Shelley Manor Holdenhurst Medical Centre - Ratings and reviews
Reviews
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Review titled Not helpful
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2023
Have been sent to Shelly manor for a minor consolation waited 3 week. This is the first time at the practice after beening at Holdenhurst road for over 40 years.I enquired at reception about covid/flu injection. I work as a carer in a care home the receptionist was not able to give me an appointment to have the injections and was saying that I should get the injection through work . 20 years in care I have never had my injection at work. Do not know what to do now,
Visited October 2023
Shelley Manor Holdenhurst Medical Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Kenneth James - Posted on 26 June 2023
I contacted the surgery today as my hay fever has been really bad this year to seek advice on other medication available or whether the injection that is available is suitable. Although this may sound a minor issue, it has really been getting me down this year and no interventions I had tried, and I had tried many, worked. The GP I spoke to listened to what I was saying and came up with a course of action. Thanks to both the GP who contacted me and the receptionist who took my call this morning for sorting things. I think this surgery is great.
Visited June 2023
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 27 June 2023
Good morning Mr James Thank you for taking the time to leave your very kind review. I will forward your comments onto the GP and receptionist who booked your appointment. Kind Regards Michelle Deary Operations & HR Manager
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Review titled A very good service
Rated 5 stars out of 5
by S Evans - Posted on 30 June 2023
I needed an emergency appointment and called on a Friday afternoon just on the off chance a nurse or GP could call me back. Not only was I called back within 15 minutes but the GP saw me within the hour and an urgent referral done. I was so surprised and relieved and grateful. I have been attending this GP service since I moved to Bournemouth 17 years ago, I have always had great care. Thank you very much.
Visited June 2023
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 03 July 2023
Good afternoon Ms Evans Thank you for taking the time to leave a review, as a practice we welcome all feedback. I will forward your comments to the team at our next staff meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by MRS ANN HYDE - Posted on 23 June 2023
From a very prompt start, my appt experience was excellent. Nurse practioner most professional, clear and friendly. The test was carried out without fuss, and results explained. I have always been treated with respect and care.
Visited June 2023
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 26 June 2023
Good afternoon Mrs Hyde Thank you for your very kind feedback following your recent appointment with the practice. I will forward on your comments to the nurse. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Treat older people better pls
Rated 3 stars out of 5
by N. Sentient - Posted on 05 March 2023
My elderly mother [87] was asked to attend for blood tests. On arrival was berated by the nurse because she had eaten breakfast. My mother was not informed she needed to fast for the test otherwise I’m sure she would have. In fact she was told it was a kidney function test - no mention of glucose .. Please be more kindly to your older patients. No excuse for this rude uncaring behaviour.
Visited February 2023
Shelley Manor Holdenhurst Medical Centre has not yet replied.
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Review titled Seen on day
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
Having been recommended by my dentist to see a doctor, the receptionist found an appointment the same day. The doctor assessed the situation and then a senior doctor also ran through diagnosis with me. Excellent service
Visited January 2023
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 27 January 2023
Dear Patient Thank you for your kind comments, i will feedback to the team at our next staff meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Peter Criticos - Posted on 26 January 2023
Phoned for appointment 8.50 am in the surgery at 9.50 no wait , picking up proscribed medication at pharmacy by 10.30 Can’t ask for better than that , thank you
Visited January 2023
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 27 January 2023
Dear Peter Thank you on behalf of the team for your wonderful review. We will forward your comments on at our next team meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Needs to Leverage Better Technology Systems
Rated 4 stars out of 5
by Richard - Posted on 06 January 2023
I recently enrolled in this surgery, and while the receptionist was polite and helpful, the whole process of getting me to engage with any technology platform was a disaster. I got text messages, with no warning to expect text messages, or what I should do with them when I received them. This either needs a basic explanation by the receptionist, or better still, a brochure that walks me through the steps, tells me what to expect, and how and when to use the system. Nothing! I teach people to use technology, I work almost exclusively with technology, so I am no dummy, but how you are currently handling my enrolment in your technology systems is insane, if you hope to get us to use systems before calling you. I still haven't worked out how to get online, but I will waste another hour working something out that could have been achieved in minutes with a simple tri-fold.
Visited January 2023
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 24 January 2023
Dear Richard Apologies that your registration for systmone online has not been straight forward. We do have a process in place and i apologise no discussion with you took place. Without your full name i am unable to check if you managed to successfully register for the service but if you have not please call the practice and ask for assistance from one of our IT team who will be happy to help you. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Excellent Dr
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2022
Thorough and reassuring discussion with my 16yr old regarding acne treatment options. We did not feel rushed and all questions were answered with care and knowledge.
Visited October 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear patient Thank you for your kind review following your recent visit to the practice. I will forward your comments to the team. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Great staff
Rated 5 stars out of 5
by Christelle R. - Posted on 02 November 2022
Very helpful telephone appointment with the doctor; it helped me look at my options and make a decision. I didn’t need to make the journey to the surgery. The reception staff were helpful and knowledgeable. Thanks.
Visited October 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 04 November 2022
Dear Christelle Thank you for taking the time to leave a review. We offer our patients a choice for both telephone and face to face appointments, pleased to read you found the telephone consultation useful. Kind Regards Michelle Deary Operations & HR Manager