Saxonbrook Medical Northgate Surgery - Ratings and reviews
Reviews
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Review titled Flu jabs
Rated 3 stars out of 5
by Carole Patrick - Posted on 07 October 2023
Clinician who administered our flu jabs was unaware that dementia qualifies this year so I was questioned about why my husband was there in front of him .Could have been more tactful and better informed .Left feeling like I was trying it on .uncomfortable experience for my husband who is still aware of what is going on .
Visited October 2023
Review titled Saxonbrook Medical Northgate Surgery
Replied on 16 October 2023
Hello, thank you for taking the time to write a review. I would like to offer our sincere apologies for the situation that happened. We would never want anyone to feel uncomfortable at anytime during their visit to the surgery. I have fed this back to the relevant team who will reflect and take learning points from this review, to ensure that we can avoid this happening in the future. Thank you again for taking the time to share your experience, and I hope you will have a more positive experience with us in the future. Kind Regards, Sarah. Management Team
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Review titled Fast, efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
I did an online appointment request for emergency antibiotics and had them in my hand within 2 hours. I cannot fault the prompt service I have received today and very much appreciate it.
Visited September 2023
Review titled Saxonbrook Medical Northgate Surgery
Replied on 10 October 2023
Hello, thank you for taking the time to post a positive review about your experience with Saxonbrook. I am pleased to hear you found the service to be fast and efficient. I have passed your comments to the team who will be very happy to hear such positive feedback. Thanks again! Sarah, Management Team.
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Review titled Great organised practice
Rated 5 stars out of 5
by Jill - Posted on 25 July 2023
GP surgeries are under increasing massive pressures due to less staff and more and more patients. Saxonbrook has a wonderful system that triages patients to the right kind of help. Not everyone has to see or speak to a doctor- they have paramedics etc working there. In my experience I have always got the help I needed. My only criticism would be that they send out text messages saying prescription is ready and to phone chemist ( Boots on Maidenbower) to see if ready - Boots itself seems to be struggling with the load put on them - so surely a better " joined up" way of communication would be better.? And I have often heard one service blaming the other!Also electronic prescribing is not always instant and may be the system could automatically print out a code for patients to take to a pharmacy routinely? Otherwise- amazing service and I feel lucky I have such an excellent surgery.
Visited July 2023
Review titled Saxonbrook Medical Northgate Surgery
Replied on 25 July 2023
Good Morning Jill, Thank you for taking the time to post your great feedback! I am very pleased to hear that you have had a positive experience with out appointments system. As you mention we have a number of Clinical staff apart from Doctors, including Paramedics and Physician Associates who are all highly trained. We take on board your comments regarding communications between the surgery and Boots. This is something we are actively working on and recently met with the Manager of Boots in our Patient Participation Group meeting. We hope this is something you see improve in the future. Thank you again for your wonderful review. I have shared it with the team who will be very happy to hear this feedback. Sarah, Management Team
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Review titled Preventative approach
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I have experienced Sepsis once myself- and lived. A colleagues daughter of 3 did not. The GP was able to facilitate, via 3 steps , how to lower the risk of Sepsis again , in my body. A huge , hearty thank you. Rock on Maidenbower Saxonbrook!!!
Visited June 2023
Review titled Saxonbrook Medical Northgate Surgery
Replied on 29 June 2023
Thank you for taking the time to give your feedback. It is very sad to hear about your colleagues daughter and we are very sorry to hear this. We recognise that Sepsis is very serious and therefore we ensure regular training is conducted with our team to ensure that situations such as that are as avoidable as possible. I am pleased to hear that their training has been effective and you had a positive experience with us. Thank you for taking the time to post your positive feedback, it is very appreciated by the whole team. Sarah, Management Team
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Review titled Brilliant GP and staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I have long term health issues and have always been treated with compassion and respect, my GP is very thorough, understanding and goes the extra mile. Receptionists are kind and helpful.
Visited May 2023
Review titled Saxonbrook Medical Northgate Surgery
Replied on 08 June 2023
Thank you for taking the time to post such a positive review. It is great to hear that you find the staff treat you with compassion and respect. We work hard to provide great care to our patients and I am pleased to hear you have had a good experience with us. We have shared your comments with the team who are really pleased to hear them. Sarah, Management Team
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Review titled My first impressions were changed!
