Shore Medical - Ratings and reviews
Reviews
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Review titled I would not recommend this practice
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
After being sick and unable to keep any food or drink for 4 days and completing a e-consult form as is the only way to get an appointment it still took 2 more days for them to contact me and gave me an appointment for more than 25 days later.I had to go to A&E and when I raised a complaint they had the audacity to tell me that I was lucky as I. Other surgeries people wait 6 weeks for an appointment.Then they refused to do some blood test that were ordered by the hospital as a follow up,as some of my pancreatic levels were high.I never had a problem before but since Covid this surgery went downhill.
Visited June 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient, Thank you for posting a review of our services. I am sorry that you had a poor service when trying to access care urgently via our e-consult form in June 2023. To help us investigate what happened, please would you contact us via our feedback page: https://shoremedical.co.uk/contact-us/feedback-form/ Anne Holburn Deputy Manager
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Review titled Quick response
Rated 5 stars out of 5
by Samantha Taylor - Posted on 30 May 2023
Really delighted to use Klinik - online service to request a doctor call back. Submitted at 12.30 - call back same afternoon! Really great service - saves trying to get an appointment and wasting surgery time too!
Visited May 2023
Review titled Shore Medical
Replied on 06 June 2023
Thank you so much for taking the time to leave us with your review which we really appreciate. I am so glad to hear you managed to receive a call the same day and had such a positive experience using Klinik. Kind regards Jennifer, Deputy Practice Manager
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Review titled Does not Communicate
Rated 2 stars out of 5
by Anonymous - Posted on 25 May 2023
Repeat inhalers requested online - not issued or contacted to say why. Had to call the surgery twice to get it sorted - prescription team really unhelpful and still delayed issuing medication.
Visited May 2023
Review titled Shore Medical
Replied on 07 July 2023
Thank you for taking the time to leave us with your review. I am sorry to hear you encountered such problems with your prescription. In order to look into this please can you contact us on 01202 741370 so we can obtain further information. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Delay in results
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2023
I was not forwarded my blood results even though I chased them by calling the practice 4 times. It’s was flagged up as a priority for patient services to email them to me but it was not sent at all
Visited May 2023
Review titled Shore Medical
Replied on 24 May 2023
Thank you for taking the time to leave us with your review. In order to look into this please contact us and provide a bit more information. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Val Cramond - Posted on 23 February 2023
Suffered an injury while on holiday necessitating need for further action. Used online service and was contacted while abroad with an appointment as soon as I returned. Was seen promptly with urgent X-ray arranged. Just before holiday had needed antibiotics and again my online request actioned the same day. Have always had excellent service from this practice.
Visited February 2023
Review titled Shore Medical
Replied on 24 February 2023
Thank you for taking the time to leave us with your lovely feedback which is greatly appreciated. We are so happy to hear that you received care so promptly and will share this feedback with the team. Thank you again, kind regards, Jennifer, Patient Services Deputy Manager
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Review titled Great practice
Rated 5 stars out of 5
by Steph - Posted on 07 February 2023
The surgery is always welcoming. When I have filled in a e consult form, they are always very quick to call and sort an appointment or the Drs are quick to try and help sort whatever the problem may be. We normally have to go for my child and I know we can trust the service. A very good practice.
Visited February 2023
Review titled Shore Medical
Replied on 08 February 2023
Thank you for taking the time to leave us with your very kind review. Very glad to hear you had a positive experience with our online system and the care received by our team of doctors. The team will be thrilled to hear this. Thank you again, Jennifer, Patient Services Deputy Manager
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Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
A very positive experience at the practise. I found the practise welcoming, I was seen on time and the people were very professional and caring.
Visited February 2023
Review titled Shore Medical
Replied on 18 April 2023
Thank you for taking the time to leave us with your very kind feedback which is much appreciated. The team will be delighted to hear this. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
I moved to this practice a few years ago and have nothing but praise for the staff I have seen there .. pleasant, polite and with a sense of humour which can make sensitive visits less stressful .. I have been offered fast appointments when I needed one and those appointments have been on time .. thank you :-)
Visited January 2023
Review titled Shore Medical
Replied on 19 January 2023
Thank you for your kind feedback which we are delighted to receive. Everyone tries their very best and we try to make all appointment as stress free as possible ensuring our patients feel safe and relaxed. We are also very pleased to hear your appointments have been on time. Kind regards Thank you again. Jennifer Deputy Patient Services Manager
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Review titled Fast appointment
Rated 5 stars out of 5
by matthew ely - Posted on 17 January 2023
Having filled the online consultation form in I received a call within 30mins and an appointment within an hour Whilst there are many and I am sure genuine reports of appointment delays this certainly wasn’t my experience Took time to listen and assess my needs
Visited January 2023
Review titled Shore Medical
Replied on 19 January 2023
Thank you so much for your lovely feedback which we are so happy receive. We are delighted to hear you received care and attention so quickly. The team work very hard so that our patients are treated as soon as possible. Thank you again. Kind regards Jennifer Deputy Patient Services Manager
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Review titled Long Term Condition
Rated 3 stars out of 5
by Anonymous - Posted on 18 January 2023
Turned up in good time for appointment only to be told the appointment booked on linewas not confirmed so it appears to be my fault the ststem is useless and I should be able to speak tp a human. When I tried to ring earlier to confiirm there was a message not to ring unless absolutely necessary.Waste of time.
Visited January 2023
Review titled Shore Medical
Replied on 19 January 2023
Thank you for your feedback. In order to look into this please can you either call us on 01202 741370 or email us via admin.parkstone@nhs.net Thank you. Jennifer Deputy Patient Services Manager