Silverlock Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 September 2022
I have had good experience for using this service. Therefore, I want to recommend other people. And I hope to develop this service.
Visited September 2022
Review titled Silverlock Medical Centre
Replied on 23 November 2022
Dear Patient Thank you for taking the time to leave your feedback. We are so pleased that you have had a good experience with us at Silverlock. We have passed your comments on to our team. Best wishes Danielle Caswell Regional Manager
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Review titled This as to be the worst Doctors surgery
Rated 1 star out of 5
by Mr Taylor - Posted on 14 July 2022
1- Can never get an appointment 2- One Month for a telephone appointment 3- Can never get your prescription right 4- transfer you to a locum Doctors who don’t know anything about you and then have to ring Doctors again for another telephone appointment Absolute shambles in there 4-
Visited July 2022
Review titled Silverlock Medical Centre
Replied on 23 November 2022
Dear Mr Taylor Thank you for taking the time to leave your feedback. We are sorry that you have had a negative experience. I am unsure why you are having to wait a month for a telephone appointment as we do have appointments made available to patients each day that are bookable from 8am. In addition our online consultations are open from 7am via our surgery app Dr iQ. With regards to Locum GPs, we do of course use Locum GPs when our usual GPs are on leave or there is a vacancy. It is of paramount importance that we employ Locum GPs to ensure continuity of service in the absence of our usual GPs. We are sorry that you did not have a positive experience with our Locum GP, however they do have full access to your medical record so there should not be any barriers to offering you the appropriate care. As you have raised a number of issues I would encourage you to speak to our Practice Manager, Aliye Aydin who will be happy to look further into these for you. Best wishes Danielle Caswell Regional Manager
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Review titled Excellent operator on answering calls 📞
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2022
I would like to appreciate the person who answered my call today to book my daughter appointments for vaccination. She made my day brighter with the energy enthusiasm and great communication behind the phone. If we have more people like her there will be no stress at all I really thank her the way she spoken to me on the phone I’m sure she does same to others too Thank you 😊
Visited June 2022
Review titled Silverlock Medical Centre
Replied on 23 November 2022
Dear Patient Thank you for taking the time to leave your feedback. We are so pleased that you had such a positive experience! We have passed your lovely comments on to our team, who are ever so pleased that they brightened your day. Please keep letting us know how we are doing. Best wishes Danielle Caswell Regional Manager
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Review titled Great Dr C platt
Rated 5 stars out of 5
by ismail - Posted on 27 May 2022
Excellent Dr platt First class treatment Thanks very careing and listening and very helpfull and understanding Thanks
Visited May 2022
Review titled Silverlock Medical Centre
Replied on 23 November 2022
Dear Ismail Thank you so much for taking the time to leave a review. We are so pleased that you had first class treatment from Dr Christopher Platt. We have passed your very kind words onto Dr Platt and the rest of the team. Please continue to let us know how we are doing! Best wishes Danielle Caswell Regional Manager