Silverdale Practice
4 Silverdale Road, Burgess Hill, West Sussex, RH15 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to see a Doctor or speak to a person
Rated 1 star out of 5
by Helen Thomas - Posted on 13 December 2023
The telephone line opens at 8.30 but often states that no-one is available to talk so you should go through E-consult. E-consult is "open from 8.30 to 2pm" but actually stops working much earlier. If you use E-consult you may still need to call because they reply by text message but you can't respond by text message. In which case you are back to trying to catch them on the phone which their phone line often doesn't allow you to do. I have a physical ailment which should be shown to a doctor and was not given an appointment but just texted "you haven't provided enough information on E-consult" without specifics of what to provide, if I am able to provide it as I am not a doctor, or how to provide it seeing as I was not given an appointment to see someone face to face, can't reply to the text, and the phone lines are out. It is just after 12pm and the phone lines have been shut off and now hang up on you due to hitting clinical capacity, and econsult is also shut. I have also been issued a prescription for something I don't have for which I have not symptoms which will now be wasted as I have no avenue to tell anyone I do not require it. The whole system is an absolute shambles. It simply does not work.
Visited December 2023
Silverdale Practice has not yet replied.
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Review titled Left without any option to get prescribed medication
Rated 1 star out of 5
by jon-paul cameron - Posted on 15 December 2023
I have been diagnosed with Gout for several years now but recently, due to a break in my medication, I have lost the repeat prescription with Silverdale or NHS. Having spoken to the practice I was told by another doctor, not my Dr, that I would need a blood test to confirm continued medication - when I booked this, Silverdale then cancelled due to staff illness without rebooking. And now when I call the practice, they are experiencing "maximum number of calls / meetings with doctors and staff so are unable to accept further dialogue." I am left with n-oone to speak to, no means to contact my doctor and I am now running low on both sets of meds I need to treat my condition. What am I expected to do? There is no guidance and this is appalling behaviour by the practice in their treatment of a patient on their books.
Visited November 2023
Silverdale Practice has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Fiona Moss - Posted on 23 November 2023
Rang for an appointment, great that offered same day but was attending funeral at time offered. Told that appointments had to be allocated in order and therefor couldn’t have anything later in day. Told that I should Only ring for an appointment on days when not doing anything else!! Bonkers and extremely unhelpful
Visited November 2023
Silverdale Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Mrs B - Posted on 17 November 2023
In a difficult environment, I feel it is important to highlight my experiences as a patient at Silverdale over the past 10 years which have been very positive. It is clear that things have changed over recent years and that we are currently in the midst of very difficult and frustrating time for both patients and staff re the NHS. However, I have always been given an appointment at Silverdale if I have needed one, and I have had all necessary referrals and treatments required. The phone situation can be frustrating but I have always got through eventually. There is a particularly kind, helpful and thoroughly lovely receptionist that I have spoken to more than once and a doctor who has followed up telephone consults with further pertinent information, by text, on more than one occasion. There has been the odd time that something hasn’t been quite right but, overwhelmingly, our (my family’s) experiences at Silverdale are very positive and I highly recommend them as a surgery.
Visited November 2023
Silverdale Practice has not yet replied.