Shahbazi SS - Ratings and reviews
Reviews
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Review titled Excellent Practice Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I was asked to see Practice Nurse to review my recent blood results and duly saw her today; I have to say I was very pleasantly in awe of her knowledge of the implications of certain blood results and greatly appreciated the time the Nurse took to explain matters/advise me on better ways of approaching matter. The Practice Nurse is going to keep me under review. Such a pleasant young lady but very thorough and very knowledgeable. This Practice generally gives me excellent Service whatever my problem - keep on doing what you are doing as the standard you set is good - thank you all.
Visited May 2023
Review titled Shahbazi SS
Replied on 14 June 2023
Dear Patient, Thank you for your review of the service you received at the practice. It is pleasing to know that the experience you had when consulting the Practice Nurse was a positive one and beneficial to your health and understanding of your own condition etc. I will be pleased to share your comment with the nurse. Staff at the practice endeavor to make all patients welcome and at ease, and treat everyone with respect and dignity. I am happy that you feel we set a good standard. The staff will be advised of your comment and hopefully we will continue to provide good health care and good service to you and all of our patients. Thank you once again. Kind Regards, Moya Kirk Practice Manager
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Review titled Always brilliant.
Rated 5 stars out of 5
by Paul - Posted on 20 March 2023
I have always found the staff and GPs to be friendly, professional, and extremely helpful - even when I have done something incredibly daft, like lose my meds somewhere. Honestly, I can't sing their praises enough. Brilliant people providing a fantastic service. Thank you!
Visited March 2023
Review titled Shahbazi SS
Replied on 21 March 2023
Dear Paul, I am pleased that you have received good service from the practice. We try very hard to provide good quality care for our patients at all times. Thank you for taking the time to provide positive feedback, it is greatly appreciated. Kind regards, Moya Kirk, Practice Manager
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Review titled poor practice
Rated 1 star out of 5
by venus - Posted on 03 February 2023
Seeing a doctor here you will have to suffer with the impatience and rudeness of the doctors and receptionist, they will get the appointment date wrong and say it's not their fault, you have to wait over a week to hear back from the doctor, most likely start feeling unwell and will not receiving appropriate medical treatment for two weeks.
Visited January 2023
Review titled Shahbazi SS
Replied on 21 March 2023
Dear Venus, Thank you for your feedback, it is important to us. My name is Moya Kirk and I am the practice manager for the Family Medical Practice. I am extremely sorry that you had such a negative experience at the practice and for any distress it caused. I have tried to investigate the matter without reaching a conclusion, however, I would like to be able to discuss the matter further with you if you would like to contact me at the practice. My direct line is 01942 481647. This would allow me to address the matter properly and reach a meaningful conclusion for you. I appreciate that confusion over appointments is not helpful and if it has caused a delay to treatment it is not acceptable. All complaints are taken seriously and we try to learn from them to avoid a repeat. Your input would be gratefully received. If you wish to take matters further you can contact NHS Complaints at https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/ or By post to: NHS England, PO Box 16738, Redditch, B97 9PT By email to: england.contactus@nhs.net (If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.) By telephone: 0300 311 22 33 (Opening hours are 9am to 3pm Monday to Friday, except Wednesdays which open at the later time of 9.30am. Closed on bank holidays.) I hope you will be able to contact me in the near future to allow for a timely and satisfactory conclusion to the matter for you. Kind regards, Moya Kirk Practice Manager Family Medical Practice Direct line: 01942 481647 Email: moya.kirk@nhs.net