up, Tp this day I have never heard from a doctor Only one nurse gave me hope One told me to put it up for 2 hours each dAY even though I hhave it elevated for 9 hours each night and the swelling does not go down
Visited May 2024
Southbroom Surgery has not yet replied.
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Review titled Good service but needs joining up thinking
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2023
Please make it clear whether a urine sample can be left at the Marshall Road health centre or not. Last week I was told by the GP to leave my sample there, but when it came to leaving my husbands urine sample there today the nurse we spoke yesterday did not know and your receptionist said we should bring it into Southbroom surgery. The receptionist also at Marshall Road was not sure
Visited March 2023
Review titled Southbroom Surgery
Replied on 06 April 2023
We are sorry to hear about your experience with our new Health Centre. As a general rule urine samples are not dropped at the Health Centre unless specifically told to do so by a clinician. When this happens the clinicians should inform reception - I suspect this did not happen in your case or there was poor communication and I apologise for the inconvenience this caused. As a result, we will remind all staff about the protocol to try to prevent further episodes.
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Review titled No interest in the patients they care for!
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I have been trying to be physically seen by a GP for weeks or a medical professional as I know they prefer to not see patients unless held at gun point. The receptionists for the most part are rude, condescending and look at you like you have risen from the swamp or something. The rare time you speak to a GP, the main core group of them are so rude and condescending, they never listen to you and when it comes back to bite them, they simply blame the patient, as apparently they should have made their health issues clearer!. They hate it even more when you call them out on blatant lies, such as when you have had a phone call appointment and walked in looking well and had no visible temperature.
Visited February 2023
Southbroom Surgery has not yet replied.
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Review titled very poor service in several areas
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
Phone lines constantly engaged Ask to phone back as past 4.30pm you can't get a urgent prescription issue sorted Referrals to secondary care need chasing and chasing and chasing - no joined up service and staff do not follow through with what they say they are going to do not just on one occasion but unfortunately for us 3 times leading to months of delay and significant pain cannot get support for others in the family with ordering medication for them - even for things on repeat prescription. if you work full time 9-5 very unlikely to be able to get any routine or needed issues with medication/prescriptions sorted out
Visited February 2023
Southbroom Surgery has not yet replied.
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Review titled Awful Reception Team
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Nursing and doctors are brilliant but the receptions are nasty. Speak to you incredibly disrespectfully every single time you call or go in. The facial expressions they make when you speak directly to them are as if you are inconveniencing their entire day by existing. Consistently horrid experience.
Visited January 2023
Southbroom Surgery has not yet replied.