Satis House - Ratings and reviews
Reviews
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Review titled Appointment cancelled by surgery
Rated 1 star out of 5
by Jane - Posted on 20 March 2024
I had a telephone appointment with the pharmacist at 10:50 am. I received a telephone call at 11:10 am cancelling that appointment. I have to wait over 2 weeks for a rescheduled appointment. What would the surgery’s reaction be if I cancelled an appointment 20 minutes after the scheduled time? I have organised my day around the original appointment, now I have to do that again. This shows a lack of respect for clients.
Visited March 2024
Review titled Satis House
Replied on 07 May 2024
Dear Jane I am sorry to hear of the inconvenience that cancelling your appointment has caused you. Unfortunately sometimes having to cancel appointments are out of control due to clinicians sickness. We do try to give as much notice as possible. If you wish to discuss this further please contact the surgery and ask to discuss with the Practice Manager.
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Review titled Dissapointing
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
I had a bad experience today with a gp at satis house i needed reassurance and help i got a gp who had a very abrupt manner made me feel like i was a nuisance and was told to go to a&e and sit and wait, or pay private to see a specialist, ive been suffering for a long time with an ongoing problem and i found although he offered me what i already had in medication i had no other choice but to accept what he offered even though it hasnt worked where do you ho if you cant get help ?
Visited April 2023
Review titled Satis House
Replied on 11 April 2023
Dear Patient I am sorry to hear of your experience, if you would like to contact the surgery and ask to speak to the Practice Manager I can investigate this further for you. Unfortunately with your feedback being anonymous I cannot give the necessary feed back to the staff involved at this current time. Kind Regards Ms Emma Gaylor Practice Manager
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Review titled Great Practice ruined by ridiculous booking procedure
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2023
Let me start off by saying the doctors at this GP are fantastic and have never failed to be anything short of that. They are all wonderful people. However, getting an appointment to see them is anywhere between a tedious chore and a downright impossible nightmare. You are completely unable to prebook an appointment and you have to phone on the day at 8am otherwise you are out of luck. If you phone up past 9am or god forbid it's a particularly busy day, there are no appointments left by the time you get through. At work? Sorry, no can do. Have other commitments that day? Haha, fat chance, call back tomorrow and play the appointment roulette all over again. Of course, if you are sick and are trying to rest as much as possible, having to set an alarm at 8am in the vain hope of actually getting an appointment which isn't guaranteed at all, much less at a time that's convenient to you is a chore enough, especially if you're having to do it over multiple days because it's Winter, everyone's ill and everyone is phoning up faster than you to take all the appointments and with no way of actually booking an appointment even a day in advance. It is just appointment roulette.
Visited December 2022
Review titled Satis House
Replied on 05 January 2023
Dear Patient Thank you for your feedback, I'm sorry you have had problem obtaining an appointment. If you would like to contact myself at the surgery to discuss this further, as we are always looking at ways to improve our services for our patients. Regards Emma Gaylor [Practice Manager]