Selsey Medical Practice
Selsey Medical Centre, High Street, Selsey, Chichester, West Sussex, PO20 0QGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Selsey Medical Practice.
Reviews
-
Review titled Exceeded my expectations
Rated 5 stars out of 5
by Sue Ladbrook - Posted on 21 October 2024
Having moved here a year ago I cannot fault the staff receptionists nurses and doctors. Everyone has been kind considerate and efficient with appointments repeat prescriptions and diagnosis. Thank you all for an easy transition 😀
Visited October 2024
Review titled Selsey Medical Practice
Replied on 21 October 2024
Dear Sue Thank you for taking the time to post this lovely comment. I have make sure that the teams get to see it as it will provide a much needed boost! Nicola Collins Practice Manager
-
Review titled Today - the service was poor
Rated 3 stars out of 5
by Adam Black - Posted on 16 August 2024
Advised by doctor to perhaps change my prescription. Called to make an appointment with doctor to do just that - but directed by reception to appointment with prescription specialist. I told her my symptoms and the doctors suggestion. She disagreed with the doctor - and directed me to back to making a further GP appointment, which was where I started. Frustrated at the 'circular reference' I was now in, I asked how she viewed the course of events. Her answer ' am fed up of people complaining to me'!!. So - am now trying to get an appointment with the doctor who made the original suggestion. Not gt from Selsey Medical Practice today, and to be fair, not the usual level of service or response.
Visited August 2024
Review titled Selsey Medical Practice
Replied on 19 August 2024
Dear Mr Black Thank you for your feedback, I am really sorry to hear that you have been frustrated by the service we have provided for you. I do understand that being redirected to different clinicians without an outcome for your is far less than satisfactory. I will be looking into your case with a view to seeing whether we can make improvements in this particular area. I hope that you have made contact with us to arrange an appointment with a GP to discuss your prescription and that they are able to help you. If you would like to contact me directly regarding your feedback, please email me on sxicb-wsx.selsey-selsey@nhs.net and mark it for my attention. Regards Nicola Collins Managing Partner
-
Review titled Excellent couldn’t do more
Rated 5 stars out of 5
by Clive Hudson - Posted on 16 April 2024
I’ve lived in selsey for 7 years now and every time myself or my partner have needed and appointment or treatment the service and treatment has been first rate always able to get and appointment. The staff are friendly and efficient and we are so lucky to have this practice in selsey. The people who say staff are rude need to look at themselves first and maybe they are the problem. Reality couldn’t be further from the truth. They need to process a lot of People they are not her to be your councillor. My most visit I rang up at 8 was in by 10:15. Saw a lovely dotor and had blood tests the following day that were back two days later. Keep up the good work
Visited April 2024
Review titled Selsey Medical Practice
Replied on 16 April 2024
Dear Mr Hudson Thank you for taking the time to write this lovely review. I have passed this on to the team at Selsey, it's nice to hear when we have provided a good experience.
-
Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Disappointing experience at Selsey Medical Practice. The receptionist was extremely rude and disrespectful, and the staff exhibited unprofessional behaviour. Patient care should begin with a welcoming atmosphere, which was clearly lacking here.
Visited March 2024
Review titled Selsey Medical Practice
Replied on 16 April 2024
Dear Patient Thank you for your feedback. I am sorry that you have found a receptionist rude and disrespectful, this is not the behaviour we expect from our teams. We expect our staff to behave professionally at all times. In order to investigate this, I would appreciate it if you could provide us with the details of your experience. I would be grateful for any information you can provide. Nicola Collins Practice Manager sxicb-wsx.selsey-selsey@nhs.net
-
Review titled Reassuring and Efficient
Rated 5 stars out of 5
by Emma - Posted on 15 February 2024
I received some test results back today. The receptionist was very kind and reassuring. I then sent an email conveying more worries and this was dealt with in a very quick and reassuring manner. Exceptional customer service!
Visited February 2024
Review titled Selsey Medical Practice
Replied on 17 February 2024
Hi Emma Thank you for taking the time to post a positive comment. I am really glad we have been able to provide you with a good experience. Nicola Collins Practice Manager
-
Review titled Reception staff doing their best
Rated 3 stars out of 5
by Anonymous - Posted on 18 July 2023
The reception staff here are doing their utmost best to help patients, under really challenging circumstances, and I admire the way they keep their cool, so well done Some of the GPs, though, and not all, need a lesson in why they came into the profession. Total lack of empathy, couldn’t care less attitude, anything to get you out of the door without spending their budget, the list is endless. Basically, don’t give a toss, and I can’t name the good ones. I’m appalled at the attitude yet can’t go elsewhere, so am a captive audience. It’s no fault of the patient that they’re in a stressful job, and treating some as if they don’t matter is not ethical. Most are part time, so the service is under staffed, but that’s no fault of the patient. It’s apparent that it’s now all about tick boxes, irrespective of quality of life. And if you don’t fit in the box, it’s tough. Patients are now suffering long term conditions with little support and encouragement and it seems to be a real effort to get them to do anything that involves referring. Surely you treat the source of the problem, not the symptoms.. Reading the notes before a patient is seen might help, and if you over run, so what. So well done to the reception staff, and to certain GPs, it’s about time your patients got a smile, if nothing else.
Visited July 2023
Review titled Selsey Medical Practice
Replied on 17 September 2023
Thank you for your feedback. I am really sorry to hear that you have had negative experiences with some of our GPs here, we do not wish our patients to feel like we do not care. Thank you for your positive comments regarding the reception team. In order for us to investigate fully, could I ask that you contact us directly. This will enable us to address any areas where we need to improve. Contact details can be found on our website - www.selseymedicalpractice.co.uk Nicola Collins Practice Manager
-
Review titled Excellent
Rated 5 stars out of 5
by Maria Lucas - Posted on 04 July 2023
Fabulous treatment from the nurses , thankyou very much , so kind and gentle, didn't have to wait long either for the appointment
Visited June 2023
Review titled Selsey Medical Practice
Replied on 04 July 2023
Thank you for taking the time to leave feedback regarding your recent experience. I will make sure that the nursing team are made aware that you have posted - it's good to be able to share positive comments. Nicola Collins Practice Manager