Sidcup Medical Centre - Crook Log (Branch) - Ratings and reviews
Reviews
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Review titled Quick, efficient and friendly service
Rated 5 stars out of 5
by John - Posted on 21 September 2023
I contacted the surgery on advice of cardiac nurse as I was feeling unwell and received a triage callback quickly on the same day, and then a appointment with a doctor who promptly organised blood and urine tests. Everyone was very helpful, service was great, and I’m getting the treatment that I need as a result. Thank you.
Visited September 2023
Review titled Sidcup Medical Centre - Crook Log (Branch)
Replied on 06 November 2023
Thank you very much for taking the time to provide us with your feedback. This will be shared with our practice team. Thank you. Kind regards Tina Khanna Chief Operating Officer
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Review titled Can’t ever contact them let alone get a good enough service
Rated 1 star out of 5
by Philippa - Posted on 20 September 2023
Been on hold for over 2 hrs (not unusual) and never get to talk to anyone. Failing marching into the reception physically you can’t talk to anyone. Prescriptions was an issue last time. Couldn’t get them, got the wrong ones and the sent to the wrong chemists. Really really poor service. I’m a capable, connected, able person and I can’t get the services I need. What on earth people with any barriers do is beyond me. They must just go without the care and services they should and need to be receiving.
Visited September 2023
Review titled Sidcup Medical Centre - Crook Log (Branch)
Replied on 06 November 2023
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the care received from the practice. However, we are unable to look into your concerns as you have posted anonymously. Please contact me via sidcupmedical@nhs.net so that I can look into this further. Thank you Tina Khanna Chief Operating Officer
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Review titled Can not contact surgeryby phone
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I needed to speak to someone on reception but no one answers the phone. I held on for nearly an hour before giving up. It was the same the following day. You should able to contact the surgery by phone.
Visited February 2023
Review titled Sidcup Medical Centre - Crook Log (Branch)
Replied on 08 March 2023
Thank you for your feedback, we are sorry to hear that you are unsatisfied with the time taken to answer your call. We are experiencing high call volumes and our staff are working hard to answer the calls as quickly as possible. However, we are unable to look into your concerns as you have posted anonymously. Please can you contact our Practice Manager, Louise Wright via sidcupmedical@nhs.net so that we can look into this further. Thank you. Tina Khanna Chief Operating Officer
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Review titled Awful
Rated 1 star out of 5
by Kelly Holmes - Posted on 04 March 2023
I had booked an appointment for my mum via a message from the surgery with a link attached. I went with the confirmation on the day of the appointment, to be told there is no appointment I showed the receptionist my confirmation (which she didn't look at). She said there is no doctors appointments would you like to see a nurse. Not only did she not apologise for the surgery's mistake but she had no empathy skills what so ever. I clearly did not want to see a nurse I had booked an appointment for a doctor and also taken the afternoon off of work to get my mum there. The receptionist then called her manager who said there would have been a text with that message saying to confirm press y. This wasn't the case and i felt like I was being palmed off. I told receptionist I could speak with her manager she declined. Eventually a doctor agreed to see us at the end of her surgery which I would like to point out that as she was in a rush wasn't the consultation I was expecting for my mum. Also we were made to feel she was doing us a favour for seeing us even though it was the surgery's mistake. Also as she was in such a rush she printed us off a urine test form instead of a blood test form, awful service!
Visited February 2023
Review titled Sidcup Medical Centre - Crook Log (Branch)
Replied on 08 March 2023
Thank you for your feedback, we are sorry to hear that you are unsatisfied with the time taken to answer your call. We are experiencing high call volumes and our staff are working hard to answer the calls as quickly as possible. We apologise for any inconvenience caused. Thank you. Tina Khanna Chief Operating Officer
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Review titled Absolutely awful service
Rated 2 stars out of 5
by Anonymous - Posted on 27 July 2022
Your Review: I was running late for my appointment and tried to call the surgery to notify but it is imposible to get thru. When I arriver 13minutes late I appologised and explained my situation. I showed that I tried to call 8 times and been informed by receptionist that her phone doesnt work anyway. the receptionist was very rude. Told me that i have to rebook the appointment. I explained that I was waiting 2 weeks for this appointment and I am late due to train delay. I took half a day of work, and I was late by no more than 13 minutes and I was refused appointment. I never experienced such a rude service and absolute lack of empathy.
Visited July 2022
Review titled Sidcup Medical Centre - Crook Log (Branch)
Replied on 29 July 2022
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the care received from the practice. However, we are unable to look into your concerns as you have posted anonymously. Please contact Louise Wright, Practice Manager via sidcupmedical@nhs.net so that we can look into this further. Thank you Tina Khanna Chief Operating Officer