Solihull Healthcare Partnership - Ratings and reviews
Reviews
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Review titled Solihull Healthcare Partnership Appointments System
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
Solihull Healthcare Partnership system of booking appointments does not work. Up to now I have visited a surgery 3 times to obtain an appointment. First time no appointments "come back tomorrow at 8.30 and you will get an appointment". Second time at 8.10am queue of approximately 20 patients outside waiting to get in "No appointments". Third time got there before 8.00am and again a long queue of patients - no point in waiting, there will be nothing left. There were elderly people waiting to get an appointment who had been there since 7.45am that is terrible. Why can't we go back to the system as it was and go to our surgery and book an appointment with the receptionist there? Over the years I have, most times, seen my Doctor when necessary who I can talk to and have respect for but seriously considering having to leave Solihull Healthcare Partnership which is sad. I have a heart condition and would like to discuss my medication with "my" GP. Yes, I have tried phoning but by the time you speak to someone there is nothing left, or you get cut off. I am sure the Doctors are doing their best - it's just getting to see them is the problem.
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 27 March 2024
Dear Patient, Thank you for your taking the time to give us your feedback on access and appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is currently available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2024
Tried to get an appointment on 28th March due to a health check I’d had & cholesterol was high told to see my GP. I just laughed & said “ I wish” when indid try to get an appointment I just got a flat no from the receptionist nothing available till after Easter, everyone’s been booking an appointment. 🤔 Gave me the normal times I can try, (try being the operative word ) again after then. Nobody waiting in the surgery so not even sure drs work in afternoon. I have been told that they don’t anymore just mornings. Left a prescription with pharmacy on 25th March to be informed today 30th March nothings come through & I was the 3rd person today that’s happened too. Like everyone else has said this system we’ve had since COVID is just not working.
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 03 April 2024
Dear Patient, Thank you for your taking the time to give us your feedback on appointment availability and your prescription. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
I called in today in an attempt to get an appointment, as usual there were four people waiting in the waiting room, never seems to be anymore than that, yet they are always fully booked ? i was told to either call at 8.00 Am tomorrow or to call in at 8.30 when doors open or finally go online which i was advised the simplest way. i responded surely the easiest way is to let me make an appointment now ? apparently in the wonderful service they provide ( not ) this is not an option, my question is why not ? Anyway went online to be advised ' service currently unavailable ' the doctors running this practise should be ashamed of themselves. but somehow i think since covid, they have realised they can provide an utterly useless service whilst still being paid incredible amounts of money ! something needs to change desperately and can someone advise why the waiting room every time i go is virtually empty ?
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 27 March 2024
Dear Patient, Thank you for your taking the time to give us your feedback on appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Dangerous. Not fit for purpose.
Rated 1 star out of 5
by Laura - Posted on 20 March 2024
Getting an appointment on the phone is impossible. Only way to get an appointment is to go through the shp online service, e-consult, and that's only available periodically. I left information explaining I was in constant excruciating pain and had been for days and was feeling desperately low as a result. I was emailed later that day with an appointment for in over 2 weeks. The terrible thing is I was grateful to get that. It's only when you're in the midst of overwhelming pain and depression you understand what an unthinkable amount of time 2 weeks is. I will copy SHP's standard response here to save them the trouble: Thank you for taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 21 March 2024
Dear Laura, Thank you for your feedback and we are sincerely sorry for, and understand your frustration. We are working hard to listen to, investigate and respond to our registered patients on all feedback. Please get in touch with us directly via our website https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net. We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Thank you & kind regards, Patient Experience Team
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Shocking system to get appointments, it doesnt work. I have a daughter with serious medical conditions and I had to beg to get an appointment after trying for 2 days. The doctors are amazing, but the partnership isn't working
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 15 March 2024
Dear Patient, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2024
I received a text from my GP asking me to make an appointment to discuss my results.I have tried for two weeks to no avail. All it would take is that the GP would phone me it would only take 5 mins!!This Surgery used to be excellent .Now it seems that the patients are there at the Surgery,s convinence not the patients! Also there is still no online booking system!
