Shay Lane Medical Centre (Kelman) - Ratings and reviews
Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Barbara - Posted on 28 February 2024
An absolutely amazing, beautiful, lovely, lady. Helpful, kind, caring, compassionate, considerate, 100% customer service. Brighten up anybody’s day. Thank you Tina
Visited January 2024
Review titled Shay Lane Medical Centre (Kelman)
Replied on 07 March 2024
Dear Barbara, thank you for your feedback. I am pleased to hear of your positive experience of the surgery and that you found our staff compassionate, considerate and provided excellent customer service to you. I will share your feedback with the team. Kind regards, Practice Manager
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Review titled Quick service, friendly GPs
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
Had a few experiences with the GP in the past few months both for my own health and my children's health. The online consultation is really efficient and I've had a quick call back the same day about the problem. All the GPs I've spoken with have been very friendly and polite and the treatment we've received as a family has been great. Thank you and keep up the good work!
Visited November 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 07 March 2024
Dear patient, Thank you for your glowing review of the surgery. I am pleased to read of your positive experiences of the surgery. The doctors at Shay Lane Medical Centre pride themselves on providing friendly, efficient and high quality of care to their patients. I will forward your kind words to them. Kind regards, Practice Manager
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
I'm always impressed by the quality of care I receive from Shay Lane (Kelman side). They are efficient, kind, and provide a high quality medical service. Well done to the entire team and thank you
Visited June 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 12 June 2023
Dear patient, Thank you for leaving such positive feedback of the surgery. The team at Shay Lane Medical Centre strive to deliver the highest standards of medical care in a friendly and caring way. I'm pleased to hear this is your experience. I will certainly pass on your comments to all the staff. Kind regards, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ushaanand - Posted on 26 June 2023
When I have seen them they are very caring and listen to ur health problem , greatfull to doctors .
Visited June 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 July 2023
Dear patient, Thank you for your kind words. The team at Shay Lane Medical Centre endeavour to provide a gold standard level of care in a friendly way. I will pass on your feedback. Kind regards, Practice Manager
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Review titled Helpful & knowledgeable
Rated 5 stars out of 5
by Jill Arthur - Posted on 22 June 2023
Had a phone call from the surgery for me to make an appointment for a diabetes check up. It was very easily arranged for me to have a telephone appointment with the diabetic nurse. Great friendly service, thank you.
Visited June 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 July 2023
Dear Ms Arthur, Thank you for leaving a positive review of the surgery. I'm glad we were able to make your contact with the surgery as convenient as possible. I'll pass on your feedback to our reception team. Kind regards, Practice Manager
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Review titled Phenomenal GP practice, especially for young children
Rated 5 stars out of 5
by AHL - Posted on 24 April 2023
I recently had the terrifying experience of bringing my young daughter to the surgery with a non-blanching rash. I cannot praise the GP highly enough for his swift examination and for striking the perfect balance between underlining the urgency at which we needed to get to A&E but also reassuring me that he felt everything would probably be ok, and to encourage me to try not to panic. He called ahead so A&E knew we were coming. He then rang A&E again and contacted me 2-3 times to check up on my daughter. Thankfully all was fine and I hope I never have to go through anything as traumatic but if I do, I hope I have these doctors by our side. Another male GP at the practice has also repeatedly delivered us exceptional service, above and beyond what I have ever known a GP:practice to deliver. From the bottom of my heart, thank you for all that you do, and did for us this past weekend; we truly value and appreciate you.
Visited April 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 25 April 2023
Dear patient, Thank you for leaving such a glowing report of the surgery. The surgery really prides itself on being a family practice, having looked after three generations of some of our families. I'm pleased to hear you have such positive experiences under our care, I will pass on your comments to the team. Kind regards, Practice Manager
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Review titled Shame
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
After telling the receptionist I was in pain I was informed the quickest the doctor could see me was 5 weeks. I’ve been with this practice and it’s forerunners all my life (77 years) it’s a great shame to be told “it’s the soonest the computer will allow it”. Five weeks is a long time when you’re in constant pain. The doctor, when I saw him, was excellent.
Visited April 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 23 May 2023
Dear patient, Thank you for leaving your feedback. I'm sorry that your recent experience of the surgery has not met your expectations. From 1st April 2023, a change in NHS England's guidance means that the surgery cannot book any appointments more than two weeks in advance. Where a patient is unable to wait for the next available appointment with a GP at Shay Lane Medical Centre, they will be directed to an NHS urgent care provider such as NHS 111, a community pharmacy, a walk in centre or A&E. I am happy to discuss your concerns should you wish to call the surgery to speak to me. Kind regards, Practice Manager
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Review titled Disappointingly gone down hill
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
The practice has recently changed the way it is operated. No longer an online system, no triage system in place. Instead call at 8.30am for same day appointment if needed. Great if that system worked. It is luck of the drawer who gets in the telephone queue first. Regardless of your need, if your a child, elderly, infection etc there are no appointments left if you were not quick enough to get a quicker position in the queue, you are told to use NHS 111, Trafford Walk in or call back tomorrow. 3 days continuous calling for a 5 year old with a raging ear infection to keep being told no more appointments left. There seems to be no prioritisation of clinical need in the system. Just luck of your place in the telephone queue. Ring NHS 111 who divert you back to your practice during working hours, rightly so. Trafford Walk in centre is a long way away for many of us leaving just A&E which just isn't appropriate care for the vast cases. Your reception staff do a great job and are just following protocols however these protocols are not working for patients. A clinician should be informed if a child is requesting an appointment, or an adult for various "urgent" matters not just turned away to source other sources. Which by the way most of us have already used other services, ie pharmacy before coming to the practice as a last point of call. Disappointing to see the system in a mess like this.
Visited March 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear patient, thank you for your feedback. I apologise the service the surgery has provided has not met your expectation on this occasion. The surgery reception team are trained to signpost patients to the most appropriate service. Many of these services are offered by the surgery, such as clinical pharmacists or musculoskeletal specialists, other services are offered under the wider umbrella of the NHS, such as NHS111 or walk in centres. The surgery constantly reviews the services and methods of patient access we offer to ensure we are offering the highest standards of patient care. I am saddened to say that your recent experience is not unique to Shay Lane Medical Centre however the surgery does offer an exceptional level of patient access when compared to the national average. If you have concerns that you do not have a walk in centre within a reasonable distance of your home, please do speak up to your local MP. Should you wish to discuss your concerns with me further, do not hesitate to contact me directly. Kind regards, Practice Manager
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Review titled Thank you!
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
I’ve just had a follow up appointment. The doctor was highly professional, thorough and actually listened to me! He arranged appropriate investigations and fed back the results in a timely fashion as well as being most reassuring in his nature. Thank you!
Visited March 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear patient, thank you for your feedback. I am pleased to hear of your positive experience of the surgery and that you found the doctor professional. We are in the fortunate position to have a healthcare assistant and phlebotomists who are able to take blood tests at the surgery, and, usually within a couple of days of your doctor's appointment so we can get your results back to you as soon as possible. I will bring up your feedback at our next practice meeting. Kind regards, Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
I am more than happy with the way I am treated by the Receptionists .The Nursing staff are also very helpful . The Doctors are very understanding and never make you feel you are wasting there time.
Visited February 2023
Review titled Shay Lane Medical Centre (Kelman)
Replied on 11 April 2023
Dear patient, thank you for your glowing review of the surgery. The surgery strives to deliver the highest standards of patient care. I am pleased to hear this is your experience. Kind regards, Practice Manager