Rated 5 stars out of 5
by Michael Green - Posted on 26 April 2023
I originally presented myself many moons ago with a mental health condition I call 'if everybody is right then so can I' most would call this just being a man, I say that in the loosest terms, as I'm sure the same could be thought about the opposite. But yes, I presented myself as my own doctor so nobody could realistically treat me. But upon my return and realising that medical staff are people too, I could be properly treated as I was less candid with my approach than before and more brutal upon myself as a patient, in other words I saw the help as help rather than a knock on my intelligence . So thats a little bit about me meaning that I'm not here to complain but I am here to say that both the clerical and medical staff were both entirely professional and personable in a sense they made me feel human, whether or not they remembered my approach on the first time I attended the practise. I wish I could remember their names, but I can't, all I remember thinking is that on most parts it seemed like a place where the reception staff weren't coming across as triage, but more as what they should and be compassionate and appropriate information gatherers so that the practise can run in a most efficient manner, and people get seen by the correct professional and don't feel as if they're being diagnosed by clerical staff. I say this, as I know that when you go to a surgery with a solution already, you're less likely to come away with what you need. Great team, keep smiling.
Visited April 2023
Review titled Saxonbrook Medical Northgate Surgery
Replied on 27 April 2023
Dear Mr Green, Thank you for taking the time to post such a positive review. We understand that reaching out for help can often be a struggle, and I am so pleased to hear that when you did you was treated with compassion and professionalism. I have shared your feedback with the team who will be very happy to hear this. Thanks again for taking the time to post a review. Kind Regards, Sarah, Management Team.
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Review titled Waiting Area
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2023
I visited the surgery to see a Doctor and wore my mask as asked to but in the waiting room was a family of 4, mum, dad and 2 children. The dad was wearing a mask but the mum/2 children were not. The mother and daughter were coughing badly which was concerning for me and probably everyone else in the waiting room who were wearing masks. I'm fully aware that people can't be made to wear masks especially if they have an exemption but it would be good if perhaps they could be put into a separate room. I obviously can't be sure but shortly after I had a bad cough which wasn't covid but it could have been. I have always thought when turning up for a blood test that there should be a separate waiting room as I'm not ill and should not be made to sit in a room with potentially sick people. On a plus note despite me reading many complaints about the surgery on Facebook I have found the new system very good and have always received a phone call and an appointment on the same day.
Visited December 2022
Review titled Saxonbrook Medical Northgate Surgery
Replied on 12 January 2023
Thank you for taking the time to leave us a review. We appreciate your feedback regarding the waiting room. We will certainly take your comments on board and see if there are any improvements we can make to resolve this issue. I am delighted to hear that you have found the new appointments system to work well for you. We have worked and continue to work very hard to try and make the process a positive one for everyone. Thanks again for your feedback. Sarah, Management Team
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Review titled Great staff
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2022
Although the surgery is very stretched due to demands on the service, I have always found the staff very helpful and caring. After struggling with the online system for a few days, one of the admin/receptionist managed to speak to a GP the same day to sort out the issue for me. She was so helpful and polite, showing me empathy when I explained the issue. The GPs I have spoken to have always been very polite, caring, and taken me seriously. Many thanks to the staff for all their hard work, with limited resources and time.
Visited November 2022
Review titled Saxonbrook Medical Northgate Surgery
Replied on 20 December 2022
Thank you so much for taking the time to send a positive review regarding the staff at the Practice. It is great to hear that you have always found our team to be friendly and helpful. I have shared your feedback with the team. Many thanks! Sarah - Saxonbrook Management Team
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Review titled Good patient experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Called to get an appointment for my 2 year old, everyone was so helpful and caring! Never had a bad experience at this practice and everyone is always so willing to help! Thank you to everyone at Saxonbrook Medical who are working so hard to make a difference!
Visited October 2022
Review titled Saxonbrook Medical Northgate Surgery
Replied on 12 October 2022
Thank you for taking the time to post such a positive review about your experiences and the staff at Saxonbrook. I am delighted to hear you have never had a bad experience and the staff are always so helpful. I have shared your feedback with the team who will be happy to hear their hard work is being noticed. Thanks again! Sarah, Management Team
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Review titled Blood test experience
Rated 5 stars out of 5
by Johanna Roche - Posted on 11 August 2022
As someone who is needle phobic I find blood tests very challenging and usually need to lie down with 2 people helping me. The 2 nurse practitioners were very caring and calmed me down while carrying out their professional duties. The whole experience was made so much easier for me due to their warm and comforting attitudes. Due to my positive experience,I will certainly return to Saxonbrook for blood tests in the future.
Visited August 2022
Review titled Saxonbrook Medical Northgate Surgery
Replied on 15 August 2022
Good Morning Johanna, Thank you so much for taking the time to write such a positive review. I am so pleased to hear that our team were able to support you through what I am sure was a difficult appointment. I have passed your feedback onto the whole team with a special mention to Gemma and Trisha who helped you on the day. Kind Regards, Sarah, Management Team