Southbourne Surgery - Ratings and reviews
Reviews
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Review titled Has gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
All seemed fine a couple of years ago and generally very helpful and responsive. However recently this has changed. It is now next to impossible to get a GP appointment however hard you try. I recently managed to complete an eConsult (after many days of trying) and did at least get a response but this to me was less than helpful and did not address the problem. Sadly not good at all and leaving me as a patient in the situation of whether I have no choice but to for a private appointment elsewhere.
Visited April 2024
Southbourne Surgery has not yet replied.
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Review titled Incorrect information given
Rated 2 stars out of 5
by John winterton - Posted on 01 February 2024
On 29/01/2024 I came to the surgery to book an appointment to discuss test results. The receptionist said"they are normal,no further action required",I said I would still like to speak to a doctor which I did on31/01/24,he informed me that I need further tests. I have been with this practice for sixty nine years and I have never known it so bad. If you have any personal issues you have to discuss them with the receptionist,they are not bound by the same privacy rules as doctors.
Visited January 2024
Southbourne Surgery has not yet replied.
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Review titled Reception at Southbourne Surgery is amazing.
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
I’ve been a patient with Southbourne Surgery for the last 30 years. I just wanted to say a big thankyou to the receptionists on how they have been with myself and my family. I believe there are some new receptionists there and I just feel so much better with how I’m treated. Their approach to my family and other patients (feedback) is really positive and just want them all to be appreciated for it. Also thankyou to my gp’s as well.
Visited November 2023
Southbourne Surgery has not yet replied.
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Review titled Great practice and service
Rated 5 stars out of 5
by stephan schmidschneider - Posted on 02 February 2023
I contacted this GP surgery twice recently. From triage to assessment (face to face/virtual) excellent practice and service.
Visited January 2023
Review titled Southbourne Surgery
Replied on 11 May 2023
Dear Stephan Thank you for your lovely comments. I will make sure that they are shared with the surgery team. Regards Darren Nickerson Practice Business Manager