Sidcup Medical Centre - Burnt Oak Lane (Branch) - Ratings and reviews
Reviews
-
Review titled Is It Really This Bad !?!!
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2023
Luckily its been a while since I've needed a Dr, but got a text about an appointment I have no knowledge of & that I can't make. So phone call ... waiting an hour on hold ... Plus I'm not even being sent to my own surgery or the one in the same practice over the road! Why make me travel farther than necessary?
Visited February 2023
Review titled Sidcup Medical Centre - Burnt Oak Lane (Branch)
Replied on 08 March 2023
Thank you for your feedback, we are sorry to hear that you are unsatisfied with the time taken to answer your call. We are experiencing high call volumes and our staff are working hard to answer the calls as quickly as possible. However, we are unable to look into your concerns as you have posted anonymously. Please can you contact our Practice Manager, Louise Wright via sidcupmedical@nhs.net so that we can look into this further. Thank you Tina Khanna Chief Operating Officer
-
Review titled Shockingly bad
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
Absolutely terrible group of surgeries. They never have appointments, don't answer the phones, take up to 2 days to reply to e-consults which always result in gp calling back and saying you need to go to urgent care as we have no appointments for next 3 days ! This has been going on for months
Visited November 2022
Review titled Sidcup Medical Centre - Burnt Oak Lane (Branch)
Replied on 08 March 2023
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by the practice. However, we are unable to look into your concerns as you have posted anonymously. Please can you contact our Practice Manager, Louise Wright via sidcupmedical@nhs.net so that we can look into this further. Thank you Tina Khanna Chief Operating Officer
-
Review titled Excellent service
Rated 5 stars out of 5
by Rita Parker - Posted on 11 October 2022
Having completed an Econsult yesterday morning I was advised to phone my GP surgery. Within 2 hours I was given an appointment to see a doctor that afternoon and prescribed medication. Excellent response. Well done Sidcup Medical Centre.
Visited October 2022
Review titled Sidcup Medical Centre - Burnt Oak Lane (Branch)
Replied on 19 October 2022
Thank you very much for your feedback, we appreciate your comments. Kind Regards Tina Khanna Chief Operating Officer