South Milford Surgery - Ratings and reviews
Reviews
-
Review titled Unempathetic and non responsive
Rated 1 star out of 5
by Mr Gavin Haslam - Posted on 21 August 2023
Following a really disappointing experirence in which i was shuffled off to Selby UTC, i tried at 8am this morning to contact to get an appointment. I called at 8am on the dot, told i was fifth in the Q to be cut off at 3 mins. I called back, was 11th in the Q and then cut off again. A third time i called, was 13th in the Q then waited until 16 mins 17 and was then cut off!!! What is going on? I have a worsening respiritory case, no one wants to help, no one wants to even answer the phone. Even the Selby UTC team laughed out loud when i described my experience at the surgery and said "sounds about right".
Visited August 2023
Review titled South Milford Surgery
Replied on 29 August 2023
Dear Patient, Thank you for taking the time to leave feedback. Please accept my apologies for the service you received - for us to investigate your complaint further , we would be grateful if you can you contact the surgery so that we can discuss your concerns further with you. Kind regards, Complaints Manager B82073.complaintsmanager@nhs.net
-
Review titled Receptionists are now doctors
Rated 1 star out of 5
by Eddie - Posted on 12 July 2023
Where do I start. Been fobbed of a few times trying to make appointments, on this occasion, I had a severe sore throat, I’d tried everything for 2 days and the pain was getting unbearable. My wife had tonsillitis recently so knew it would be related and needed antibiotics. Soon as I got through the receptionist who is now a qualified Dr told me it wasn’t severe enough. Well within 36 hours I’d been admitted to hospital, couldn’t swallow, barely speak and struggled to breathe, I’d had a bad reaction to tonsilitus and my throat was lined with abscesses. I spent 5 nights in York Hospital taking up a much needed bed when if I’d been given antibiotics as requested it would have eased straight away. This surgery is a disgrace and has been since Covid. On a separate note tried to make an appointment this morning for my 5 year old little girl, phoned soon as it opened, was 4th in the queue, “sorry all appointments have gone go to urgent care” the place is a disgrace to the nhs.
Visited May 2023
Review titled South Milford Surgery
Replied on 29 August 2023
Dear Patient, Thank you for taking the time to leave feedback. Please accept my apologies for the service you received - for us to investigate your complaint further , we would be grateful if you can you contact the surgery so that we can discuss your concerns further with you. Kind regards, Complaints Manager B82073.complaintsmanager@nhs.net
-
Review titled Terrible
Rated 1 star out of 5
by David White - Posted on 24 May 2023
Where do I start? Recieved a text from surgery inviting me for a booster Covid jab @ South Milford Surgery. I attended at said time, Sat. 30th May 2023. No one there. Deserted. I went in today to point it out. "Sorry" was the reply it was at Tadcaster! I have also sent an email with a screen shot of the text. No reply at all. Collecting prescriptions for me is hit and miss whether I get the correct items. Many a time I have had to go back to collect the rest. ( I live 6 miles sway). Occasions where I have attended and they have said we dont have that particular drug. You will have to go elsewhere. Times where my prescription isn't even there after a week.The online ordering is good, but they take no notice of the comments section. It is a very rare occasion when my prescription is correct.
Visited May 2023
Review titled South Milford Surgery
Replied on 29 August 2023
Dear Patient, Thank you for taking the time to leave feedback. Please accept my apologies for the service you received - I believe this situation has since be rectified. If you do wish to discuss this further then please do not hesitate to contact us on the below email address. Kind regards, Complaints Manager B82073.complaintsmanager@nhs.net
-
Review titled Poor Service and Communication
Rated 1 star out of 5
by Christine - Posted on 18 October 2022
I rang the surgery early morning requesting to see a doctor. (I have been ill for a week and barely eaten). I was asked if I had taken a covid test and told her I had taken 2, both negative. Her reply was she had to take 4 tests before it was positive??? She then said she would ring back later in the day. After waiting all day I rang back at 4.30pm and spoke with the same receptionist who said she had spoken to the doctor who said I should take another covid test and if it was negative to go to Selby war memorial hospital. (We live 150 mts from the surgery). No explanation for not calling back. If a receptionist can speak to a doctor about my symptoms surely the same doctor could discuss this with myself. Absolutely shocking service. I still feel shocking this morning and after taking a further negative covid test I am en-route to Selby war memorial as I have no faith in this practice
Visited October 2022
Review titled South Milford Surgery
Replied on 24 October 2022
Dear Patient, Thank you for taking the time to leave feedback. Please accept my apologies for the service you received - for us to investigate your complaint further , we would be grateful if you can you contact the surgery so that we can discuss your concerns further with you. Kind regards, Complaints Manager B82073.complaintsmanager@nhs.net
-
Review titled Shocking Absence of Provision for New Mothers
Rated 1 star out of 5
by Eleanor Barrick - Posted on 21 September 2022
I’m not entirely sure where to begin. The individual GP’s at South Milford have been ok but given that the following has been my experience… 1. A different midwife each visit in the lead up to birth (04.08.22). 2. One (online/webcam) healthcare visitor checkup since birth. My daughter is now six months and I have no idea who our contact should be. 3. No weighing service/scales. 4. No weaning support. 5. No support with covid when my daughter stopped nursing as frequently. When I have discussed this with other parents there is genuine disgust. In desperation myself and several other parents have set up a weighing and feeding support group to support one another as professional support is so lacking. No faith that, if needed, the NHS would be able to help me.
Visited September 2022
Review titled South Milford Surgery
Replied on 28 September 2022
Thank you for your comments, we are sorry that you have found some services to be lacking. We will pass on your comments regarding the midwife service to York Trust who provide this service. We will pass your comments regarding the health visitors, feeding & weaning support to Harrogate Trust & North Yorkshire County Council who provide this service. The surgery does have baby scales and I am sorry if you were informed otherwise. Please be assured the surgery and our clinicians are here to support you and your family.
-
Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
The deputy manager is an absolute asset to your practice, she went way above and beyond to help me to arrange appointments for my elderly relatives. Her kind, caring and professional approach is invaluable. Thank you so much!
Visited September 2022
Review titled South Milford Surgery
Replied on 13 October 2022
Dear Patient, Thank you for taking the time to leave feedback. We really appreciate your positive feedback. Kind regards, Complaints Manager B82073.complaintsmanager@nhs.net
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2022
Excellent practice, very informative, clean, professional service. Always striving to serve patients well. Helpful and friendly staff A*
Visited April 2022
Review titled South Milford Surgery
Replied on 01 July 2022
Dear Patient, Thank you for taking the time to leave feedback. We really appreciate your positive feedback. Kind regards, Complaints Manager B82073.complaintsmanager@nhs.net