Silsden & Steeton Medical Practice
Silsden Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking expeirence
Rated 1 star out of 5
by Natasha barron - Posted on 19 June 2023
According to this practice modality is working....yeh its working becauae those in need cant get a appointment ended up at and e getting refferred to surgical team this weekemd used the online form offered me a call back.the following week i spoke to a dr a month privious who told me i was taking my medication wrong ...incorrext spoke to specialist not only was i taking it correct she prescribed me 12 weeks of medication i did not need also very rude now trying to get daily dressings which is a struggle when you cant get threw to the practice
Visited June 2023
Review titled Silsden & Steeton Medical Practice
Replied on 29 June 2023
Dear Natasha Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
A virtual doctor’s surgery…. Unable to access an appointment via a human being. Only appointments made via the online service will be replied to in an “appropriate time scale” If your medical need’s don’t fit any of the drop-down boxes online ……you are screwed ! Where are the doctors, where are the medical centre staff…. ? I don’t want a text message diagnosis!
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 05 May 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with our services. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 26 May 2023
If by any chance you can’t access the internet or what you need to speak to them about isn’t available online you are waiting over an hour on the phone to get through even a small amount of callers before you.
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 02 June 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Kind regards Patient Experience Team
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Review titled Caring and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2023
Always met with kindness and professionalism. Each member of staff is pleasant and helpful. The new system works well having used it today for the first time.
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 02 June 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Kindness goes a long way
Rated 4 stars out of 5
by Ruth Barker - Posted on 03 May 2023
I think the staff at this practice are doing their very best. Unfortunately, not everybody sees that and complains a bucketful about the service. I have had nothing but positive experiences in the 15 years I have been with silsden doctors. I know its hard to be patient and polite if you are poorly, but please be kind to the receptionists, nurses, doctors, pharmacists etc because they are all working towards the same goal... to help you. Show a little patience and understanding and thank them for their help. It's important we are kind to each other. Thank you Silsden Medical Centre for looking after us. Your staff are amazing.
Visited May 2023
Review titled Silsden & Steeton Medical Practice
Replied on 05 May 2023
Dear Ruth Barker Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team