Somers Town Medical Centre - Ratings and reviews
Reviews
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Review titled Phone appointment system failing patients
Rated 2 stars out of 5
by J R M - Posted on 07 March 2024
I was sent a text message from the surgery to contact them by phone or fill a Doctor iq request to make a routine appointment to discuss an aspect of my recent ct scan. I phone next day, Thursday 7th March 2024 at 8am and was put on a queue at number 20. at 8:48 I was at number 1 in the queue and since then I was held for about 37 min. I decided to walk to the surgery and I was still on number 1. I spoke to one attendant at the reception who told me that the reception was very busy. Bye then I was already for nearly 50 min still at number one in the queue. I asked for a line manager to speak to but I was told that the person was not available. I spoke to the second attendant was told me that she has been dealing with patients on the phone and in person all the time and she was the only person doing that. I asked to clarify that patients could come to the surgery at the time in person to make appointments which she confirmed. I pointed out that the text I was sent did not mention that. So I was told to come back the next day because there were no more appointments available for the day. There seems to be an ethos in this surgery where patients seems to be seen as more of a nuisance than people they get funded from through the nhs. You can only feel sorry for the reception workers who are put as buffer to deal with the inefficiencies of this practice.
Visited March 2024
Somers Town Medical Centre has not yet replied.
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Review titled Unprofessional practice
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
I joined this practice due to its locality. Most interactions have been good however everytime I go there it's like a social gathering , with people loitering near the counter chatting casually to staff whilst they are booking patients in. This can feel quite intimidating at times and really diminishes the experience of the patient. My last visit I saw a massive Palestinian flag behind the counter prominently facing anyone who uses the reception desk. I personally feel their view of world events shouldn't be displayed in a practice that is for all people or all nations and all religions. I find it alarming that any flag is allowed to be so prominently displayed in a space that is suppose to be safe for all.
Visited November 2023
Somers Town Medical Centre has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Hamo Yedgarian - Posted on 25 July 2023
There is always someone by the desk that holds othe parents register for their application. First time a lady was holding talking for 45 minutes when I had to ask to be seen and others while this lady carries on. Second time another lady holding usthe same I asked to ne seen while she carried on for the entire time I waited to see a GP 30 minutes without any luck so I left the surgery. I am sorry to say this surgery is like a cattle market.
Visited July 2023
Somers Town Medical Centre has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The staff were extremely friendly, helpful and patient with me and went out of their way to help me, which I appreciate so much. The doctors are very lovely too!
Visited June 2023
Somers Town Medical Centre has not yet replied.
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Review titled Poor service and wasteful of NHS resources
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
I have an infant with health issues and have been let down by this practice time and time again. Reception staff are not competent and unhelpful. Appointments are often rushed and doctors can only deal with one health issue at a time which is does not offer comprehensive good care. Doctors have requested wrong tests and wasted NHS resources as well as patient time. When I call the practice, I often wait for 30 minutes only to be hung up on when connected several times in a row so this is intentional and unacceptable for patients who rely on this service. This practice is unreliable and unprofessional and puts health at risk.
Visited April 2023
Review titled Somers Town Medical Centre
Replied on 22 June 2023
Dear Patient, Thank you for taking the time to share your feedback. I'm sorry to hear about your negative experiences with the practice and the challenges you've faced in seeking care for your infant. In situations where you feel let down by the practice, it is essential to voice your concerns directly to the management or administration of the facility. We should be made aware of the issues you have encountered, including the incompetence of reception staff, rushed appointments, and concerns about the doctors' ability to address multiple health issues comprehensively. I would be grateful if you could provide me with further details so I can fully investigate and respond appropriately. Please contact me directly somerstownmedical@nhs.net. Kind regards, Nazmin- Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Chrystine Goff - Posted on 20 January 2023
I do find it hard to get through to the practice by phone, but as I only live a few minutes away I can call in, find the receptionists polite and helpful, Doctors are understanding and found my questions were answered and everything was explained in great detail
Visited January 2023
Review titled Somers Town Medical Centre
Replied on 22 June 2023
Dear Patient, Thank you for sharing your feedback. We have taken onboard patients concerns regarding waiting times and have enabled our call back feature. You can now select this option and it will hold your position in the queue and call you back directly when you have reached number 1 in the queue . Kind Regards, Nazmin - Practice Manger
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Review titled Very poor service and disinformation given.
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
Would not allow Physical appointment told to call back at 1.30pm to make appointment to see GP ,then told will call back with appointment time this did not. Dr iq then pharmacist called told can't tell by photo explained I was expecting appointment non available only over phone. Then told to go to walk clinic as they could not help and the GP would say the same. All this without examination to diagnose, in professional non service.
Visited January 2023
Somers Town Medical Centre has not yet replied.