Sherburn Surgery - Ratings and reviews
Reviews
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Review titled Excellent GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2022
Extremely efficient, easy to get appointments. Very caring Dr , quick referral for further tests . Have never had cause to complain about anything at this surgery.
Visited July 2022
Review titled Sherburn Surgery
Replied on 22 August 2022
Dear patient, Thank you for taking the time to provide such positive feedback, I will pass it on to the rest of the team who will appreciate your kind words. Many thanks, Sally Skelton, Practice Manager
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Review titled Extremely Poor Dispensary for Patients Prescriptions
Rated 1 star out of 5
by Mr Karl Norton - Posted on 23 July 2022
Having had a heart attack I was prescribed Ramipril (as well as other medicines). I have been advised to change this to Entresto, which is only to be started a prescribed days after stopping Ramipril. I called the dispensary to advise this and to ask if I could stop the Ramipril now given the leadtime to getting hold of Entresto. I was informed that the dispensary would have it in for me the following day. I therefore stopped Ramipril and called into the surgery two days later (this was Friday afternoon) to collect my prescription only to be informed it wasn't there and to try again on Monday!!! This is a key medicine to help my recovery and so that would not have worked! I told them that the situation was not acceptable and asked that they seek advice from a doctor. The dispensary employee came back and inform me that there was nothing she could do about it and I should go elsewhere (she was quite rude and given the circumstances did not care about how I was going to get my medication). Luckily my heart nurse (a fab lady) sorted out a prescription 13 miles away). This was a very upsetting and quite traumatic experience, which I would not want others to go through so be aware! This is the second time it has happened too - they simply don't care!!!, so I will pick up my paper prescription and get it elsewhere!
Visited July 2022
Review titled Sherburn Surgery
Replied on 22 August 2022
Dear Karl Norton, Thank you for your feedback. I am sorry that you have had a negative experience with the practice - I would like to be given the opportunity to review the difficulties you have experienced with our team. Would you be happy to make contact with me about this? If so you can contact me on 01944 710226 or via email sally.skelton@nhs.net. Many thanks, Sally Skelton, Practice Manager