Southborough Lane Surgery - Ratings and reviews
Reviews
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Review titled Great care and efficiency
Rated 5 stars out of 5
by Susie Van Den Bergh - Posted on 02 May 2024
Today I was very concerned that I may have an infection on my lip especially as I am going on holiday in 3 days time, weekend is looming and may I need antibiotics I spoke with a lovely lady Doctor who was very understanding and caring, she got back to me very promptly with her advice. I am extremely grateful and much relieved. The consultation reception manager was also extremely understanding and helpful. Thank you Southborough Lane surgery
Visited May 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Lisa Uden - Posted on 28 March 2024
I needed to book an on the day appointment, and rang at 8am an automated message told me I was number 11 In the queue, I was pleasantly surprised when I had the option to keep my place in the queue and would be called back. I was called back after about 10 minutes and spoke to a very polite and helpful receptionist, who gave us a face to face appiontment with a General Practitioner. we were seen on time and I really cant speak highly enough about the care we received. we were listened to not rushed and left with a plan to move forward with, we were also given information on how to submit an update the following week. I am very happy with the service we received at the practice.
Visited March 2024
Southborough Lane Surgery has not yet replied.
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Review titled Speedy and Efficient patient care
Rated 5 stars out of 5
by Natasha Lea Ricketts - Posted on 20 March 2024
Following recent surgery my son required medication from Dr. Econsult was a received quickly with feedback and a Dr's phone call booked in for next day. Surgery were extremely helpful when i requested sooner action. Health care worker and Dr managed to fit my request in within the hour to avoid delay. Patient and parent very grateful for speedy response by surgery team.
Visited March 2024
Southborough Lane Surgery has not yet replied.
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Review titled Kind GP
Rated 4 stars out of 5
by Lynn - Posted on 15 March 2024
I completed an e-consult on the Monday and your female gp called me on the Wednesday as I was concerned about breast pain. I went in for a F2F consultation on the Thursday and she referred me on the 2ww. I was scared and frightened, but the GP was kind to me and did not rush me. I've since been seen at the Pruh Breast Clinic and thankfully all is fine. I just wanted to say thank you to the GP for listening to me. I work for 2 x GP Surgeries myself and patients are quick to complain but not necessarily give praise and thanks when deserved. So thank you.
Visited February 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great service from receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 08 January 2024
I haven't in the past had a great service on the rare time i have tried to get an appt at any doctors surgery including this one - simply because i am sure the receptionists get a lot of calls from all manner of people, and take it out on them when they cannot get what they want! So i was very pleasantly surprised with the fantastic service i received off of them on Friday 5/1. The receptionist was fantastic, very polite and helpful. I never leave reviews, but felt i had to on this occasion as Dr's receptionists generally do get a bad rep because of the manner of their role. So felt i needed to give a good review where great service was received. I can't say her name in here, as this wont get published, so just thank you and I hope you see this
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Very Happy with the Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
In these difficult circumstances with Covid and increasing pressures I am happy with the service and treatment I receive. I was able to receive help from a very nice paramedic and clinicians who have all been polite and helpful. Contacting the surgery by phone has improved. Thank you for your continuing medical care in these difficult times.
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Good service as usual
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Doctor looked at my condition then referred to another colleague regarding best treatment. Also arranged a follow up appointment. I felt I had been listened to.
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by P Vaughan - Posted on 25 January 2024
Excellent help sorting nhs app as needed linked profile and unable to do myself. Thorough consultation for husband’s dementia with understanding kind paramedic.
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Receptionists need training
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Went to collect something from the surgery today and the receptionist could not even bother to say hello or acknowledge my presence. The partners must get a grip and at least teach your staff some basic manners!
Visited January 2024
Southborough Lane Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Just over a week ago I had been unwell for a couple of weeks and self medicating was not working. I rang the surgery it was about 10.30. The phone was answered almost straight away and I was told a doctor would call me later, which they did. The doctor was very helpful and understanding and sent a prescription to the pharmacy. I was very happy with the treatment I received and the manner I was dealt with. I considered it excellent treatment.
Visited December 2023
Southborough Lane Surgery has not yet replied.