Southborough Lane Surgery
Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Speedy and Efficient patient care
Rated 5 stars out of 5
by Natasha Lea Ricketts - Posted on 20 March 2024
Following recent surgery my son required medication from Dr. Econsult was a received quickly with feedback and a Dr's phone call booked in for next day. Surgery were extremely helpful when i requested sooner action. Health care worker and Dr managed to fit my request in within the hour to avoid delay. Patient and parent very grateful for speedy response by surgery team.
Visited March 2024
Southborough Lane Surgery has not yet replied.
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Review titled Kind GP
Rated 4 stars out of 5
by Lynn - Posted on 15 March 2024
I completed an e-consult on the Monday and your female gp called me on the Wednesday as I was concerned about breast pain. I went in for a F2F consultation on the Thursday and she referred me on the 2ww. I was scared and frightened, but the GP was kind to me and did not rush me. I've since been seen at the Pruh Breast Clinic and thankfully all is fine. I just wanted to say thank you to the GP for listening to me. I work for 2 x GP Surgeries myself and patients are quick to complain but not necessarily give praise and thanks when deserved. So thank you.
Visited February 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great service from receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 08 January 2024
I haven't in the past had a great service on the rare time i have tried to get an appt at any doctors surgery including this one - simply because i am sure the receptionists get a lot of calls from all manner of people, and take it out on them when they cannot get what they want! So i was very pleasantly surprised with the fantastic service i received off of them on Friday 5/1. The receptionist was fantastic, very polite and helpful. I never leave reviews, but felt i had to on this occasion as Dr's receptionists generally do get a bad rep because of the manner of their role. So felt i needed to give a good review where great service was received. I can't say her name in here, as this wont get published, so just thank you and I hope you see this
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Very Happy with the Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
In these difficult circumstances with Covid and increasing pressures I am happy with the service and treatment I receive. I was able to receive help from a very nice paramedic and clinicians who have all been polite and helpful. Contacting the surgery by phone has improved. Thank you for your continuing medical care in these difficult times.
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Good service as usual
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Doctor looked at my condition then referred to another colleague regarding best treatment. Also arranged a follow up appointment. I felt I had been listened to.
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by P Vaughan - Posted on 25 January 2024
Excellent help sorting nhs app as needed linked profile and unable to do myself. Thorough consultation for husband’s dementia with understanding kind paramedic.
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Receptionists need training
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Went to collect something from the surgery today and the receptionist could not even bother to say hello or acknowledge my presence. The partners must get a grip and at least teach your staff some basic manners!
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Just over a week ago I had been unwell for a couple of weeks and self medicating was not working. I rang the surgery it was about 10.30. The phone was answered almost straight away and I was told a doctor would call me later, which they did. The doctor was very helpful and understanding and sent a prescription to the pharmacy. I was very happy with the treatment I received and the manner I was dealt with. I considered it excellent treatment.
Visited December 2023
Southborough Lane Surgery has not yet replied.
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Review titled Sad incident in that miss understood in booking in system
Rated 1 star out of 5
by Jacqueline Smith - Posted on 11 December 2023
We turned up at 2.50 today for 3.00pm. I booked us in but sadly I didn’t press the button okay to confirm booking in. Yes it was my fault. But the Doctor wouldn’t see us today, not even would squeeze us in. It’s taken me a long time to get my husband to agree to come and see a doctor. My little granddaughter is fighting for her life in Great Ormond Street, with Leukaemia, we can do without all this . We just needed help today. I admitted it was my fault to the lovely receptionist, but it was the doctor who refused to see us. I did go back to the booking in machine and did it correctly this time. But I think the doctor didn’t believe me and thought we were half an hour late. I told the truth! Have arrived home totally distraught.
Visited November 2023
Review titled Southborough Lane Surgery
Replied on 19 December 2023
Thank you for your feedback. I am sorry to hear about the unfortunate combination of events that day. Our clinicians always try to be as accommodating as possible but with a fully booked clinic, there is a limit as to what they can do. I am glad to see your husband was offered another appointment a couple of days later by the receptionist and has now been seen. I wish all the very best to you and your family. Sarah Booth/Operations Manager
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Review titled My Doctor and Nursing Team
Rated 5 stars out of 5
by Simon Wakefield - Posted on 17 October 2023
I cannot speak highly enough of my doctor and the nursing team who have dealt with me, and my long term ailment, over the last few months. Their cheerful demeanor and continual assessment of my condition is refreshing, and absolutely professional. I cannot thank my most recent nurse enough, and the continued improvement is staggering. If there is one grumble, it is the amount of time it takes to make appointments, The on line service that worked so well has disappeared, replaced by a nonsensical system where I can only book an appointment with a nurse for nothing related to my condition, and trying to telephone to get an appointment is disheartening unless you have a couple of hours to wait, but I am sure the Practice Manager will resolve this soon.
Visited October 2023
Review titled Southborough Lane Surgery
Replied on 19 December 2023
Thank you for your feedback and I am pleased to hear of your good experience with the various clinicians. With regards to your comments on the difficulties in making an appointment, I would clarify that we do still put appointments bookable online (via the NHS APP or Patient Access) and we are also encouraging patients to submit an Econsult (online form on our website) rather than telephoning as the team will see the request and respond directly to the patient. This also frees up the telephone lines for those patients who are unable to use technology. Sarah Booth/Operations Manager