Southborough Lane Surgery
Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GTContact details and opening times
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Reviews
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Review titled My Doctor and Nursing Team
Rated 5 stars out of 5
by Simon Wakefield - Posted on 17 October 2023
I cannot speak highly enough of my doctor and the nursing team who have dealt with me, and my long term ailment, over the last few months. Their cheerful demeanor and continual assessment of my condition is refreshing, and absolutely professional. I cannot thank my most recent nurse enough, and the continued improvement is staggering. If there is one grumble, it is the amount of time it takes to make appointments, The on line service that worked so well has disappeared, replaced by a nonsensical system where I can only book an appointment with a nurse for nothing related to my condition, and trying to telephone to get an appointment is disheartening unless you have a couple of hours to wait, but I am sure the Practice Manager will resolve this soon.
Visited October 2023
Review titled Southborough Lane Surgery
Replied on 19 December 2023
Thank you for your feedback and I am pleased to hear of your good experience with the various clinicians. With regards to your comments on the difficulties in making an appointment, I would clarify that we do still put appointments bookable online (via the NHS APP or Patient Access) and we are also encouraging patients to submit an Econsult (online form on our website) rather than telephoning as the team will see the request and respond directly to the patient. This also frees up the telephone lines for those patients who are unable to use technology. Sarah Booth/Operations Manager
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Review titled Difficult to access eConsult.
Rated 2 stars out of 5
by I am unable to access eConsult - Posted on 09 May 2023
The website is not very user friendly. I understand that GPs are busy, as I have been a GP myself at this very practice, but this is worse than ever.
Visited May 2023
Review titled Southborough Lane Surgery
Replied on 09 August 2023
Thank you for your feedback. Unfortunately, the GP surgery websites are all provided as one standardised version by the NHS. We can amend certain details to reflect our own individual surgeries but the Econsult form is a set format that have no means of changing. If you would like assistance on how to use the Econsult, please do contact our reception/admin team who will be happy to help you.