School Lane Surgery
The Surgery, School Lane, Thetford, Norfolk, IP24 2AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant Receptionist and great care
Rated 5 stars out of 5
by Beverley Sawer - Posted on 08 May 2025
I needed an emergency appointment today. I had had my appointment and collected my prescription less than an hour after calling the surgery. We hear lots of complaints about our great NHS - but it’s always good to give them compliments too. Thank you so much for caring for your patients.
Visited May 2025
School Lane Surgery has not yet replied.
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Review titled Difficult to access.
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2025
Rude unhelpful receptionist who thinks it’s ok to give unsolicited advice on medical issues which would be dangerous if I didn’t know my conditions better. I dread calling the surgery because of one receptionist who is well-known by every other patient of School Lane Surgery that I’ve spoken to. There is even a ‘discussion’ on the local Fb forum on the problems at Sl but it has a section dedicated to patient’s experiences with this receptionist. Many times even though I really need to speak to a Gp lor need advice amongst other things I cannot bring myself to call because I don’t want to talk to this particular receptionist. As mentioned I’m not alone in this. It’s frustrating not being able to make an appointment for a more routine appointment even though I try weekly online on Tuesdays like told but there’s never anything available. Also there is only one phone number for everyone, medical staff and patients alike which is so frustrating if you just need to leave a message or information on an answer machine eg: like when needing to contact the pharmacists. You have to speak to a receptionist which as mention fills me with extreme anxiety in case I get that one receptionist. To try to access help for other services required the main advice given is look it up yourself. I often feel that I’m an inconvenience when I call which is a sentiment echoed by many. I don’t have much confidence in the surgery now and the thought of having to talk to the worst person to be the first contact at a Gp surgery is far from ideal. Unhelpful is not a strong enough word for the general experience. One good point is they have hired new medical staff at last.
Visited April 2025
School Lane Surgery has not yet replied.
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Review titled Bad
Rated 1 star out of 5
by Mark EDWARDS - Posted on 02 May 2024
Called at 4.50 as 1 yr old grandchild in pain on hold told number 1 in call for call to be ended at 5.01 called 111 and had to take child to a&e
Visited May 2024
School Lane Surgery has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Dawn Greyson - Posted on 23 October 2023
I visited the surgery to book an appointment and change my personal details. You cannot do either in person. Rang today to try and book a sameday appointment, no appointments available. Ring back tomorrow. Tried to change my personal details on line and now have to go back to the surgery with proof of my new address. Very disappointing. Doctor surgeries seem to be run for the benefit of the surgery and not for the benefit of its customers who are sick.
Visited October 2023
School Lane Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I had cause to visit the surgery recently. The receptionist was kind and helpful as was the Dr. My concerns were addressed promptly and in a professional way. Thank you all
Visited July 2023
School Lane Surgery has not yet replied.