South Park Medical Practice - Ratings and reviews
Reviews
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Review titled Unacceptable service
Rated 1 star out of 5
by Martin - Posted on 01 June 2023
Several weeks ago I started to liaise with one of South Park's doctors to arrange for my frail 88 year old mother to see a specialist after an emergency visit to A&E provided a short term fix to a potentially serious problem. I made clear that I would pay to see a specialist privately given the urgency. On return from a short holiday, I expected to find a copy of a letter to a specialist. Nothing. So I contacted the surgery who said that a referral had been made but only the secretary had the details and she wasn't working that day. I rang the next day to be told at 1445 that the secretary had left for the day. She would be in between 1000 and 1430 the next day "depending on the traffic." I called the next day to be told that a referral had not been made and I couldn't speak with the secretary because that was not normal practice. It was also suggested that I had "misunderstood" and sadly the practice couldn't access the (currently on leave) doctor's messages with me so could I send an email explaining the problem. I did. I also asked to speak with the practice manager. She rang me back after about 3 hours and I have now managed to book my mother an appointment with a specialist. Interestingly the practice manager was able to read my messages with the doctor.... She also said that the secretary worked from 0900-1500 each day. In summary, unacceptable delays by the doctor in making a referral for a vulnerable patient and a reception team who seemingly don't understand their own procedures.
Visited May 2023
South Park Medical Practice has not yet replied.
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Review titled Appallingly inefficient
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
This practice took over 10 days to issue the required medical certificate for the registration of a death. It took the threat of a formal complaint by me and the Registrar threatening them with the Coroner’s Office for it to be done. In addition it has been three weeks and I am still chasing them for them the paperwork required for cremation. Holding up the registration process and the funeral of my mother is disgraceful, unprofessional and unacceptable. My mother died in a local home and the surgery had signed over the required end of life medication. Her death was predicted and not unexpected and therefore I fail to understand the delay in providing this basic paperwork. These delays have caused unnecessary stress to a family who should be grieving not chasing the surgery to do their job
Visited May 2023
South Park Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
Every dealing with every member of staff since registering my elderly mother at the end of April has been excellent. Courteous, helpful, very efficient staff help to turn situations of concern into positive ones.
Visited May 2023
South Park Medical Practice has not yet replied.
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Review titled Incompetent
Rated 2 stars out of 5
by John Maslin - Posted on 15 September 2022
Had minor accident with dog and called 111 to get apointment. Looked at swollen leg and told would go down in 6 weeks and given painkillers. No improvement so went to minor injuries at Sevenoaks hospital where they X rayed and told no fracture and refererred to Pembury hospital. Finally had ultra sound scan and given more medicine but still swollen after 6 months. Tried get apointment with South Park but reception said they had no details so sent info in text format.12 days later still heard nothing so phoned and waited 45 minutes to get an answer by reception who said would refer again to doctor. Still not heard back from surgery..
Visited April 2022
South Park Medical Practice has not yet replied.