Severn Fields Medical Practice
Severn Fields Hth Village, Sundorne Road, Shrewsbury, Shropshire, SY1 4RQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Needless suffering and poor communication
by Anonymous - Posted on 14 May 2025
My young person was referred by a very nice GP at SMP to adult MH services back in December 2024, we have since found out he was discharged from the services a week later unbeknownst to us as the practice did not let us know anything of this. In fact when my son asked for an update in February they told him 'there was nothing else they could do' despite it being on the system that he had already been kicked off the waiting list. 6 months on we have had of needless suffering and my son's condition getting worse, when we thought we were on a waiting list which turned out to be invisible. This has made a massive impact on my son's and myself's mental health due to the condition he is suffering. If we had known he had been discharged from secondary care services and referred back to primary care, we could have got more help for him and his mental health wouldn't be impacting his A level exams as massively as it is right now. It is the fault of SMP for not forwarding on correspondance to me about his discharge from care. Massive admin error causing maximum distress. Awful.. just awful.
Visited May 2025
Severn Fields Medical Practice has not yet replied.
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Review titled Horrendous
by Anonymous - Posted on 04 May 2025
I recently visited this doctor, and I'm incredibly disappointed with the care I received. I felt completely dismissed when I brought up my mental health concerns; it was like they didn't even consider it relevant. On top of that, I was convinced my baby had reflux, but the doctor brushed it off, acting like I was just being an overanxious parent and that I needed to get on with it because babies cry. It was a truly invalidating experience, and I left feeling unheard and unsupported. I wouldn't recommend this doctor to anyone, especially new parents who need compassionate and understanding care. When I went to my six week check up, they didn’t check my stiches after birth and weighed the baby with a wet nappy on. We ended up in an and e to be told my baby does have reflux and is underweight. I feel this doctors is wasting an and e time as if they listened in the first place we would have been supported correctly. They said they referred us to a paediatrician but actually didn’t. I do question how they have support us at all postpartum. It is disgusting. If only there was an ofsted for doctors because severnfields would certainly be inadequate
Visited January 2025
Severn Fields Medical Practice has not yet replied.
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Review titled The worst doctors surgery I’ve ever know.
Rated 1 star out of 5
by Cal - Posted on 12 September 2024
Receptionists are rude and don’t care. Doctors don’t seem to have a clue. You go for tests and results are supposed to come back in 2 weeks but you could be waiting 6 months. No communication with the hospital. They get patients notes mixed up. I’ve been in before where the doctor has started to read me another persons notes and I’ve had to say no that is not me or my notes!
Visited September 2024
Severn Fields Medical Practice has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Graeme - Posted on 15 April 2024
I phoned for an appointment in March to hopefully sort out an niggling pain in my elbow. I could not get an appointment by phone until today then was told there was no face to face appointments until middle of may, the only advice I was given was to call the surgery and book an appointment with first contact, when i did call the surgery i was told unfortunately they are no appointments available locally. I was told either the gp i spoke to earlier will call me and refer me to a physiotherapist or the receptionist will call to let me know. I am still waiting.
Visited April 2024
Severn Fields Medical Practice has not yet replied.
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Review titled Very good nursing care
Rated 4 stars out of 5
by Ted H - Posted on 16 April 2024
This Review replaces one I started a few minutes ago and which stopped as a result of a technical matter. I had made an appt for my adult son who is disabled to get a dressing changed at the practice. He had an operation for a badly fractured hip and was extremely anxious about the appt. When we got there the practice nurse greeted us and her friendly, kindly approach worked wonders for both of us, especially my son who was visibly calming down. Throughout the nurse explained exactly what she was going to do next and finished with a much more suitable dressing than the one he had initially. We came away very satisfied and next time son will be happy to have his leg dressed agsin. Excellent service from this surgery. We also had to change a “Sharps” box whilst we were there in relation to the same accident. This time it was the receptionist with whom we had registered with on the way in who was also very kind and took out Sharps box from us and replaced it with a new one.
Visited April 2024
Severn Fields Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Michelle - Posted on 16 April 2024
My son needed a vaccination unfortunately the practice didn't have it in stock so they arranged a prescription and sent it to the pharmacy that did have it in stock and then arranged an appointment. All done very quickly and efficiently. Excellent service
Visited April 2024
Severn Fields Medical Practice has not yet replied.
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Review titled Home visit when needed
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
My elderly nan was feeling very unwell. My aunty called late morning and by lunch time a GP had visited to assess her and prescribed medication that made her feel much better. She is housebound so we were very grateful-thank you
Visited March 2024
Severn Fields Medical Practice has not yet replied.
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Review titled Knee treatment
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I took advantage of an out of hours appointment for a painkilling injection in my knee whilst awaiting TKR. It went well and I felt immediate relief, movement and comfort. The doctor explained the treatment I was having and answered my questions regarding the time it would be effective for.
Visited March 2024
Severn Fields Medical Practice has not yet replied.
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Review titled Frustrating experience
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2023
I ordered a repeat prescription on line. After 4 days it had not been approved. I tried on three occasions to contact the practice by phone. My first attempt failed after 20 minutes. The second was answered but cut off after 5 seconds. The third was answered but the receptionist was unable to resolve my problem and advised me that she "might" get back to me the following day but could not guarantee it. I'm sure the staff are trying but something is wrong with the system!
Visited November 2023
Severn Fields Medical Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by wayne harrison - Posted on 27 November 2023
Attended today to find out what had happend to my prescription There where 13 people waiting to see the receptionist ,only 1 person on the desk ,had to wait 30mins As usual they had not got a clue what had happend to my prescription .Why is there no staff. I did try ring before but was number 29 in the que did not want to wait 40 mins. Awful practice looking to move
Visited November 2023
Severn Fields Medical Practice has not yet replied.