Shrub End Surgery - Ratings and reviews
Reviews
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Review titled Great quality of service
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
I moved to this surgery last year. I have nothing but praise. Access to medical help is very good. Doctors and nurses are caring and understanding. Admin staff are friendly and helpful. What more could you want from your GP?
Visited January 2023
Review titled Shrub End Surgery
Replied on 06 March 2023
Thank you for your feed back this will be past onto the teams. We appreciate that you have taken the time to send a review
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Review titled Great information
Rated 5 stars out of 5
by Audrey Haggis - Posted on 10 November 2022
I telephoned the Surgery following a hitch with my elderly Mother's prescription. The Receptionist was so helpful and went over and above in her explanation of the re-ordering process. She was patient and understanding throughout the conversation and offered more support if necessary
Visited November 2022
Review titled Shrub End Surgery
Replied on 06 March 2023
Thank you for your feedback this has been sent onto the team. We are grateful for taking the time to add a review these are much appreciated
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Review titled Fantastic service
Rated 5 stars out of 5
by L. Richards - Posted on 09 October 2022
Always great service from reception, nurses and Dr's. Can't fault this practice. When you hear the horror stories from other people about the practices they are registered with. Keep up the good work, you are all appreciated.
Visited October 2022
Review titled Shrub End Surgery
Replied on 10 October 2022
Good morning Thank you for your comments these will be passed onto the all the staff at Shrub End Surgery.
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Review titled Saved the day
Rated 5 stars out of 5
by Kerrie Anderson - Posted on 25 August 2022
My bipolar medication was unavailable at any pharmacy and the reception staff at my surgery were amazing. They organised a different brand of the same medication to be prescribed and got it signed off by the dr super quick. They really took the pressure off and put my mind at ease at a time when my stress was at its highest. I can not thank them enough. What an amazing team.
Visited August 2022
Review titled Shrub End Surgery
Replied on 04 October 2022
Dear Patient Thank you for your feed back all comments will be passed onto all the staff at Shrub End Surgery
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Review titled Great Receptionist
Rated 5 stars out of 5
by FRANKA FARTHING - Posted on 23 August 2022
I visited the surgery today and wanted to compliment the Receptionist on duty. I sat waiting, I heard her continually attend to rude, arrogant patients and she maintained a calm, professional manner. She was amazing and I just wanted to say "thank you " she is very much appreciated.
Visited August 2022
Review titled Shrub End Surgery
Replied on 04 October 2022
Dear Patient Thank you for your feed back all comments will be passed onto all the staff at Shrub End Surgery
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
I have visited Shrub End surgery after experiencing some rather unpleasant symptoms that were and still are a major health concern. I found that from the receptionist to all the medical staff, and i am talking all the medical staff: nurse practitioner, doctor on duty etc had all been defensive and rude, unhelpful and borderline aggressive when trying to ask questions. I was patronized at this surgery, i was spoken to like a low life human, even when i mentioned it to another doctor about being treated appalling, the listening skills were nil and void and the brief mention of my bad experience with their staff was brushed under the carpet, not acknowledged in the slightest. We are talking about someone's health here, i was trying to find a way of getting medication prescriptions sorted and all i got was dismissiveness and rude, defensive behavior. If this is how people whom are meant to be in charge of my health are treating the people needing help its disgraceful, absolutely disgraceful. I genuinely wished i had never been moved over to this surgery. I do have to mention that through all of this i have not once been rude or swore at any of the people i have spoken to. I was polite and reasonable even though it takes 5 to 7 business days to even answer a phone call.
Visited August 2022
Review titled Shrub End Surgery
Replied on 23 September 2022
We are sorry that you have aired your concerns on a website in relation to treatment posted anonymously. The surgery does have a procedure for complaints so that they can be investigated appropriately.
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Review titled Difficult
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2022
Regularly when i phone the practice the reception staff are quite unhelpful and bordeline rude. I'm a polite person in general life, have taken notice of the signs regarding unacceptable treatment of surgery staff, and realise the job can be tough. But when it feels like fighting a dragon to get some actual help or answers to simple questions, for anyone and especially those anxious about visiting a doctor, it is made nigh on impossible. However, one reception staff member i recognise the voice of is actually helpful, polite and really seems to care. One doctor i visited with a difficult and embarassing complaint disregarded a suggestion of a possible cause immediately and went down a different (time and resource consuming) route. It turned out to be what i suggested in the end, very simple and easily sorted and in actual fact the treatment has solved several other seemingly unrelated issues i was having. Very poor diagnosis and listenning skills there. I am now looking for a new practice to join after over a decade here.
Visited May 2022
Review titled Shrub End Surgery
Replied on 09 August 2022
Good afternoon We are sorry that you have added a comment posted anonymously, as we have no way to reply to your complaint. If you wish to take this further then please contact the surgery Kind regards Operations Manager