South View Partnership
Southview Lodge, South View, Bromley, Kent, BR1 3DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frozen Shoulder Diagnosis & Treatment
Rated 5 stars out of 5
by Nancy Todd - Posted on 24 April 2025
The physiotherapist at Southview Partnership Bromley correctly diagnosed my frozen shoulder, provided exercises & ultimately gave me a steroid injection. Extremely pleased as this has definitely resolved the agonising pain I had been in for several months. She kindly also followed up & I will continue with the exercises & approach her again if the pain returns. She has a kind & professional approach & I would highly recommend her.
Visited April 2025
South View Partnership has not yet replied.
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Review titled He was great
Rated 4 stars out of 5
by Mercedes - Posted on 28 March 2025
Paul did my MOT and he went above and beyond to explain everything and to give advice in how to do better. Very polite and with a smile on his face, which in these days is rare to see. Thank you Paul
Visited March 2025
South View Partnership has not yet replied.
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Review titled No Patient care
Rated 1 star out of 5
by Ashley Tann - Posted on 26 February 2025
Was left in the waiting room for over 20mins after having to wait nearly 3weeks for an appointment, my consult came back I'd need urgent care. This practise makes me feel like I'm just a number
Visited February 2025
Review titled South View Partnership
Replied on 11 March 2025
Dear Patient, Thank you for taking time to feedback to the practice. I note you submitted an eConsult on 10th Feb, which was triaged for a F2F appointment on 24th Feb with a GP. The GP you were due to see was a little delayed with her previous patient who was quite unwell, which meant she didn't call you in for your 09.15am appointment until 09.31am, at which time you had already left. I understand our Reception team contacted you to invite you back, however as you had another commitment you advised you would re book. We apologise for any inconvenience caused, I understand you must have been frustrated, but hope this explains the reason for this unavoidable delay on this occasion. Please contact the practice and we are happy to accommodate another apt if still needed. Regards Nina - Practice Manager (practice responded 26.02.25 - delay in posting)
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2025
I have had excellent service via e-consult and follow up from the GP Pharmacy Associate. He follows up quickly after I asked a question about my statin and a possible interaction . Many thanks
Visited January 2025
Review titled South View Partnership
Replied on 22 January 2025
Dear Patient Thank you for taking your time to fill out this review. I'm glad you have found our pharmacy associate helpful and responsive. I will pass this on to our team. Kind regards Jo, Assistant Practice Manager.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2025
Patient advisor very unprofessional behaviour who didn’t even let me explain what I needed. Very frustrated, very short. No explanation of any other options just wanted to end the call. If you don’t want to work hand the job over to someone who is going to have patience, care and compassion because you never know what the other person is suffering with, hence the desperate call to the surgery after 6 pm. Hope a practice manager gets to read this review. It’s time to listen to the recorder calls from the patient and listen to the conversation of the poor advice and disgusting behaviour of this team at this practice.
Visited January 2025
Review titled South View Partnership
Replied on 24 January 2025
Dear Patient, I am sorry to hear this, I would encourage you to please make yourself known to me at the practice so I can review this incident and listen to the call. Thank you Nina - Practice Manager
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Review titled Fast and thorough emergency consultation
Rated 5 stars out of 5
by Francis Howlett - Posted on 29 January 2025
I submitted an eConsult form in the afternoon, and was phoned in the evening when my problem received detailed and thorough attention, including the doctor phoning back after getting a second opinion. A follow-up in-person consultation was arranged for the next morning, which was even more thorough and detailed. The second opinion of another practice doctor was given at all times during the consultation, and the doctor further consulted a hospital specialist about the best way forward and gave me feedback from this call before I left South View. I have only praise for the care and attention I received, and the speed with which this was performed. Thank you.
Visited January 2025
Review titled South View Partnership
Replied on 27 February 2025
Thank you very much for taking the time to give us this lovely feedback, which I shared with the whole team. I am pleased our triage was so swift and effective enabling you to receive the appropriate care and treatment. Kind regards Nina - Practice Manager
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Review titled Some good doctors but some unhelpful and rude admin stuuff
Rated 2 stars out of 5
by Anonymous - Posted on 23 December 2024
After waiting over 45 to a scheduled telephone appointment to discuss my test results with doctor this morning. I rang the surgery only to be told by receptionist that doctor “ a little late” and all they can do is to get them to call me when they are free. No apology of any sort was offered. When I remarked that as a patient if I was 45 minutes late I would at least apologise and I wouldn’t be seen by the doctor. Your receptionist response was” that’s neither here nor there “ Now my appointment is over 1hr 10 minutes late and no one has rang me to offer any solutions or apologise . As apparently calls are monitored perhaps the practice manager should actually listen to some of them and at least train their receptionist stuff not to be rude the patients and be a bit more civil and professional
Visited December 2024
Review titled South View Partnership
Replied on 23 December 2024
Dear patient, thank you for taking the time to leave this review. I'm sorry you had an extended wait for your telephone appointment today, as you can appreciate 2 days before Christmas is a very busy time for us and the doctors are not always able to ring exactly at the time stated. I apologise for our receptionist's attitude, I will ensure this is taken up with the team. As this post is anonymous I'm afraid I am unable to look into this issue more. Kind regards Jo, Assistant Practice Manager.
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Review titled Incredibly helpful
Rated 5 stars out of 5
by Lindy Springett - Posted on 03 December 2024
Pharmacist rang me and went through all necessary information. Then answered further questions from me about medication/conditions. I was treated as an intelligent human being and it was all so helpful.
Visited December 2024
Review titled South View Partnership
Replied on 05 December 2024
Dear Mrs Springett Thank you for taking the time to leave this lovely feedback. Its great to hear our pharmacy team were helpful and had your best interests at heart. I will pass this on to the team. Kind regards Jo, Assistant Practice Manager.
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Review titled The doctors are anxious to be helpful
Rated 5 stars out of 5
by Mike Emmott - Posted on 18 November 2024
The GP explained what the surgery was able to offer its elderly clientele, who often have complex issues to deal with, and the role of A and E, with their extensive diagnostic facilities, in investigating symptoms. He offered positive advice about my condition, which I have acted on.
Visited November 2024
Review titled South View Partnership
Replied on 22 November 2024
Dear Mr Emmott, thank you for taking the time to send us this review. I'm glad to hear the GP gave you lots of useful information on how to use the surgeries services correctly. I will pass your feedback on to our team. Kind regards Jo, Assistant Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Barbara - Posted on 09 December 2024
I have the physio twice now and my dizziness has now been treated with the Epley manoeuvre . brilliant physio and would highly recommend the practice .
Visited November 2024
Review titled South View Partnership
Replied on 23 December 2024
Dear Barbara, thank you for taking the time to leave this lovely review. Its great to hear our physio has been able to treat you successfully. I will pass on your message to the team. Kind regards Jo, Assistant Practice Manager.