Seaford Medical Practice
Dane Road, Seaford, East Sussex, BN25 1DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No longer a caring practice
Rated 1 star out of 5
by B F Harrington - Posted on 23 October 2023
Being a patient with stage 4 lung cancer and multiple myeloma. I made an appointment with my surgery at the beginning of August. Having written a letter insisting on a face to face. I had been experiencing pain on my left side for months. I eventually got an appointment, the Dr concerned showed little interest and arranged an ultrasound. Without any physical examination he speculated it might a hernia. The fact the Dr was going on holiday the following day it would seem inquiring about my ongoing cancer wasn’t a priority. I had an Ultrasound 2 weeks later at the surgery. Having waited now for 2 months for the results there has being no follow up from my GP. My previous GP would have made a brief call to alleviate any worries taking into account my underlying health conditions. I am now at the stage where I feel that I don’t have that primary care and support from this surgery. It was once a remarkable surgery with caring Drs that genuinely offered not just care but a lot of support. With little support for your physical wellbeing or mental health it seems you are just left to manage everything yourself.Having been with the surgery for nearly 20 years it is sad that I now feel I been let down by my surgery since my previous Dr has left to go to a more progressive and caring surgery.
Visited August 2023
Review titled Seaford Medical Practice
Replied on 30 October 2023
Dear Mr Harrington Thank you for taking the time to leave a response. We are extremely sorry to read your review and would wish to apologise on behalf of the Practice if you feel we have fallen short of an expected service. We would be more than happy to look into your comments further if you would like to email the Practice on: sxicb-esx.smp-complaints@nhs.net Upon receipt of your email, we will be happy to investigate and provide a full written response. With best wishes Seaford Medical Practice
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Review titled Prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
It is now getting near on impossible to get a repeat prescription a. On time b. Not lost at surgery c. Jammed in the printer . Every (without exception) prescription request is wrong ! You phone them , you clearly write your request , they actually issued the wrong medication , the one they advised to be withdrawn and did not issue the correct one . This cannot surely be acceptable!
Visited July 2023
Review titled Seaford Medical Practice
Replied on 18 July 2023
Thank you for taking the time to leave feedback regarding repeat prescriptions. Your comments are of importance and we would like to investigate further. If you would like to provide your details on the following email sxicb-esx.smp-complaints@nhs.net we would be more than happy to look into this for you and provide you with an explanation. Best wishes Seaford Medical Practice
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Review titled Goes from bad to worse
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Seems you have to push hard for a face to face, and when you get it, the Dr shows little interest as if it an inconvenience. With previous Drs that have now left, you came away feeling really cared for. You would think with 8 people now on their management team, the service would have improved. From once being a surgery that cared, from my experience the doctor I saw showed little interest.
Visited July 2023
Review titled Seaford Medical Practice
Replied on 10 August 2023
Thank you for taking the time to leave a review. We are extremely sorry your experience has not been positive. Your comments are of particular concern and we would be very happy to look into this further if you would like to contact us via our complaints email sxicb-esx.smp-complaints@nhs.net. Best wishes Seaford Medical Practice
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Review titled Great idea
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2023
This is an easy one. My experience today was the web site. Your online triage is an obvious idea. I'm sure you will make it work. By the way, I suggest removing the apostrophe from "Patient Triage – Update and faq’s": it gives a bas impression. Regards, Ron
Visited July 2023
Review titled Seaford Medical Practice
Replied on 05 July 2023
Dear Ron Many thanks for taking the time to leave a review. In particular, thank you for your comments regarding the typos on our website. We will ensure these are amended. Best wishes Seaford Medical Practice
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Review titled Poor service for appointments and repeat prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
For the last year or more I have not had my prescription dispensed on time, in spite of it being submitted in good time. On two occasions I have had to return to the surgery to have the prescription re-issued as it had not been received by the pharmacy. This last time April/May it has not been forwarded to the pharmacy 9 days after submission, after listening to various recordings on the telephone for 20 minutes I spoke to the reception who managed to get it issued today! Hopefully I will be able to collect soon.
Visited May 2023
Review titled Seaford Medical Practice
Replied on 10 May 2023
Thank you for highlighting your concerns and please accept our sincere apologies for the frustrations caused. We are pleased to read this has been resolved. However, if you would like to write into the Practice, via the following email address: sxicb-esx.smp-complaints@nhs.net providing further detail, we will be happy to investigate what happened and provide you with a more detailed response. Best wishes Seaford Medical Practice