SHOREDITCH PARK SURGERY - Ratings and reviews
Reviews
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Review titled Was not taken seriously!
Rated 2 stars out of 5
by Salma Begum - Posted on 13 March 2024
I brought my 18month baby on 12/03/2024 to see the doctor as she was suffering from a croup cough, I explained the duration of the cough and how it has been affecting her and how she was struggling to breath at night. The doctor examined her and said everything seems fine other than her temperature being a little high- to keep topping her up with calpol and if she remains the same to bring her in the next few days. As she wasn’t coughing at the time the croup cough issue got ignored. That night, my child again was making grunting noises and her tummy was sucking under their ribcage when she was breathing. She couldn’t sleep, she suffered, the next morning I called the surgery and got seen by a lovely lady doctor , she confirmed my child had a croup cough and provided a one off steroid, she also stated there was nothing in the record showing i have previously come in for my child croup- that tells me the previous doctor made no record of it and I had to drag my sick child out two day in a row to get her the right medication!
Visited March 2024
Review titled SHOREDITCH PARK SURGERY
Replied on 14 March 2024
Dear Salma Begum, my name is Annette Galvin and I am the practice manager at Shoreditch Park Surgery. I am very sorry to hear that you do not feel that you was taken seriously when you attended the practice with your child. I have been unable to trace your name on our records and therefore have been unable to see the detail of the appointments. If you would like to discuss this with me, please do not hesitate to contact me on 020 7739 8525. With best wishes Annette
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Review titled Awful one off experience
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
this is the first time I have ever encountered such issues with the nhs services, but it’s such a serious matter that I feel like I need to make sure this gets addressed so it will not happen again not only to myself but others. to give some background information, my health history involves high blood pressure and other heart condition, which I have been monitored by the nhs for the past years. So fast forward to the 13th February 2024, I had booked myself an appointment at my local gp, firstly because I had been monitoring my high blood pressure level as advised by the gp and told to come back after 3 months, and secondly because I was having a strange sensation on my palm and I wanted to have that also checked. my appointment was at 9am, I got to the gp at 8:55. dr called me into the room at 9:04. as I started to explained the reason I was there, he immediately cut me off by saying “next”, I proceeded to my next concern and that’s when things got out of hand, he cut me off again saying “he only has 2 minutes, I need to be quick”. at this point, I realized this gentleman was not concerned with his patient in front of him so I walked myself out of there and headed to reception to voice my concerns. I’m appalled by this service, not only was the dr completely dismissal of the situation, he didn’t also care to think his actions at the point have consequences. I had this appointment booked at a time to ensure I would finish there and go to work, but after this encounter I had to go home to try and calm myself, I was very agitated by this. this is a very serious matter and can’t be taken lightly, we seek NHS services to make us feel better and not get us worst.
Visited February 2024
Review titled SHOREDITCH PARK SURGERY
Replied on 01 March 2024
My name is Annette Galvin and I am the Practice Manager at Shoreditch Park Surgery. I am very sorry to hear that have had a negative experience with one of our Drs. I respect that you have chosen to send your comment anonymously but I am unable to look into this further as I do not have any information to work with. I would be very happy to discuss this with you if you would like to. I can be contacted on 020 7739 8525. Once again, please accept my apologies for any upset caused. With best wishes - Annette
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Review titled Hands down the best practice I’ve ever used
Rated 5 stars out of 5
by Farhad Cooper - Posted on 29 January 2024
The team are always brilliant and courteous and so friendly. Today I had a blood test and the phlebotomist was wonderful. When I call someone picks up promptly. When we fill out an e consult we are are contacted within hours not days and days. And everybody takes great pride in their excellent service here. So rare. Can’t stress how much of a difference it makes to us patients. Thank you so much.
Visited January 2024
Review titled SHOREDITCH PARK SURGERY
Replied on 31 January 2024
Dear Dr Cooper, thank you so much for taking the time to leave us a review and for your very kind words. I will share it with the whole team who I know will be delighted. With best wishes Annette Galvin, Practice Manager
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Review titled Great practice but one big miss
Rated 4 stars out of 5
by Paul B - Posted on 03 January 2024
My experience has been predominantly positive, thanks to a highly responsive team, encompassing both the Reception staff and doctors. I extend a heartfelt thanks to the second GP who took my case seriously and expediently referred me to a consultant at Homerton Hospital on the same day, recognizing the urgency of my situation. However, I must express a concern: a week prior, the first GP I saw had declined my request for a blood test, simply because I appeared to be a ‘young, fit guy’. This delay in obtaining the correct diagnosis exacerbated my condition, resulting in an eight-day hospital stay over Christmas for treatment that could have been administered orally at home had it been diagnosed sooner. This situation nearly led to severe complications. I urge a more cautious approach in the future, rather than assuming the most common issue. Nonetheless, I am grateful to the GP who subsequently took charge and promptly directed me to the appropriate specialist. All the best for the future!
