Shawbury Medical Practice
Poynton Road, Shawbury, Shrewsbury, Shropshire, SY4 4JSContact details and opening times
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Reviews
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Review titled Concern for future of this practice
Rated 3 stars out of 5
by Anonymous - Posted on 17 September 2023
I have been trying for over three weeks to book an appointment for a due repeat injection. I have been told by a rather abrupt receptionist on several occasions that there will be no appointments with either a doctor or a nurse for the foreseeable future, due to staff sickness. I was told to find an alternative source for my injection, for which she would arrange a prescription. I rang 111, who said that is a total impositions ask me to find an alternative, as the practice's duty of care meant that if, unable to provide the injection, the practice should arrange an alternative. Most of the staff at this practice, including most receptionists, nurses, and doctors are usually very helpful. I guess every establishment has to have one who falls far short in their people skills! It does beg the question as to whether or not this practice is in imminent danger of closing down altogether. No doctors, no nurses, no appointments, and a lone receptionist taking all calls, but providing no services whatsoever. What is a practice in this situation? A shut down practice.
Visited September 2023
Review titled Shawbury Medical Practice
Replied on 22 September 2023
On behalf of Shawbury Medical Practice, may I thank you for taking the time to raise your concerns and provide us with feedback on your experience at the practice. Please be assured we take all concerns seriously, welcoming and valuing patients, carers and families giving us feedback, comments and observations on their treatment and experiences. We are sorry to hear you feel you have had a difficult experience with the practice. Please be reassured it was not the intention of the Practice to cause you any inconvenience or distress. If at all possible I would ask for your support in contacting me directly so I can take a few more details and investigate fully. I sincerely apologise that you have been given incorrect information and I would welcome the opportunity to speak with the individual involved. To address some of the points raised, we routinely have clinical appointments available within a week if not within a matter of days – nobody should be waiting for three weeks for help. We have, unfortunately recently, had one week where our nursing team was severely depleted due to staff being out sick with Covid. During that brief period we were updating callers on a daily basis, as staff returned to work and cover staff were secured to add in additional clinical capacity. Fortunately everyone is now well and back in practice. Reading your comments regarding ‘a lone Receptionist taking calls’ I feel I may have an idea of what has a happened here and would welcome the opportunity to explain directly to you. I think, unfortunately you were on the receiving end of someone else’s inappropriate agenda and I wholly and sincerely apologise for that. Please be reassured – everyone – that we are very much open and providing services across the practice. Please also be reassured that all staff, both clinical and non-clinical, at the practice, are highly dedicated professionals, working in very challenging times, to ensure patients, carers, families and our community are provided with the utmost standards in care and compassion. If you would like to contact the practice directly, with more detail, please be reassured that as soon as we receive your email / letter / call we will respond directly. I am sorry that the practice has not met your expectations in this interaction. As with any feedback received, your comments will be shared with the practice team as a way of us learning and progressing from elements that need improvement. Dr K Arkinstall Practice Manager Shawbury Medical Practice Shawbury.admin@nhs.net