Sherwood Rise Medical Centre - Ratings and reviews
Reviews
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Review titled Used to be great now a disaster
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
This gp practice used to be the best going at a time, Unfortunately now they don't even answer the phone i was sitting in the surgery when i tried calling they were talking and laughing and yet the phone line was saying we are very busy we will try our best to answer, the current requirements of standards have dropped by 90% me and my family member tried calling and 20mins gone still no answer. There should be a major review of this gp practice as this is very bed its one of the reasons why people hate surgeries its not that theyre busy its that they say they busy and yet doing nothing and not answering phone calls most of the doctors are always on holiday i mean how many holidays are you entitled to if every other week the doctors are on holiday and only one doctor running the surgery. It seems so ridiculous i call for a review but i dont know who will take this seriously
Visited July 2023
Review titled Sherwood Rise Medical Centre
Replied on 12 August 2023
Dear Patient Thank-you for your feedback, i only wish you had left your name so we could speak more in detail of the comments above. We take all feedback very seriously and the comments above we would like to discuss further with you. We can confirm that when our regular GP's are on annual leave, we always have the same cover to backfill as to be able to offer the same amount of appointments. There are always a lot of staff in reception area but not all of these are receptionist or take calls it may well be that there were staff talking and laughing in reception area but not necessarily that they are receptionist who are managing the phone lines, we can confirm we have recently had more phone lines installed to try and manage the call demand more efficiently. If you would to discuss your concerns in more detail please don't hesitate to contact the practice, we would be happy to show you our new phone call monitoring system, which shows all calls in the queuing, positions and the average length of call waiting time, which always differs depending on the time of the day. Best wishes Sherwood Rise Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Russell Gregory - Posted on 16 March 2023
The reception team were really helpful when I fractured 2 ribs. Gave me a lot of advice and sorted my prescriptions and sick note out for me. Very professional
Visited March 2023
Review titled Sherwood Rise Medical Centre
Replied on 16 March 2023
Thank-you Mr Gregory for the lovely comments and thank-you for taking the time to give us the feedback. Hope you are feeling much better now. Best wishes Sherwood Rise Reception Team.
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Review titled Amazing practice
Rated 5 stars out of 5
by Tracey B - Posted on 20 October 2022
I cannot thank the sherwood rise medical centre enough for going above and beyond for me recently - in particular the reception team and the secretary. I can’t fault their outstanding service and how they have dealt with me as a patient. Would highly recommend to my friends and family as a great practice.
Visited October 2022
Review titled Sherwood Rise Medical Centre
Replied on 04 December 2022
Dear Tracey Thank-you for the feedback, this is such lovely and positive feedback, your feedback is highly valued by the team over at Sherwood Rise. Thank-you Kind regards Sherwood Rise Medical Centre
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Review titled Very swift and honest secretary
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
I’ve not had the greatest of experiences at this surgery over my time of being a patient here for 25+ years. However, I feel as though over time the management alongside their amazing secretary are working towards where an ideal surgery would be regarded. The medical practice is convenient for the surrounding areas and provides ample services for an individuals needs. I have experienced and felt improvements recently which led me to write this somewhat positive review. I feel like the fact the important individuals have realised where we were lacking as a surgery is a giant leap towards making the best of what the NHS can offer in this area!. P.s we have the best doctors secretary in Nottingham
Visited August 2022
Review titled Sherwood Rise Medical Centre
Replied on 04 December 2022
Dear Patient Thank-you for taking the time to give us this lovely feedback, we are pleased you feel the practice is improving. We try every day to offer the best service we possibly can. I shall gladly pass on your feedback to the whole team and thank-you again for the feedback. Kind regards Sherwood Rise Medical Centre