Shanti Medical Centre - Ratings and reviews
Reviews
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Review titled Delayed prescription
Rated 3 stars out of 5
by Zagham - Posted on 15 April 2024
I called in the morning luckily after 15 minutes hold they give me appointment with pharmacist, He was a good guy he checked me and prescribed a medication but i went to the pharmacy after 2 hours and they said there is nothing for you then i went back to gp they end of the day will be ready then i call again to pharmacy still the same answer so i decided i will chek tomorrow i called pharmacy about 16 o clock and unfortunately the answer was same there is nothing for you i called to gp and she said let me check then he said you have to come at gp to collect the prescription so went there and finally i got my medicine so you rate it yourself how difficult to get medicine i spent 2 days there is big lack in the system should be improve,
Visited April 2024
Shanti Medical Centre has not yet replied.
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Review titled Practice leaves patient waiting for test results
Rated 1 star out of 5
by Dale Mcloughlin - Posted on 21 March 2024
Had tests done last week for Bower cancer and some other stomach tests. Had a text saying i needed to call to speak to the practice about the results. Called and was told the doctor needed to speak to me and would call this afternoon. No call by 17:30 so called to chase and was told would get a call by 18:30. had no call from the doctor. called today to be told ill have to wait until tomorrow. Explained i have anxiety and my dad has had bowel cancer and grandparents both died of bowel cancer. Told still doesn't change things will have to wait. No Empathy and i am being punished because the Dr did not call me - left waiting with pending results that i have been worried about for over a week and now told to wait longer and given attitude by phone when asking for an appoitment for my results. Absolutely awful way to treat people. Asked to complain to be told why would you want to complain what would you complain about and someone would call me but not today
Visited March 2024
Review titled Shanti Medical Centre
Replied on 10 April 2024
Dear Dale, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. On speaking with the Practice Manager and discussing your concerns further I hope this has resolved this matter for you. Jo Hill Practice Manager Shanti Medical Centre
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Review titled Much Improved Practice
Rated 5 stars out of 5
by Mukesh Singadia - Posted on 12 March 2024
I was able to get same day appointment with reception staff polite and knowledgeable. Looked up my record to see latest test results and gave me appointment. Consultation with doctor was excellent, she listened and advised me accordingly. Everything I would expect from a well run GP surgery.
Visited March 2024
Review titled Shanti Medical Centre
Replied on 10 April 2024
Dear Mukesh, Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
I am newly registered at this practice and the receptionist could not have been more helpful. She booked me an appointment for my check up
Visited March 2024
Review titled Shanti Medical Centre
Replied on 10 April 2024
Dear Patient, Thank you for your recent positive review on NHS choices. I will share with the wider team. If you would like to discuss further please contact the surgery. Kind regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Worst practice - avoid at all costs!
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
You can never get through to them, it’s as though they’ve cut the phone line because it doesn’t ever go through. On the rare occasion you get through, the receptionist is not extremely rude and dismissive. They literally make my symptoms worse and give me additional stress. I’ve been trying to book a doctors appointment for the past week and every time, I’ve been refused and just told to go to a&e. The receptionist makes up a new story every time I ring to deliberately avoid giving me a doctors appointment. They don’t know how to treat their patients or how to communicate with people. Further training on how to speak and treat patients is needed. They neglect their patients and deliberately are difficult.
Visited February 2024
Review titled Shanti Medical Centre
Replied on 08 March 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 665354 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Practice Manager, Shanti Medical Centre
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Review titled Not encouraging
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2024
I am not happy with the way the doctor attended to me, without knowing the full story of why I wish to undergo medical treatment she kept saying she’s not sure I will get the treatment which made me felt bad and short of words to use
Visited January 2024
Review titled Shanti Medical Centre
Replied on 23 January 2024
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 665354 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Practice Manager, Shanti Medical Centre
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Review titled Fantastic nurse
Rated 5 stars out of 5
by Anna Parrott - Posted on 07 November 2023
Had my bloods and ECG today nurse had empathy with me and explained everything very clearly. She took her time and did not bow down to running slightly late and other patients getting impatient. She went above and beyond booking my return dr appointmentment.
Visited November 2023
Review titled Shanti Medical Centre
Replied on 10 November 2023
Dear Patient, Thank you so much for taking the time to leave this 5 star review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Practice Manager Shanti Medical Centre
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Review titled Good staff at reception and good care
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
Went to see GP regarding elderly parents. Very good experience. Queries resolved. Keep up the hard caring work Thanks much appreciated.
Visited November 2023
Review titled Shanti Medical Centre
Replied on 03 November 2023
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Practice Manager Shanti Medical Centre
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Review titled Improvements since last visits - really pleased
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
shout out to the staff who work hard in a busy place. seen the physio guy, really helpful and sorted my knee out
Visited October 2023
Review titled Shanti Medical Centre
Replied on 31 October 2023
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Absolutely terrible
Rated 1 star out of 5
by Nafisa Asmal - Posted on 26 October 2023
Terrible service once again from receptionist staff. Absolutely useless. No help at all. Rang on 17th to order two things. Gave them plenty of time and collected following Monday but only 1 item had been done. Then went to the receptionist who told me she would send me a text msg when it’s ready to collect that evening. . 3 days later and I get nothing. Ring today and nothing was sorted. Start all over again.
Visited October 2023
Review titled Shanti Medical Centre
Replied on 31 October 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 665354 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Practice Manager, Shanti Medical Centre