Visited December 2023
Review titled SHOREDITCH PARK SURGERY
Replied on 29 January 2024
Dear Patient, thank you for taking the time to leave a review. I am sorry to hear that it wasn't altogether a positive experience for you. I would be happy to discuss all aspects f your comments with you if you would like to contact me on 020 7739 8525. With best wishes Annette Galvin, Practice Manager
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Review titled Wonderful
Rated 5 stars out of 5
by Roger Walton - Posted on 31 July 2023
I had an asthma review with the nurses last week and wanted to express my gratitude and compliments to the staff. I was treated with dignity and respect with no rush. I learned some significant strategies and techniques that have helped immediately. I've lived in several parts of London and around England and can say that Shoreditch Park Surgery is one of the best I've experienced. Thank you so much.
Visited July 2023
Review titled SHOREDITCH PARK SURGERY
Replied on 31 July 2023
Good morning Mr Walton, thank you so much for taking the time to leave a review. I will be sure to pass your positive comments onto the nursing team. Thank you again Best wishes Annette Galvin - Practice Manager
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Review titled Can’t get an appointment for 4 weeks
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2023
The surgery has only one physio, who works 1-2 days a week and the appointments are very limited. Trying to book the visit for 4 weeks and it’s impossible to get in! My job is very physical and my shoulder and back were painful with no help from GP! The doctor sent me to receptionist to book the physio appointment and I am trying now to book it for a month, meanwhile I am in pain non-stop. Asked to put me on cancellation list or awaiting list and they said “no”, just said “keep trying to call us later in a week again”. Can we improve this service in some ways? Thank you
Visited February 2023
Review titled SHOREDITCH PARK SURGERY
Replied on 03 March 2023
Thank for taking the time to leave a comment. We are very sorry that you have not been able to an appointment with the physio team. This is a service that is provided as part of our Primary Care Network and is shared between 5 practices. I will obviously feed this back to the wider team. In the mean time if you would like to have a conversation with me, please do not hesitate to contact me. My name is Annette Galvin and I am the Practice Manager, my contact number is 020 7739 8525 and my usual working days are Monday - Friday. With best wishes
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Review titled They can't find my exam results for almost a month
Rated 2 stars out of 5
by Vinicius - Posted on 16 December 2022
I've visited the GP in 28/11/2022 due to a consistent bloated, gassy bowel, and with frequent diarrhea. The doctor asked for a poop sample to run tests as it could be a virus, bacteria or IBS. I've delivered the sample on the 30/11 and were asked to call next Monday (5/12) to hear the results and next steps. Now it's the 16/12 and they haven't found any test results. Nor given my any updates. And only ask to call the day after. Finally, the only time available to discuss this to a doctor is the time I'm working (from 8am to 12pm), with no flexibility whatsoever or some different time in any day of the week. Looks like they've lost my sample but, really, does it need two weeks to find this out?! Not a friendly or helpful service.
Visited November 2022
Review titled SHOREDITCH PARK SURGERY
Replied on 03 March 2023
Thank you for taking the time to leave feedback. Please accept my apologies for the slow response. We are disappointed that you have not had a positive experience. In this situation it would have been good if we could have had a conversation as I am sure that I would have been able to help. Although to speak to a Dr you have to call before midday, I obviously take calls outside of theses times and would be happy to speak to you. My name is Annette Galvin and I am the practice manager. My usual work days are Monday - Friday. With best wishes
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Review titled The very best GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
My husband and I are extremely fortunate to be registered at Shoreditch Park Surgery. Everybody there cares for their patients and their professionalism is exemplary. Nothing is too much trouble, they are efficient and very hard working. They are a five star practice.
Visited October 2022
Review titled SHOREDITCH PARK SURGERY
Replied on 12 October 2022
Thank you very much for taking the time to write such a positive review. I will share it with the whole team, I know it will make their day. We work hard to provide/maintain a high level of care and feel very grateful for your acknowledgement. With best wishes Annette Galvin Practice Manager
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Review titled Great place to be registered
Rated 5 stars out of 5
by William A Butler - Posted on 22 September 2022
I have been fortunate enough to have been registered at this practice for 25 years, there is nothing negative I can write about Shoreditch Surgery.
Visited July 2022
Review titled SHOREDITCH PARK SURGERY
Replied on 12 October 2022
Thank you very much for leaving such positive feedback about the practice. I will share your kind words with the whole team. We hope to be your GP surgery for many many years to come. With best wishes Annette Galvin Practice Manager