School House Surgery - Ratings and reviews
Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
The service is terrible. I waited an hour on the phone today to chase up a repeat HRT prescription, and was told that I need a blood pressure test and appointment for each repeat prescription. I have not been told this before and have had repeat prescriptions of the HRT without this. The reception staff member I spoke to was unhelpful and replied 'well, I don't know' to my questions about this. I asked if every patient on HRT had monthly doctor appointments as this seemed unlikely, the reply 'I don't know'. Patients risk being left without medication because of this poor communication. If I had known this I would have booked an appointment in advance. The surgery also says it does not take blood pressure measurements, so it makes no sense that patients are required to have one for each new prescription if they can't get this! I asked about how to get one and was told you can 'do them at home'. The information is utterly confusing and chaotic and as far as I can see, there is no way to clarify what patients should do. Writing here as there's no contact information for the practice manager on the website.
Visited May 2023
Review titled School House Surgery
Replied on 01 June 2023
Dear Patient, Thank you for taking the time to feedback on your experience of using our service as we take all comments seriously and value patient engagement to support us to review and improve patient outcomes. We apologise if our service did not meet the standard you expected on this occasion and we would be very happy to discuss further if you would like to contact us in any of the following ways: 01273 684500 sxicb-bh.admin-schoolhouse-churchsurgery@nhs.net Yours sincerely, Mrs C Marks Practice Manager
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Review titled The surgery appears to be in complete melt down.
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
This is day 3 of being unable to contact the surgery. There is just a recording saying first there's new staff and ordering callers to be patient, then a threat to call the police if callers become impatient or "abusive" and then finally we are told that the surgery is experiencing "staffing issues". Callers are told to call another day if their call is not "urgent" or to try 111 if it is. Then the surgery just hangs up. At least I'll just run out of medication and become ill. Other patients may be in far greater danger. The surgery has already been ruled inadequate by the cqc so I suppose there's no real surprise. There is absolutely no point raising any of this with the surgery itself as its staff are routinely defensive - to the point of becoming agressive themselves.
Visited September 2022
Review titled School House Surgery
Replied on 04 October 2022
Thank you for your comment. We are very sorry for any inconvenience and understand the frustration this may cause, our staff are working extremely hard to make sure we can continue to offer high-quality services to patients in the long term. Allied Medical Practice is undergoing a change of contract which will ensure both of our surgeries can continue to deliver high-quality care to patients. We are currently unable to provide appointments at the surgery until our new registration is processed. Please contact 111 if you require urgent medication or Brighton Station Walk-in-Service. Please support our staff and be kind as we work to help you. Unfortunately, as you have not provided any details I’m unable to make any comments or contact you to discuss this further. If you are not satisfied with the response to your complaint you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman's role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. Telephone: 0345 015 4033 Address: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP Email: phso.enquiries@ombudsman.org.uk Yours sincerely, Mrs C Marks Practice Manager
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Review titled What is happening?
Rated 2 stars out of 5
by Anonymous - Posted on 28 September 2022
Been trying for three days to contact this surgery. Message says they are having work force problems. No idea how I am going to get my prescription and consultation before this is issued. As a carer, I won't be able to get down to the surgery until next week which will be too late. This surgery are obviously having major problems. Probably best looking for another practice as I can't see them lasting much longer. Talk about leaving patients in the lurch?
Visited September 2022
Review titled School House Surgery
Replied on 04 October 2022
Thank you for your comment. We are very sorry for any inconvenience and understand the frustration this may cause, our staff are working extremely hard to make sure we can continue to offer high-quality services to patients in the long term. Allied Medical Practice is undergoing a change of contract which will ensure both of our surgeries can continue to deliver high-quality care to patients. We are currently unable to provide appointments at the surgery until our new registration is processed. Please contact 111 if you require urgent medication or Brighton Station Walk-in-Service. Please support our staff and be kind as we work to help you. Unfortunately, as you have not provided any details I’m unable to make any comments or contact you to discuss this further. If you are not satisfied with the response to your complaint you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman's role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. Telephone: 0345 015 4033 Address: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP Email: phso.enquiries@ombudsman.org.uk Yours sincerely, Mrs C Marks Practice Manager
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Review titled Left to perish
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2022
Rang surgery 114 times today,made contact and then left on hold for more than 10 minutes.Gave up.What ever i have wrong will probably do for me.
Visited August 2022
School House Surgery has not yet replied.