Saxonbrook Medical Centre - Ratings and reviews
Reviews
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Impossible to get any appointments as I’m being told to check in the morning between 08:30 and 08:40. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments.
Visited January 2023
Review titled Saxonbrook Medical Centre
Replied on 20 February 2023
Thank you for taking the time to post a review. I am sorry to hear that you have been having trouble getting an appointment for a medication review. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. Alternatively you can pop into one of our receptions. Sarah, Management Team
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 January 2023
To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move .
Visited January 2023
Review titled Saxonbrook Medical Centre
Replied on 20 February 2023
Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. Advise you left a review and was asked to contact to speak to a member of the management team about it. Please be assured your feedback is taken very seriously and helps us to learn where we can improve. Sarah, Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Sonia Reis - Posted on 18 August 2023
My experience is very good, all the staff is kind. They are always considered my health situation and help me all the times that i need.
Visited August 2022
Review titled Saxonbrook Medical Centre
Replied on 21 August 2023
Hello Sonia, thank you for taking the time to post such a positive review. I am very happy to hear you find the team to be kind and helpful. I have passed this feedback onto the team who will be very happy to hear it. Thanks again! Sarah, Management Team
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2022
Seen for a review end of July with nurse very helpful and polite , as all the Drs I’ve seen over the past few years ! Receptionist always try to help if they don’t know the answer they will always get back to me within 24 hrs .thank you
Visited July 2022
Review titled Saxonbrook Medical Centre
Replied on 08 August 2022
Thank you so much for taking the time to post this kind and positive review. I am pleased to hear that the service you have received all round has been positive. I have passed your feedback onto our team who will be really pleased to hear this. Sarah, Management Team.
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Review titled Missed call
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2022
I received a missed call at 12.43 today (04/07/2022) no voice message left.... I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. I then asked to speak to the Practice Manager and was told (in my opinion ) quite abruptly no if I want to speak with them then I'm to make a complaint.... really is this how things work now ? I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. Its my birthday today thank you ruining it by leaving me to worry all day
Visited July 2022
Review titled Saxonbrook Medical Centre
Replied on 05 July 2022
Good Morning, thank you for posting your review. I am sorry to hear you had a poor experience with us. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. I would also like to apologise for the service received when calling to the Practice. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. Your post in anonymous so I am unable to contact you directly. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Sarah, Management Team
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Review titled No appointment.
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2022
We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. Now impossible my Husband has tried to get an appt just b4 on 14th July 2022 was told to want till 18th July 2022 - Why? - To look at a lump! but no good, cant even get the online requst answered prop was told to submit it again - why? So let's hope its not cancer. Will have to go to a walk in center! its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. Someone needs to reviwe the whole thing & start again.
Visited July 2022
Review titled Saxonbrook Medical Centre
Replied on 26 July 2022
Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. However I understand that on this occasion this has not been the case for your husband and this is something we would like to like to look into urgently for you. As this is an anonymous platform we are unable to contact you directly. However please contact us via our website contact the practice option and leave your husbands details and we will contact him to discuss the situation and resolve. Please note on the form that you have sent these details in reply to your online review response. I have made the management team aware that you will be in contact. If you are unable to do this online please give your details to reception over the phone or at the reception desk. It is very important to us that we get this sorted for you. Thank you, Saxonbrook Medical.
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Review titled Great HRT knowledge and support
Rated 5 stars out of 5
by Tina - Posted on 17 June 2022
I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. All 3 GPs have been outstanding with their knowledge, understanding, patience and support. They’ve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and it’s GPs highly enough.
Visited June 2022
Review titled Saxonbrook Medical Centre
Replied on 22 June 2022
Thank you for taking the time to post such a positive review. I am pleased to hear that you found all of the GP's you saw to be knowledgeable in this area and that you felt listened to and respected. I have passed your feedback to the team who will be delighted to hear it. Sarah, Management Team