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 03 April 2024
Dear Patient, Thank you for your taking the time to give us your feedback on appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
Currently on day 5 of my attempt to get an appointment. Call at 0800, lines too busy, you can't join the queue. Call back every 5 minutes until you are able to join the queue at number 40+, hang on the line for as long as it takes to get to a person, but by now all appointments are gone, call back tomorrow at 0800. I'm now on call attempt 29 this week. My meds run out on Monday and practice wont give me a repeat prescription without a GP consult, but obviously I can't get that, because I can't get an appointment. At what point does this shambles cross over to become dangerous to patient care?
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 27 March 2024
Dear Patient, Thank you for your taking the time to give us your feedback on telephone access and appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Absolute disgraceful service
Rated 1 star out of 5
by Paul Moles - Posted on 12 March 2024
I am appalled that after ordering an insulin prescription I didn't receive what was requested and when trying to find a work around with shp and the pharmacy the service I received was disgraceful stating there is nothing they can do As a diabetic who recently lost my leg I am house bound and unable to drive to see the Drs face to face - the lack of flexibility shp showed to try and resolve the issue shows how much they care about a patient who has been with the practice and pharmacy for nearly 50 years
Visited March 2024
Review titled Solihull Healthcare Partnership
Replied on 15 March 2024
Dear Paul, Thank you for taking the time to give us your feedback. We are sincerely sorry to hear that you were not happy with the service you received. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Can't break through the admin to speak to a doctor
Rated 1 star out of 5
by Gill Glass - Posted on 21 February 2024
Having suffered with an oedema for several weeks, my husband has tried to contact our surgery (Monkspath) to get an appointment to see a doctor. He has been batted away for several days by the admin staff who are not medically trained to know what is serious or not and we have had to resort to ringing 111, visiting Badger clinics at 10pm and finally spending 9 hours yesterday at the QE hospital. Each time he has seen a doctor he has been told to contact his GPs surgery but of course when you call the call handler decides that this is not what you can do. We have been with Monkspath since it opened but I can't remember the last time we actually had an appointment at our surgery - we will now be looking to move to another practice out of this partnership which is upsetting but has to be done to see if every other partnership treats their patients with the contempt and disdain we have experienced over seveal years but especially this week when we needed them & still do.
Visited February 2024
Review titled Solihull Healthcare Partnership
Replied on 21 February 2024
Dear Gill, Thank you for your taking the time to give us your feedback. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this, investigate and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. Feedback is invaluable and gives us an opportunity to listen and respond to our patients, and put in place changes that improve patient care and services for our patient population. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. Kind regards, Patient Experience Team Solihull Healthcare Partnership
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
Phone exactly 8am which in itself is ridiculous all of us can’t be available to phone at 8am and when you do the system is full and won’t accept your call and if by some miracle you do get through after constantly redialing forever you get an appointment in 2 weeks and that’s if your lucky most times you are met with there are no appointments left. It’s a sham.
Visited February 2024
Review titled Solihull Healthcare Partnership
Replied on 28 February 2024
Dear Patient, Thank you for your taking the time to give us your feedback on telephone access and appointment availability. We are sincerely sorry to hear that you are not happy with the service you receive. So that we can look into this and respond to the points you have raised, please get in touch using our ‘Have Your Say’ feedback forms on our web site - https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/ or email us at nhsbsolicb.shppatientexperience@nhs.net We really value personal experiences and concerns being raised and shared with us - so that we can try to do something about them. We would welcome the opportunity to have a discussion with you also, if you would like to do this please state in your feedback and we will get in touch. SHP’s services can be accessed by telephone, online or in person at one of our surgery sites. For medical advice or treatment, patients can call us on 0121 705 1105 or visit one of our surgery sites, or for non-urgent advice or treatment, visit our website – www.solihullhealthcarepartnership.nhs.uk. You can also submit an online consultation form via our website for administrative queries and acute illnesses (an illness with recent onset, usually of short duration and not considered a long term condition such as a cough, cold or sore throat). This service is available between 8am and 10am, Monday to Friday. Kind regards, Patient Experience Team Solihull Healthcare Partnership